Nucar Hyundai of Norwood - Service Center

Amazing, Helpful, Friendly, Honest I cannot say enough about Beshara the finance manager. He literally made my dreams come true!!! I was so nervous and stressed out trying to find a car I cannot say enough about Beshara the finance manager. He literally made my dreams come true!!! I was so nervous and stressed out trying to find a car until I sat down with him. He not only made this the easiest process for me, he saved me a TON of money!!!! He took a nightmare situation and turned it into gold. He saved me money, gave me the absolute best warranty options for a pre owned car, free car unlimited car washes for life( are you kidding me that's incredible!!!), and so much more. I am telling you, I will NEVER EVER go anywhere else you need to go see him!!! More

Recall visit unsatisfactory. I made an appointment for a safety recall on my 2015 Genisis Coupe involving replacement of three bolts on the differential. The visit involved a 45 m I made an appointment for a safety recall on my 2015 Genisis Coupe involving replacement of three bolts on the differential. The visit involved a 45 minute drive to and from the dealership and a one hour wait at the dealership. At the end of the one hour wait I was informed that they did not have the three bolts and they would have to be ordered so I will have to make another visit when they come in. It was a total waste of my time. Why they didn't have the three bolts needed for the recall on hand and were unable to tell me that when I made the appointment is beyond me. I doubt I will use this dealer for my service in the future. More

Do good work but don't trust service center advice I went to this service center for an oil change. They claimed my front brakes were at 5% and back brakes were at 10%. They also gave other recommend I went to this service center for an oil change. They claimed my front brakes were at 5% and back brakes were at 10%. They also gave other recommendations that didn't make sense with my experience with the car. I took my car to a different Hyundai dealership (Salem NH) for other maintenance and asked them to check the brakes. I was told at the other location that my brakes were, "in the green." When I asked what that meant, I was told over 70% of the pad remaining. Let me be fair, the work this dealership did was good, but the advice they gave was an absolute lie. I personally believe this service center will take money out of your wallet if you do not know what recommendations they give are good and which one's just don't add up. Do yourself a favor and go to an auto shop that you can actually trust. This location will not tell you the truth. They will never touch my car again, not even to inflate the tires. More

beyond expectations The service was amazing. I wasn't the nicest customer and the service manager still went above and beyond to get my issue resolved. Thank you!!! The service was amazing. I wasn't the nicest customer and the service manager still went above and beyond to get my issue resolved. Thank you!!! More

Outstanding Dealership, Phenomenal Service Department We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service departme We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service department, in particular, is the best that I have ever dealt with anywhere. Particular kudos to David Hernandez, his brother Edwin Hernandez, Tony Mudanca, Arnie Petrosky and Chris Conley. They are all very personable, totally professional, knowledgeable, prompt and very attentive to making sure that the job is done correctly and well. Communication is outstanding. I recommend Clay without hesitation and commend the four individuals mentioned above as stand-outs in the organization - David, Chris and Tony who are in the Hyundai area, and Edwin and Arnie who were in that area in the past and now work in other parts of the Clay dealership. David Hernandez is the rep we go to as a general rule and he is totally outstanding. More

service experience_updates Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 5 Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 55mph. it is very dangerous on highway ramp. The car was at clay service department for 5 days and I have been told that it is safe to drive. The moment I started the car, the same problem occurred. I went back and a service consultant told me that there is nothing they can do and it is safe to drive. Really?! That service consultant really sounds like a government official. Took my car home and called next morning. This time, Mrs Chris Ames handled my request . He arranged a rental car for me while the car is waiting for parts(one week). I am thankful that someone like Chris understands my frustration and willing to help. I would recommend Clay service, if all service consultants act like Chris. More

My Emergency Trip to Clay Hyundai I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have alw I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have always done a great job with the car) and spoke with David Hernandez. He had a technician look at the car and reported back about the findings. In spite of the fact that it was a Friday afternoon and I had no appointment the problem was corrected in less than an hour and a half! Mr. Hernandez was very personable and professional and explained what the trouble was and how the car was repaired. I am always pleased with my trips to Clay Hyundai and will continue to have my car work done there. More

The following review is my opinion of the Hyundai Service department of the Clay Chevrolet dealership on Providence Hwy in Norwood, MA. If I could give the service department of this dealership zero stars, I department of the Clay Chevrolet dealership on Providence Hwy in Norwood, MA. If I could give the service department of this dealership zero stars, I would! I like Hyundai cars, but I cannot believe how bad this dealership's customer service is based on the two times that I have been there. The first time I went there because I found out that my car was a part of a recall. After I got to the dealership I was told that my car was not affected by the recall, even after I told them that I had confirmed with corporate that it was affected. They said they couldn't do anything since their system said that my car was not affected. Before going home I decided to get a multi-point vehicle inspection there. By the time I got home I noticed that there were multiple black, greasy/oily fingerprint marks all over the inside of my car on the upholstery, carpeting, and dashboard. The tire pressure on all four tires was way off from what the manual recommended. Today was the second time I went there, this time after I received a letter from Hyundai confirming that my car was a part of the recall that I was turned away from just weeks earlier. I made an appointment online and received an email confirmation. When I got to Hyundai they said that I did not have an appointment. Even after I showed them the email from their dealership, Edwin Hernandez at the desk denied me having an appointment because there "system" didn't show one. They accepted my car and said it would be ready by 2pm and even wrote that in my paperwork. At 2pm before heading to the dealership I called to confirm if the car was ready. They said that yes, it was ready to be picked up. When I got to the dealership at 2.30pm, they said they were just cleaning the car. So I waited, and waited. An hour later, they said that again they were just cleaning the car and finishing paperwork. At that point I nicely said that this is what I was told an hour ago and also that at 2pm I was told the car was ready to be picked up, which I why I drove to the dealership. Edwin Hernandez, the person at the service department started saying things like he does not want to argue with me and that he did me a favor by giving me a time slot today (even though I had an appointment confirmation). He was condescending and rude, no customer service skills at all. He didn't even look up from his computer screen while talking to me. After my experiences with this dealership, I'm afraid that Hyundai may have lost a loyal customer. I am definitely never using this dealership ever again after having to deal with the unprofessional and rude employees there. More

I've had an engine failure on Saturday afternoon on the highway and with the help of a towing platform I was able to go to this excellent Hyundai service in Norwood, MA. The team there was very friendl the highway and with the help of a towing platform I was able to go to this excellent Hyundai service in Norwood, MA. The team there was very friendly and willing to help. Even with a reduced number of technicians available on Saturday, they were able to diagnose the issue (a failure of the ignition coil) and to have the car repaired and ready on Monday morning. As I was in vacation ion this state, I was very happy to be able to continue my journey. Many thanks again to this excellent team. Dan Toma More

Absolute scam! My brand new car needed to be towed there for a clutch problem. They charged me $110 just to tell me it wasn't covered under warranty. When I disputed the claim with Hyundai Motors America th for a clutch problem. They charged me $110 just to tell me it wasn't covered under warranty. When I disputed the claim with Hyundai Motors America the dealership continued to be completely unhelpful. Wouldn't tell me the problem with the clutch, just that it was operator error. Gave me an estimate for $1400 when every other repair shop quoted around $850. After lying to Hyundai Motors America about the condition of the car, they then charged $35 a day for the car being on the lot while the claim was processed. Terrible experience. Creating a complaint with the Better Business Bureau against them. More