Nucar Volkswagen of Norwood

I went into the dealership on a Wednesday. The salesperson, Nick, who I dealt with - although very nice, was very inexperienced. After the test drive, negotiation time came and I wasn't completely salesperson, Nick, who I dealt with - although very nice, was very inexperienced. After the test drive, negotiation time came and I wasn't completely satisfied with the price so Nick called in his manager, Corey. Typical car sales guy. Fast talking, over promising, and under delivering. I didn't want to leave a deposit, but he convinced me to, while promising I'll "be driving the car by tomorrow morning." Getting ready to leave, I was told "the general manager wanted to congratulate" me. So I went in to talk to him, and he just wanted to talk about further financing. The GM told me he'd call me in the morning to let me know what the banks said. After getting some alerts that my credit report had been run, I figured I'd be hearing from them in a few hours. Never got a phone call. I had to contact the GM, to find out they needed more paperwork from my end, I went ahead and sent this to them. My salesperson tells me he'll call me at 12:00 the next day to let me know what happened. My hopes of "driving the car by tomorrow" are now a thing of the past. Now Friday, I see that my check deposit has been withdrawn from my account, if anything, I am hopeful that Nick will be calling me with good news. Nick never called, and I decided to swing by on my way home from work. Only to be met by Corey saying they now need to wait until Monday to call me. Monday comes, surprise, no phone call. I contact Corey and he informs me that I did not get approved, which I understand is of no fault of theirs. I thank them for trying and ask to get my deposit back. Corey asks for proof of the check posting to my account and I send him the check image with their stamp on the back. Corey tells me "this doesn't prove the check has been cashed and HE will call me" to let me know when to come in to get the refund because a "check signer wasn't available at this point in the day" (It was 2:00pm on a Monday...) Based on the past failures in communication, I assumed I wouldn't be hearing. So on Tuesday, nearly a week after I got myself into this mess, I go to my bank and ask them for prove that the check cashed, they print my out a check image, and I informed them that the dealer would not accept that as proof. As confused as I was, the banker writes up a legal affidavit and tells me although it will take 10 days, I will get my money back. I stop by the dealership with one last hope that I won't have to go through the affidavit process. Upon arrival, I first bump into the GM, who I show the check image to and he says "This should be fine for proof, but go look for Corey." So I find Corey, who didn't seem to be expecting me. I let me him know that I have the check image and the bank informed that was sufficient proof. He apologizes and says that "he's just following the rules." I tell him that's fine, and show him my copy of the affidavit, and he seems a bit taken away and darts in the GM's office. Where now everyone seems to by traveling in and out of. Within 5 minutes, Corey informed me that the check was being written. The only reason I took the time to write this was to put the word out there, that I believe this happened because I am young and a woman and they believed I wouldn't know what to do and would be able to pull one over on me by keeping the deposit. I sincerely appreciate the help Nick put forth and I hope his ethics don't fall to that of his manager Corey. More

Nick is a great salesman to work with. He was very informative and helped Find the right VW to fit my needs. Very smooth transaction, I would definatly Recommend Nick! informative and helped Find the right VW to fit my needs. Very smooth transaction, I would definatly Recommend Nick! More

Visited Gallery VW based on familiarity with the location. Nick greeted me at the door. He was courteous, patient and eager to make the customer a priority. Nick is relatively new to auto sales but location. Nick greeted me at the door. He was courteous, patient and eager to make the customer a priority. Nick is relatively new to auto sales but where ever he needed assistance he was not intimidated to ask for help making sure the customer got the best experience possible. Nick- I appreciate your due diligence and would recommend you and Gallery VW any day of the week. Thanks. More

Purchased a new Passat from VW Gallery of Norwood, I worked with Chris, Corey and Peter. I was extremely impressed with their ability and knowledge. Chris was able to find the perfect car for my budget; worked with Chris, Corey and Peter. I was extremely impressed with their ability and knowledge. Chris was able to find the perfect car for my budget; he was honest and a pleasure to work with. Corey followed up with me numerous times before my purchase kept me updated on all offers and was able to get me the best trade-in value for my old car. Peter sealed the deal for me; he went over all my payment options. Thoroughly breaking each one down and making sure I was comfortable with the price. These guys at VW Gallery of Norwood have made buying a new car pleasant. More

We had decided to purchase a VW Tiguan and this was the second dealership we visited. From the moment we entered the dealership until we signed our deal we were impressed with the knowledgeable and friendl second dealership we visited. From the moment we entered the dealership until we signed our deal we were impressed with the knowledgeable and friendly employees that we were introduced to. Both George Seabrook our sales associate and Corey Robertson the sales manager were professional and worked diligently to come to an agreement with us that allowed us to get the car that we really wanted at a fair price! Our leased Toyota was taken in trade and that made the transaction so much easier for us. We wanted a very specific car and color and Cory managed to find it it for us so that we could pick it up and drive it home three days later!! Outstanding experience in every way!! More

I stopped in after lunch on Tuesday (after 1pm so that I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that ma I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that made me feel like he was doing me a big favor, explained that the job would take at least an hour at best, and probably more because they were "changing shifts." Either way, I did not have an hour or more to spend, and told him I could not have the work done now. He followed me into the lot, trying to convince me to stay. I got my light fixed this morning at Scott VW in East Providence. They were polite, friendly and had me in and out in less than 15 minutes. I guess that VW Gallery has customers to burn. I'm glad for them, because I will certainly never be back. More

My lease was up within 6 weeks and I was seeking a different maker than what I had prior. Previous to this visit I had never considered a VW. Klem took us for a ride after clearly discovering what fea different maker than what I had prior. Previous to this visit I had never considered a VW. Klem took us for a ride after clearly discovering what features I wanted. He did not over sell. He took my lease off my hands and helped get the paperwork done the same day. Klem stayed late, answered every question and made the transaction painless and pleasant. I would not hesittate to send friends to him More

Sales people and service people were very friendly and resolved all issues quickly. I was given a fair price on my new car. The car looks and runs great! resolved all issues quickly. I was given a fair price on my new car. The car looks and runs great! More

Hello Gentlemen, This is Christine Psota using my Hello Gentlemen, This is Christine Psota using my mother's E-Mail. I wanted to let you know your service was impeccable - you should provide lesso Hello Gentlemen, This is Christine Psota using my mother's E-Mail. I wanted to let you know your service was impeccable - you should provide lessons to other Volkswagen dealerships. Thank you for an excellent experience. See you soon, remember to keep my convertible in great condition. Best regards, Chritine Psota More