Nucar Volkswagen of Norwood

I was looking to trade in my old car for a new one. I don't have the best credit score and Hanna was able to work with me and the banks to make it happen. It was a great experience and Hanna was on our s don't have the best credit score and Hanna was able to work with me and the banks to make it happen. It was a great experience and Hanna was on our side the entire time, fighting to get the payments to where I needed them to be. Highly Recommended! More

Dealership offered quality vehicle at solid MSRP and was willing to negotiate and take all the time needed to make sure the transaction was smooth and satisfactory. willing to negotiate and take all the time needed to make sure the transaction was smooth and satisfactory. More

This week I purchased a pre-owned 2009 Volkswagen Jetta from the fabulous Volkswagen Gallery of Norwood. I could not be any happier with my perfect-condition car and the truly remarkable and reliable servi from the fabulous Volkswagen Gallery of Norwood. I could not be any happier with my perfect-condition car and the truly remarkable and reliable service. After test-driving the Jetta with one of the best and most honest salesman I’ve had the pleasure of meeting, Herb Hollis, I fell in love with the car. I made the awful mistake of visiting the Volkswagen Quirk dealership in Braintree just to see what else was out there. Trust me, after test driving a 2011 Jetta I got the heck out of that Quirk dealership and FAST – it was a sleazy, high-pressure atmosphere and I knew they were trying to take advantage of me. I went straight back to Norwood to re-visit the VW Gallery where I talked with Herb and met the affable Sales Manager Corey Robertson and immediately felt at ease again. Shortly after deciding to go with 2009 pre-owned Jetta I was introduced to the finance manager, Paul Valenti. I really can’t say enough wonderful things about this guy. Aside from a killer sense of humor, he helped me with every single aspect of financing my car, explained every detail clearly, was always accessible and never without a smile. With zero hesitation I will recommend the VW Gallery of Norwood to anyone and everyone. They have an amazing team of real, knowledgeable, professional, and most importantly honest people. More

VW Gallery responded to an e-mail query with a great price on a new Golf TDI. I mentioned this price to another dealer I had been working with and they couldn't come close to matching it. VW Gallery did price on a new Golf TDI. I mentioned this price to another dealer I had been working with and they couldn't come close to matching it. VW Gallery didn't have the car in stock, so went out of their way to find it at another dealer in New York State, arranged a trade, and delivered the car for close to the original quoted price, with a small adjustment due to a slightly different set of options, which they cleared with me before making the trade. They were communicative, courteous, and friendly throughout. More

I recently purchased a VW Tiguan from the VW Gallery. I couldn't be more pleased with the customer/sales services I received. The transaction was made with Corey Robertson and Adam Gagne. I knew the exac couldn't be more pleased with the customer/sales services I received. The transaction was made with Corey Robertson and Adam Gagne. I knew the exact vehicle and specifications that I wanted. Even though it was very difficult to find the exact vehicle I wasn't pressured to change my criteria or upgrade in order to easier locate a vehicle as has been the case at other dealerships. Corey wanted to locate the exact vehicle that I wanted and once he located it in NJ it was delivered immediately. Adam has called me a few times since I bought the vehicle to see how I like it and he was extremely helpful in explaining the details of the vehicle as well as making sure I was very pleased with it. Also, Herb, Mike and Ryan were also in contact with me and very helpful. The sales team is wonderful. They really care about customer satisfaction and it never once felt to me that it was a just another transaction to them. The VW Gallery staff is very knowledgable and their level of customer service is exceptional. This was the easiest and most pleasant transacation I've ever made (thank you Corey and Adam). I highly reccommend the VW Gallery and I absolutely love my first VW. I have no doubt I will be a returning customer. More

My husband talked with Mr. Hanna on the phone before hand and he had things in order when we arrived. We were treated in a warm and friendly manner. Mr. Hanna was very concerned with our satisfaction and hap and he had things in order when we arrived. We were treated in a warm and friendly manner. Mr. Hanna was very concerned with our satisfaction and happiness with the deal. We bought an 08 Jetta, got a good tradein price. I would without reservation recommend VW Gallery. He was very thorough and knowledgable about the car. He explained everything we needed to know about the car. The only negative part of the process was dealing with the business manager. He was a fast talker but Mr. Hanna took care of the problem. It was a pleasure doing business with Mr. Hanna and the VW Gallery. Thank you Mr. Hanna. More

