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Nucar Toyota of Norwood - Service Center

Norwood, MA

4.0
1,531 Reviews

1,531 Reviews of Nucar Toyota of Norwood - Service Center

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March 05, 2020

I'm pleased with the outcome. Kevin was very helpful. I would've given 5 stars, except I wasn't aware I would be charged over $11 for not using cash, and it took a while to complete the work. More

by sharrie
Recommend Dealer
Yes
Employees Worked With
Kevin Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Nucar Toyota of Norwood responded

Thank you sharrieffa for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm glad to hear that Kevin took such great care of you, I will be sure to pass along the message. I do apologize for the any inconvenience with the new card fee, it is new and something that was not put in place by our dealership. We are doing our best to make sure we can accompany all of our customers, we do still offer the same prices for services at no extra fee for cash or check payment, and have plans to hopefully soon have an ATM on site that customers will be able to withdraw cash at no extra charge. If you have any questions, please feel free to reach me at jcostello@boch.com. Thank you, we hope to see you here again! Jessica Costello Customer Relations Manager Boch Toyota

March 05, 2020

My first service appointment at this dealer. Kevin was great and they diagnosed and fixed my problem efficiently. I was impressed that I was able to bring it in the same day that I called. More

by KATHRYNALICE
Recommend Dealer
Yes
Employees Worked With
Kevin Dasilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Nucar Toyota of Norwood responded

Thank you KATHRYNALICE for your review. We appreciate you taking the time to share your experience with us at Boch Toyota. I'm glad to hear that Kevin and our team were able to help you with everything, I will be sure to pass along the message! If you need anything further, please don't hesitate to reach out! Hope to see you here again! Jessica Costello Customer Relations Manager Boch Toyota

March 05, 2020

Kevin was an excellent service representative and did a good job explaining several of the items that needed to be addressed. I would choose him again when I’m there next. More

by PAUL.L.MACDOWELL
Recommend Dealer
Yes
Employees Worked With
Kevin Dasilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Nucar Toyota of Norwood responded

Thank you PAUL.L.MACDOWELL for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm so pleased to hear that you had such a wonderful visit with Kevin, I will be sure to pass along the message! If you need anything further, please don't hesitate to reach out! We will look forward to seeing you here again. Jessica Costello Customer Relations Manager Boch Toyota

March 05, 2020

Kevin did an excellent job. Made me feel comfortable. Explained all the details of what was going to be done. When it was finished, he went over what was done and what the results were as he took me to More

by rdvi494
Recommend Dealer
Yes
Employees Worked With
Kevin Dasilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Nucar Toyota of Norwood responded

Thank you rdvi494 for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. So glad to hear you had such a wonderful experience with Kevin, I will be sure to pass along the message! If you need anything, please don't hesitate to reach out! We will look forward to seeing you here again! Jessica Costello Customer Relations Manager Boch Toyota

March 04, 2020

Service was completed fine but I find it unacceptable that a business of your size charges a 3 percent fee for paying with a credit card. I won’t be returning to Boch. More

by Parry.eric
Recommend Dealer
No
Employees Worked With
Kyle Arruda
March 04, 2020

Awesome services! Very friendly. Everything was explained to me clearly and all options were presented so I could make an informed decision without any pressure More

by MAURA.LYNCH2
Recommend Dealer
Yes
Employees Worked With
Jack Tu
March 04, 2020

Service is good. Staff is professional. If you ask for a discount they will "go talk to the manager" and give 10%. They lost a star because they charge a 3% fee if you use a credit/debit card. So, bring you More

by CantonKevin
Recommend Dealer
Yes
Employees Worked With
Kyle Arruda
Mar 06, 2020 -

Nucar Toyota of Norwood responded

Thank you CantonKevin for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm glad to hear that Kyle and our team took great care of you, I will be sure to pass along the message! We apologize for any inconvenience with the new card fee. We are trying our best to accommodate all of our customers and do plan on hopefully soon having an ATM on site that can be used to withdrawal cash with no fee. If you have any questions please feel free to reach out, my email is jcostello@boch.com. We hope to see you here again! Jessica Costello Customer Relations Manager Boch Toyota

March 03, 2020

I am appalled that both Toyota is imposing a surcharge for using credit card for service payment. This is shameful .I Have been a both customer for over 20 years,but there are many other Toyota dealers th More

by DOTS702000
Recommend Dealer
No
Employees Worked With
Jack Tu
March 03, 2020

Great service. Got some extra areas covered as part of Great service. Got some extra areas covered as part of my Toyota care. In and out in just about an hour. Thank you for the WiFi in the waiting ar More

by DNH1
Recommend Dealer
Yes
Employees Worked With
Jance Sae-Eung
March 03, 2020

I was very satisfied with my service and the person who help me out was handsome. He’s a keeper don’t let him go. More

by JINA_D1245
Recommend Dealer
Yes
Employees Worked With
Yves Redon
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