Nucar Volkswagen of Norwood

Quality Service...Easy In Easy Out ! Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waitin Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waiting area...have and will recommend to others. More

Never again!!!!!!! I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I wa I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I was on to Anthony. We talked about the vehicle including the age and condition. I bought the car and once I found out some of the things that they did not share with me Elaine refused to take any one of 6 phone calls. When I finally got to him (He did not return any of my calls) I tried explaining some of the problems I was encountering and shared with him that I do not think he was up front he stated that I did not have to purchase the car and I have 30 days to return it if I was not satisfied. More

Great service and professional people Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me a Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me and making sure I was happy More

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More

Prompt service The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfac The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfaction More

Rattle noise..!! Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut mount and bearing More

Excellent experience with Juan Encarnacion Juan did an excellent job and my experience pleasant buying my 2013 Lexus GS 350. Unlike other larger dealership, VW gallery runs a smaller operation Juan did an excellent job and my experience pleasant buying my 2013 Lexus GS 350. Unlike other larger dealership, VW gallery runs a smaller operation yet with excellent customer service satisfaction. Will check them out again for my next vehicle. More

Thank you! For the first time EVER it was fun to buy a car! Juan Encarnacion listened to what I wanted and made it happen. Juan was especially caring and thought For the first time EVER it was fun to buy a car! Juan Encarnacion listened to what I wanted and made it happen. Juan was especially caring and thoughtful and extremely helpful. I felt like I was working with a friend, not a salesperson. There was no pressure and that made all the difference. He teamed up with Nelson, the Leasing Manager, and they were able to help me Purchase exactly what I wanted for the price I was hoping for. I am so grateful that they valued my time and didn't try to talk me into something I didn't want. This is the 3rd time I've leased a car from VW Gallery, and it was definitely the best experience so far. Thank you!!! Diane S More

Juan made the deal I cannot tell you how great my experience with Juan Encarnacion, my service advisor, was. He truly made all the difference in my deal. He listened to I cannot tell you how great my experience with Juan Encarnacion, my service advisor, was. He truly made all the difference in my deal. He listened to my needs and negotiated a fair deal. I would **highly** recommend him! More

Great experience I have had a great experience leasing cars from here twice. This dealership never makes you feel pressured which is great. They are very helpful ove I have had a great experience leasing cars from here twice. This dealership never makes you feel pressured which is great. They are very helpful overall. More