Stopped by one day on our way home from Bass Pro shop. Told salesman we were still a few weeks away from buying a car but we wanted to look anyway. Salesman Adam was spot on in every area right from the g Told salesman we were still a few weeks away from buying a car but we wanted to look anyway. Salesman Adam was spot on in every area right from the get go. No pressure , no harrasmnet , no garbage , took time to talk and joke with our children , talked about life in general.....Didnt give the typical car salesman bullcrap lines about loosing 4k dollars ona car just to make a sale...Overall the only reason we went back was because Adam the salesman. We laid everything out from the get go and asked Adam to meet our price and payment. He did it 110% what more could You ask for. Thanks so much for everything Adam and best of luck selling cars in the future. We will HIGHLY recommend You. Phil & Dawne More

Have been a VW loyalist for many years...have driven Golfs, Passats and Routans. Went in to lease a Jetta prior to the Memorial Day weekend and after moving south of Boston a couple of years ago, I thou Golfs, Passats and Routans. Went in to lease a Jetta prior to the Memorial Day weekend and after moving south of Boston a couple of years ago, I thought I would give my local VW dealership a try (VW Gallery Norwood). Initial purchasing process was unspectacular, but fine...sales person wasn't overly knowledgeable or dynamic, but given the fact I already knew the car I wanted, it really came down to getting a decent price - which I believe I did. This is where the trouble started. While sitting with the finance manager going through the paper work, I was given a full court press to buy some sort of lease insurance. I kindly declined multiple times, but the manager was to persistent to the point that I was getting a little pissed off. Water under the bridge, no big deal. I then told the sales person and sales manager that I would be going out of town for work the following week and asked if they would be able to get my car registered, etc. before the end of the day because it was the start of the Memorial Day holiday and the registry would be closed on Monday. I was assured that this wouldn't be a problem and I could pick the car up on Saturday. Sure enough I called later that Friday afternoon to make sure everything was ok and they had not even made the attempt to get the car register. I was then told that they would have everything done by 10am the following Tuesday. I am arrive at the dealership on the Tuesday after Memorial Day at 10am and the car is still not registered. Long-story short, the car wasn't ready to take until nearly 1pm that afternoon...I sat for almost 3-hours in the dealership, had to postpone my flight for work and then proceeded to hear multiple dealership personnel pass the buck. I didn't scream and yell, but I made them painfully aware that I was not happy with the service I received and would not ever recommend anyone using VW Gallery. At that point, I was ensured that they would "take care of me" and that they would have the general manager contact me and that they would compensate me for the time lost to the tune of $200. Moving on weeks later...I never received the $200, and I also realized that the $100 deposit I made prior to leasing my car, was never refunded. I contacted the sales manager via email and voicemail, but never received a return message. Finally, I got a hold of someone else and they would ensure the $100 would be added back to my credit card. However, no mention of the "taking care of me," which I really don't care about the money, but am more concerned with the principle of their inept and false customer service. By the way, as I type this today, it has been nearly a week since I spoke to have my $100 deposit refunded...it still has not arrived. In what is essentially a commodity market, that is differentiated by price and customer service, you could certainly do a lot better going elsewhere...my experience at Quirk and North Attleboro have been remarkably more positive, and I should have gone there again this time around. I WOULD NEVER RECOMMEND VW GALLERY AGAIN FOR ANYTHING, OR TO ANYBODY! More

I visited a lot of dealerships while searching for a new car, and VW Gallery was without a doubt the best experience I had. I spoke by phone with Lena, who confirmed that the specific car I was interested i car, and VW Gallery was without a doubt the best experience I had. I spoke by phone with Lena, who confirmed that the specific car I was interested in was still available and set up an appointment for that afternoon. Hanna was great. He knows his cars inside and out, clearly enjoys working with his customers, and was quick to respond to questions throughout the process. When it came time to discuss price, there were no games, just a straightforward and quick negotiation. I drove off the lot with a great car at a price I was happy with. Highly recommended. More

For the past two months I have been looking to buy my first car, this is a decision not to be taken lightly but you would never know that from the attitudes of most dealerships. These dealerships lure first car, this is a decision not to be taken lightly but you would never know that from the attitudes of most dealerships. These dealerships lure you in with sale prices that seem like a great bargain, then when you actually enter the dealership they confuse you with complicated terms and conditions then they pressure you to act now because the sale will change in a week. However this was not the case with VW Gallery and a Mr. Ehab Hanna, instead Mr. Hanna explained to me how much I would be paying every month depending on what car I decided to choose, the bottom line price. In addition he showed he was passionate about the fleet of VW vehicles at VW Gallery. Mr Hanna was straightforward about the car buying process and answered all of my questions. He made the process of buying my first car a positive experience. I recommend everyone to go to this dealer. More