Nutley Kia - Service Center

Service Thanks to Karl and the service department for helping me with my air conditioning at the last moment my air conditioning was not working and it was Thanks to Karl and the service department for helping me with my air conditioning at the last moment my air conditioning was not working and it was 91 degrees out and he took my vehicle in and fixed it at the last moment once again thanks to him and his crew for making my day much more pleasant. More

Never again Like everyone else my wife and I went to this dealership for an affordable car. We agreed to on a certified pre-owned car. It was fine for a month and Like everyone else my wife and I went to this dealership for an affordable car. We agreed to on a certified pre-owned car. It was fine for a month and that is when the problems started happening. Every month one turn signal was go out. Carl in service who give bogus excuses to why this happening. All they are interested is charging and blaming on wear and tear but after having a previous care for 15 years with never a lightbulb issue the reasoning is totally bogus. Never again I come here again. More

HEADLINER HORROR STORY As I had been to this dealership before and bought my used car there I decided to have them fix my broken power window motor. I was called to inform m As I had been to this dealership before and bought my used car there I decided to have them fix my broken power window motor. I was called to inform me that the part had to be ordered and would take a few days so I went to pick up the car after having left a $200. deposit. To my astonishment there was a hole burned through headliner and the adjacent visor. On reporting this I got to meet the owner who was nothing short of accusatory and confrontational. He said the burn marks couldn't have occurred at the dealership. He could have turned this over to his insurance but proceeded to tell me that I hadn't been there since 2013 and wanted facts to prove I was a loyal customer. He shoved the part order at me and told me I couldn't get a refund since I had signed the order. A woman in the office suggested that sunlight possibly went through my sunglasses under the visor and caused the damage. I had planned on trading in the car and leasing a new car there. I am always looking to give the locals my business but after this encounter I don't know.. Luckily I got the deposit back and I'll let my auto insurance deal with this ungrateful ogre. More

Custumer Service I bought my car year and Half Sportage EX 4WD, I changed the oil every 3k miles but the car started to rust too fast the muffler is like 5 years old c I bought my car year and Half Sportage EX 4WD, I changed the oil every 3k miles but the car started to rust too fast the muffler is like 5 years old car, the support of the engine is rust the passenger seat is making noise and the brake rotors are broken( when you press the breaks the car produce excessive vibration). The car was bought in February 2013, I thinking the quality of this cars are not really good. When I went to the dealer the customer service representative treat me as a crazy He told me I invent the problems No friendly guy. He never pass the car to a technician and he says I have the experience and you car have no problems and the warranty no cover rotors and rust. This thanks Good the car is a lease, And I will return it and when my lease finish and I will try different brand. I hope this review help you to take a purchase decision. NO KIA!!! This company doesn't know How treat your clients. Nutley Kia the worse dealer, advice try other dealer. More

Worst place to be,no trust on them,reap costumers off.couldn't be done for alignment in 3 hours,make me pay for new parts,try to overcharge me,the second appointment after agred with the first techni off.couldn't be done for alignment in 3 hours,make me pay for new parts,try to overcharge me,the second appointment after agred with the first technical for 1 more hour of work to be done ,the costumer service try to convince me that the work needed is 3 hours.when confronted them with what the agreement I had made they try to justify that the deed a mistake.the day of the work done they try again to charge the amount of the alignment and the parts replaced, this is not what you call a service the experience was that they stole my money.terrible never again. More

Buying experience went pretty well. They had the exact model with option package I wanted and since I did not live that close I discussed the price over the phone. I came in and they honored it and let ch model with option package I wanted and since I did not live that close I discussed the price over the phone. I came in and they honored it and let chuck take over the sale. I had a few snags with my sales man about a small check and my plates being picked up but it worked out ok. While going to pick up my check (that was not ready) and my plates I had a concern about the AM radio. I was bothered that the check was not ready and I was already having problems with the car. They sent me to service and after an hour hour they parked my car in a spot where 1 am station came in. Then told me that it was area and that was as good as it would get. I brought it to another dealer they changed a faulty part and now the radio works as it should. I would not likely go back to this dealer for service or use the same salesman again. More

The Staff at Nutley Kia are simply amazing. Their top priority is the customer. Great family owned dealership . Everyone is so friendly and helpful. Thanks Nutley Kia for making us feel right at home priority is the customer. Great family owned dealership . Everyone is so friendly and helpful. Thanks Nutley Kia for making us feel right at home! We love our new 2012 Sorento More