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Nutley Kia - Service Center

Nutley, NJ

2.6
67 Reviews

67 Reviews of Nutley Kia - Service Center

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June 28, 2023

Daughter picked her car up Saturday n 45 minutes later it started shaking and battery light, check engine, oil light and steering got hard another light came on. Towed it from New Brunswick Saturday night to More

by Ms Thomas
Service Communication
Recommend Dealer
No
Employees Worked With
Colleen, Randall n Debbie
Jun 28, 2023 -

Nutley Kia responded

Ms. Thomas Our communication could have been better and we have apologized to your daughter. No excuses, staffing continues to be an issue and we need to be better. We corrected the concern and appreciate your daughter working with us. Anne and Jim Russomano, Owners Nutley Auto

October 16, 2022

My experience with Andres Velez Jr. throughout the car buying process was phenomenal. He treated my entire family like royalty, ensuring that we were completely satisfied with our purch More

by Tiffanycook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Velez
Oct 17, 2022 -

Nutley Kia responded

Tiffany You're Welcome -- and THANK YOU! Please enjoy and drive safely. Anne and Jim Russomano, Owners Nutley Auto

January 20, 2022

I purchased a new stinger 2022 and a couple month later got into an accident with the front left wheel hitting a curb. I brought the car back for repairs and had to pay out of pocket. The sales rep that More

by Abdelembaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randle , Andre Velez
Jan 24, 2022 -

Nutley Kia responded

Abdelembaby Out of respect I will keep our reply brief. Your vehicle had excessive damage that was declined coverage by your insurance company due to a wreckless driving charge (damage caused by spinning 360 donuts in a parking lot - caught on film - are not covered by insurance). The initial repairs were completed properly. The vibrations you were experiencing were at 85 miles per hour -- not a speed we would drive any vehicle. All charges are out of pocket due to coverage being declined by your insurance company. Jim Russomano, Owner Nutley Auto

Jan 24, 2022 -

Abdelembaby responded

This dealership failed to see the point of my review. Reading the asinine reply of Jim that the cause of a car accident somehow affects whether your car is properly repaired or not. And if they fail to repair it they will blame it on you even after receiving full payment. After I posted the review Anne called my family members and literally said (when blamed for not properly fixing the car): "We are not the ones doing donuts and going above 35” She also threatened that i take the review down, or I come pickup the car. An astounding amount of unprofessionalism: Calling my family because they are unhappy with my review. Shifting the blame to the customer Straight up lies , You claim that I was doing donuts? And it was caught on film ? That’s xx and made up. Show me the so called “caught on film” ? Because I have the dash cam footage All of that just to hide the fact that: The car shaking when taking a right turn even at 20mph. They tried charging me for a whole new repair with absurd labor charge when this should have been incorporated with the original repair/labor cost. —edit— I also reached out to the better business bureau

January 11, 2022

Anne at Nutley KIA service took care of my service concern. She is awesome when it comes to servicing at Nutley KIA. Her team took care of my MDPS steering issue. The car drives much smoother and enjo More

by AMMAN A ANWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Vanegas, Anne Russomano
Jan 17, 2022 -

Nutley Kia responded

AMMAN Thank you for your kind words. We appreciat eyour business - always. Anne Russomano

December 02, 2021

Unfortunately I am not here to write about a positive experience and it will probably be a long read but it’s just so much that needs to be said. I will 1st say it’s been about 2 weeks since I’ve gotten More

by meades1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Vanegas, Anne Russomano
Dec 03, 2021 -

Nutley Kia responded

meades1 Unfortunately, we have a different view as to the sequence of events that occurred with the repair of your vehicle. Not all Optima engines require repair or replacement. We are unfamiliar with your vehicle, and your repair history because you have not performed any maintenance with Nutley Kia – history is very helpful to our technicians when diagnosing a vehicle. There was no indication in September that your engine was an issue nor that a replacement was required. While we cannot seek out or solicit warranty repairs, by agreement with Kia Motors, there would be no reason for us to not perform an engine repair or any warranty repair if warranted. Our Master Technician (50+ years’ experience) road tested your vehicle for 5 miles and could not duplicate your concern. Your tires were severely worn, and we recommended that they be replaced; you declined. You were charged a diagnostic fee because your Optima was well outside of basic warranty, and you did not have an extended warranty. In October, we determined your engine failed and placed your Optima in our repair queue. I apologize if you are not aware that we are in unprecedented times with staff shortages, vehicle shortages (one loaner car in service), serious parts delays and a long list of loyal customers who perform maintenance and repairs with Nutley Kia on a regular basis. Despite all these circumstances I am amazed at how quickly we were able to repair your Optima. We have built an incredible business over the past 16 years with a very loyal customer base. There are rare occasions that we feel it is best not to continue doing business with a customer going forward. I am sorry you feel the way you do but when a customer says they don’t trust us it is best for all not to move forward together. Anne Russomano

