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Nucar Volkswagen of Norwood

Norwood, MA

Overview
Reviews
4.4
758 Reviews
Call Dealership (781) 725-8700

1280 Providence Hwy

Norwood, MA

02062

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Showing 758 reviews

August 03, 2026

The service was excellent and done in a timely manner. Bjoern was very helpful and patient answering my questions. More

by ljl.davis
Recommend Dealer
Yes
Employees Worked With
Bjoern Wienkop
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Aug 03, 2026 -

Nucar Volkswagen of Norwood responded

Your mention of our prompt, thorough service and patient responses means a lot to our team. Thank you for choosing our service department for your Tiguan. Everyone Loves a Nucar!

July 29, 2026

Bjorn helped us out a lot with getting a turbocharger fixed under warranty. He's great. More

by npbeauchemin
Recommend Dealer
Yes
Employees Worked With
Bjorn
Print
Jul 29, 2026 -

Nucar Volkswagen of Norwood responded

We’re glad to hear the warranty repair on your Volkswagen Golf turbocharger went smoothly. It’s great to know our team handled the process efficiently. Thank you for the five-star rating; we look forward to assisting you again. Everyone Loves a Nucar!

July 25, 2026

He added paint protection warranty without my knowing. After I found out, I was told it's 'non-refundable' More

by bubvk25
Recommend Dealer
No
Employees Worked With
Lucas I think
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Jul 31, 2026 -

Nucar Volkswagen of Norwood responded

We're sorry to hear about your experience and understand how frustrating this must have been. Transparency is extremely important to us, and we're concerned to hear that you felt a protection product was added without your knowledge. We'd appreciate the opportunity to review what happened and discuss your concerns with you. Please reach out to our management team at your convenience so we can look into your purchase and work toward a resolution. Thank you for bringing this to our attention.

July 15, 2026

Jay and Zack excellent- i have a problem and Frank no help I emailed ownership- and did net get a response More

by Thefeinbergs
Recommend Dealer
No
Employees Worked With
Frank -general manager
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Jul 15, 2026 -

Nucar Volkswagen of Norwood responded

Thank you for your feedback. We'd like to provide some additional context regarding your experience. Your father, a valued repeat customer, purchased the Tiguan for you. After the purchase, the vehicle was modified with aftermarket parts and a performance tune, which resulted in Volkswagen voiding the factory warranty. When the vehicle later required a cylinder head replacement—an issue that would normally be covered under warranty—Volkswagen denied the claim because of those modifications. Because our dealership did not perform or authorize the modifications, we could not assume responsibility for the repair. You indicated that another Volkswagen dealership completed the modifications, and we recommended that you contact them directly. Had our dealership performed work that resulted in the warranty being voided—which we would not do—we would have taken full responsibility for resolving the issue. We understand this was a frustrating situation, but the warranty determination was made by Volkswagen, not our dealership. We appreciate your father's longstanding business and are disappointed that this review does not accurately reflect our role in this matter.

Jul 15, 2026 -

Thefeinbergs responded

Just to let you know/ i asked my sales manager and service manager about the additional parts and warranty - I was told nemuruis times that if the check engine icon does not activate,we are ok and good to go. The car was serviced many times at nucar and nobody said any thing about void warranty. If I was told previously it was not allowed i would have returned the parts to the car. After buying 7 cars from the dealer ship i would expect that the management would step up to plate- its hard finding new customers- its easy to keep customers that have been a repeat customer.

Jul 15, 2026 -

Thefeinbergs responded

My review represents the truth. Very disappointing

July 11, 2026

James was great to deal with. Transaction was smooth. I love my ford Escape. Great ride. More

by Cam6636
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Christoforo
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Jul 13, 2026 -

Nucar Volkswagen of Norwood responded

Thank you so much for the review! Safe travels!

July 08, 2026

The service department has been very helpful with all our cars. They do the oil changes with an appointment. To get our inspection stickers NO appointment needed. They are all very friendly. More

by bostonyankee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christoforo
Print
Jul 09, 2026 -

Nucar Volkswagen of Norwood responded

Thank you so much for the kind words! Safe travels!

July 07, 2026

Zach did everything to help me He was constantly in touch with the service department and giving me updates More

by Housecall09
Recommend Dealer
Yes
Employees Worked With
Zach
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Jul 09, 2026 -

Nucar Volkswagen of Norwood responded

Thank you so much for the review!

July 06, 2026

Staff was friendly and kind. Made sure to keep me updated on the progress on my car and if it was taking too long they made sure I was going to be finished fast More

by mieke.mouton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjoern
Print
Jul 07, 2026 -

Nucar Volkswagen of Norwood responded

Thank you so much for the review!

July 05, 2026

Fast, reliable, trust worthy, very caring staff Resolved all my issues, didn't feel that I was under valued at all More

by fmjbran677
Recommend Dealer
Yes
Print
Jul 07, 2026 -

Nucar Volkswagen of Norwood responded

Thank you so much for the review!

July 01, 2026

Called to book an oil change on my volkswagen jetta. For some reason the worker at Nucar booked me an appointment at honda. Leading to me waiting over 3 hours for an oil change. More

by thomas.kilroy
Recommend Dealer
No
Print
Jul 02, 2026 -

Nucar Volkswagen of Norwood responded

We're sorry to hear about the scheduling mix-up and the unexpected wait. This is not the experience we aim to provide, and we understand how frustrating that must have been. We'd appreciate the opportunity to learn more about what happened. Please give our management team a call at 833-854-8541 so we can discuss your experience. Thank you.

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