Nucar Volkswagen of Norwood - Service Center

Service was good and dealer has never tried to recommend something I don't need. Prices are high compared to other shops. I like the convenience of making an appointment and leaving my car, but the car is u something I don't need. Prices are high compared to other shops. I like the convenience of making an appointment and leaving my car, but the car is usually gone all day, even for just an oil change and tire rotation. More

I’ve been to a few which is why I chose to come here. For the most part I didn’t see any of the nonsense the other dealers brought to me such as unnecessary trumped up charges and extra services I did no For the most part I didn’t see any of the nonsense the other dealers brought to me such as unnecessary trumped up charges and extra services I did not need done on my car. More

Service was quick. Kassidy was great providing rides to and from dealership so I could make a previous engagement. Kassidy was great providing rides to and from dealership so I could make a previous engagement. More

They are great when it comes to scheduling. I was very happy with my appointment. I was very happy with my appointment. More

Great customer service and experience over the phone and better in person. Many thanks to Kassidy Maurice for making the process hassle-free. better in person. Many thanks to Kassidy Maurice for making the process hassle-free. More

Kassidy Maurice was the rep who helped us with the car. Loved her smile and efficiency i dealing and explaining everything. My daughter felt as she can go and take care of her car now as she knows someone Loved her smile and efficiency i dealing and explaining everything. My daughter felt as she can go and take care of her car now as she knows someone who genuinely will help.she helped us negotiate the price and the car was fixed in a few days, ready for my daughter to go back to college. We had a great experience and I know we will be back as we have 3 Tiguans in our family. Thank you Kassidy!! More

Had my Tiquan serviced for its 50,000 mile check up. Danielle in service was especially helpful, as was Laura. Am disappointed my water pump had to be replaced. It was covered under warranty, but I lost Danielle in service was especially helpful, as was Laura. Am disappointed my water pump had to be replaced. It was covered under warranty, but I lost a day’s use and had the issue getting rides to and from the dealer. More

PSA for anyone who has had work done at Nucar VW service center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I was driving on an empty road at the time and didn't hit anyone. After getting my car towed to another service shop we found a wrench that had been left in after changing the brake fluid. I took the vehicle back to let the service department know. As you can expect at the time I was told this "never should have happened" and the shop would do everything they could to "make this right" including refund on the service. Two months later nothing but a run around and empty promises. Please do yourself a favor if you recently had work done here - have someone independent check it out; they clearly have low standards / no shame in leaving a car in a state that could have killed my entire family. More