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Nucar Volkswagen of Norwood - Service Center
Norwood, MA
287 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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287 Reviews of Nucar Volkswagen of Norwood - Service Center
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August 08, 2023
Great customer service and experience over the phone and better in person. Many thanks to Kassidy Maurice for making the process hassle-free. better in person. Many thanks to Kassidy Maurice for making the process hassle-free. More
by zakhelekambula
Employees Worked With
Kassidy Maurice
August 04, 2023
Kassidy Maurice was the rep who helped us with the car. Loved her smile and efficiency i dealing and explaining everything. My daughter felt as she can go and take care of her car now as she knows someone Loved her smile and efficiency i dealing and explaining everything. My daughter felt as she can go and take care of her car now as she knows someone who genuinely will help.she helped us negotiate the price and the car was fixed in a few days, ready for my daughter to go back to college. We had a great experience and I know we will be back as we have 3 Tiguans in our family. Thank you Kassidy!! More
by Lakofamily4
Employees Worked With
Lisa Turenne
August 03, 2023
Had my Tiquan serviced for its 50,000 mile check up. Danielle in service was especially helpful, as was Laura. Am disappointed my water pump had to be replaced. It was covered under warranty, but I lost Danielle in service was especially helpful, as was Laura. Am disappointed my water pump had to be replaced. It was covered under warranty, but I lost a day’s use and had the issue getting rides to and from the dealer. More
by MA
Employees Worked With
Danielle Crowley 5 stars; Laura Bradford 4 stars
June 15, 2023
PSA for anyone who has had work done at Nucar VW service center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I was driving on an empty road at the time and didn't hit anyone. After getting my car towed to another service shop we found a wrench that had been left in after changing the brake fluid. I took the vehicle back to let the service department know. As you can expect at the time I was told this "never should have happened" and the shop would do everything they could to "make this right" including refund on the service. Two months later nothing but a run around and empty promises. Please do yourself a favor if you recently had work done here - have someone independent check it out; they clearly have low standards / no shame in leaving a car in a state that could have killed my entire family. More
by spf211
Employees Worked With
Chris Langdon
May 27, 2022
Very pleasant interaction with the Volkswagen employee. I was regularly updated and, most importantly, offered a ride to and back from the office, I was regularly updated and, most importantly, offered a ride to and back from the office, More
by Henning
Employees Worked With
Lisa Turenne
May 06, 2022
Terrible experience on all fronts. Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my vehicle for an entire week. The cherry on top is they don’t provide ANY form of alternative transportation or even offer to help find some. Inquired about a loaner vehicle three times, advisor did not answer any time. Upon receiving my car, the technician left used rags in the cupholders. Just a horribly run dealership. Will NOT be returning. More
by jt617
Employees Worked With
Annmarie Mulaney
