Nucar Volkswagen of Norwood

Great customer service from start to finish YOu never know what quite to expect when you bring in your car for servicing. VW Gallery was great. Curteous, helpful, responsive. They promised a YOu never know what quite to expect when you bring in your car for servicing. VW Gallery was great. Curteous, helpful, responsive. They promised a time and they stuck to it. When the service was going to take longer, they called to inform me. The manager even came to pick me up via the Courtesy Vehicle. More

Purchase of new car Very good customer service and easy purchase process. Tony provided red carpet service to us and made us feel welcomed all the time. Thank you!!! Very good customer service and easy purchase process. Tony provided red carpet service to us and made us feel welcomed all the time. Thank you!!! More

The worst ever General manager needs to take a class on customer service! Would not recommend this dealership to any one! Have told many people to stay away from thi General manager needs to take a class on customer service! Would not recommend this dealership to any one! Have told many people to stay away from this place More

Great service. Team helped to explain technical issues. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. More

Rattle noise..!! Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut mount and bearing More

Prompt service The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfac The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfaction More

Customer service was outstanding . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the car is always returned clean. Outstanding. More

Quality Service...Easy In Easy Out ! Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waitin Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waiting area...have and will recommend to others. More

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More

Never again!!!!!!! I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I wa I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I was on to Anthony. We talked about the vehicle including the age and condition. I bought the car and once I found out some of the things that they did not share with me Elaine refused to take any one of 6 phone calls. When I finally got to him (He did not return any of my calls) I tried explaining some of the problems I was encountering and shared with him that I do not think he was up front he stated that I did not have to purchase the car and I have 30 days to return it if I was not satisfied. More