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Nutley Kia

Nutley, NJ

4.9
2,502 Reviews

66 Washington Avenue

Nutley, NJ

07110

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Showing 2,502 reviews

July 14, 2021

Nutley Kia dealership helped me through the process of choosing and buying a new car. The staff is friendly, helpful, and courteous, with a generally positive atmosphere. When it came to actuallu putchasi More

by Matt M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulises Contreras, Andre Velez
Jul 16, 2021 -

Nutley Kia responded

Matt Andre is newer to our team. Thank you for your business and for working so well with us. Be safe!! Anne and Jim Russomano, Owners Nutley Auto

July 14, 2021

Best Service ever. Leased a car a year ago and needed help with the registration. Chris Martino went above and beyond. Do not shop around, just go to Nutley Kia. Great service and prices. My 4th lease. T More

by Donna Notelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Chris Martino, Ulises Contreras
Jul 16, 2021 -

Nutley Kia responded

Donna Thank you for the BEST and for your trust times 4. Be well and safe. Anne and Jim Russomano, Owners Nutley Auto

July 10, 2021

So happy to have found them! I had been searching for a while and every dealership I had previously gone too felt so impersonal and money hungry. I found Nutley Kia by chance and they immediately made me f More

by Jazz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Zeitler, Ulises Contreras
Jul 16, 2021 -

Nutley Kia responded

Jazz Thank you for finding us and trusting us with your business. Please be well and be safe!! Anne and Jim Russomano, Owners Nutley Auto

July 09, 2021

My daughter is current customerLooking to lease a new My daughter is current customer Looking to lease a new Sportage Dealing with Emely Did a good job getting me a good deal Vehicle would arrive few More

by Taxel2160
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emely Cristina
Jul 09, 2021 -

Nutley Kia responded

Taxel2160 My name is Jim Russomano, Owner of Nutley Kia. I only wish that the exchange between you and Emely was as pleasant as you have written here. Sadly, your exchange with her was less than respetful and totally inappropriate. It was so abusive I decided to decline to sell a vehicle to a prospective customer. I would never subject any of my staff to accept such poor treatment. Please remember to be respectful to the next person you interact with.

Jul 09, 2021 -

Taxel2160 responded

I spent 16 years in this business Now retired Your salesman never called me as Emely stated I had to reach out again If I ever did this to a customer I would have been terminated You run your business the way you see fit But customer service is everything Guess you don’t care

Jul 09, 2021 -

Taxel2160 responded

Maybe miscommunication on her part

Jul 09, 2021 -

Taxel2160 responded

One last thing If you review all the emails you can see how the inquiry was not done in a timely fashion

July 07, 2021

Andre was my salesman and Tony the manager, both were great! I couldn’t believe I was in and out in a hour and a half. No hidden fees/agenda, “mandatory fees” like other dealerships I experienced the ho More

by Yana.Aronova89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Zeitler, Tony DeNivo Sr., Andre Velez
Jul 13, 2021 -

Nutley Kia responded

Yana: Thank you for giving us the opportunity to work with you. Do not worry about how your Certifeid Preowned 2018 Kia Sportage will hold out. It's a great truck!!! We are alays here to help with questions or concerns. Anne and Jim Russomano, Owners Nutley Auto

July 06, 2021

The transaction was very smoothly and the staff was very friendly. More

by Mike Beniquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Christopher Chin
Jul 13, 2021 -

Nutley Kia responded

Mike Thank you for your business. Drive safely! Anne and Jim Russomano, Owners Nutley Auto

Jul 14, 2021 -

Mike Beniquez responded

I will always lease with you guys.

July 04, 2021

Very helpful no pressure to purchase. Also pretty quick very nice More

by ycastillo701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Theresa Granata, Nicholas Lima, Andre Velez
Jul 20, 2021 -

Nutley Kia responded

ycastillo Congratulations on the purchase of you new Nutley Auto Preowned vehicle. Thank you for your business - please drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 04, 2021

I had such an amazing experience at Nutley Kia, unlike any other dealership I've ever patronized before. My salesman Nick was absolutely awesome - not pushy at all, knew all the answers to my questions, v More

by Speranza.frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russomano, Peter Zeitler, Nicholas Lima
Jul 13, 2021 -

Nutley Kia responded

Frank Thank you for the "amazing"and the "incredible". We so much enjoy creating a memorable experince for our customers. We appreciate your busness. Be safe! Anne and Jim Russomano, Owners Nutley Auto

July 03, 2021

Great experience at Nutley Kia. The staff was very helpful and kept me updated on the status of my vehicle every step of the way. They are worth the visit More

by James.monge1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Zeitler, Theresa Granata, Rebecca Senatore, Emely Cristina
Jul 03, 2021 -

Nutley Kia responded

James Thank you for giving us the opportuntiy to work with you. Please enjoy your new Nutley Auto Kia. Anne and Jim Russomano, Owners Nutley Auto

July 03, 2021

Just took ownership of a new K5 from Nutley Kia.Our Just took ownership of a new K5 from Nutley Kia. Our salesperson Ulises made our experience seamless. He walked us though the process and took the t More

by lcamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russomano, Peter Zeitler, Tony DeNivo Sr., Chris Martino, Anne Russomano, Ulises Contreras
Jul 05, 2021 -

Nutley Kia responded

Lcamp Thank you for your loyalty. We appreciate your business thoughtful comments. Love your new K5 -- it is another great car offered by Kia. Anne and Jim Russomano, Owners Nutley Auto

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