Dec 03, 2021 -

meades1 responded

So now you do admit to telling my husband not to come back? You told me in straight face you NEVER said such. I offered at one point to have my car towed elsewhere but you stated it was already 2 weeks out. In your response you stated you didn’t know the history of our car b/c we weren’t “loyal customers”? You have to know that bad tires isn’t a diagnostic for a complaint of not accelerating and then stalling. And you mean to tell me it’s is just a mere coincidence that the same stalling car’s engine failed just 30 days later? But I digress we for sure will not be a burden in the future. And with all you said you still need to take a piece of advice and pick up the phone to communicate with your customers whether they are “paying” or not the same way you swiftly responded on this public platform. I pay a car note for a vehicle that is manufactured by a company you chose to have ownership stake in sorry that your location was determined to be my nearest dealership. As I opened up with your technicians did an excellent job but you as the face of the business need to do better. But I’m done with the tit for tat take care.

November 22, 2021

Great customer service. Great price. Great people. Great cars. Staff good. Nutley Kia is Great. More

by Em
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brown, Tony DeNivo Sr., Chris Martino, Theresa Granata, Nicholas Lima, Emely Cristina, Ulises Contreras, Andre Velez, Mitchell Goldblatt, Peter Zamora
Nov 23, 2021 -

Nutley Kia responded

Em We appreciate the Great, Great, Great, Great - you are the Greatest!! Thank you for your business. Anne and Jim Russomano, Owners Nutley Auto

September 10, 2021

Initially I was happy with my purchase of a used 2013 Kia Soul. However, four months later my assessment of this dealership could not be worse. The car that purchase on March 4 2021 worked well for a few m More

by szwerg1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Chin - rating poor, Anne Russomano
Sep 13, 2021 -

Nutley Kia responded

szwerg I appreciate the opportunity to speak with you on Saturday. Unfortunately you have been fed inaccurate information from the 3rd parties who towed and diagnosed your vehicle before having it towed to our shop. Out of respect for your privacy I will not geting into details publicaly . We will do what we can to work with you through this situation with you but unfortunately the issue with your vehicle is significantly and likely not covered under warranty. On top of that we are dealing with significant staffing and parts shortages - an imperfect storm. Regards, Jim Russomano, Owner Nutley Auto

May 24, 2021

Nutley Kia is more than just a dealership, they are family and treat you as such, I will always recommend them, I have been with them over 15 years and the sales and service is exceptional, always goin More

by Truered
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russomano, Tony DeNivo Sr., Nicholas Lima, Anne Russomano, Peter DeLeva
May 24, 2021 -

Nutley Kia responded

Truered You're Welcome!! THANK YOU for 15 years !! Anne and Jim Russomano, Owners Nutley Auto

October 15, 2020

I just wanted to say Thank you for the repairs and the professional and courteous service. It’s always a pleasure doing business with a local establishment. More

by Schenke4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Russomano, Miguelina Guzman, Ashley Vanegas, Anne Russomano
Oct 16, 2020 -

Nutley Kia responded

Schenke4 Thank you for trusting our Service staff ith your business -- the pleasure is ours. Anne and Jim Russomano, Owners Nutley Auto

October 12, 2020

Nutley Kia is a good place to have your Kia fixed they are honest and fast when it comes to getting your car back to you More

by dawn.beam81726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguelina Guzman
Oct 13, 2020 -

Nutley Kia responded

Dawn Thank you for working with our Service Department Team. We appreciate your business. Please drive safely! Anne and Jim Russomano, Owners Nutley Auto

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