O'Connor Chevrolet Buick GMC Cadillac

Disaster Bought a 50,000 truck there and asked 10 times 5 different people to get me the owner's manual that wasn't included. Never got it. A FIFTY THOUSAND Bought a 50,000 truck there and asked 10 times 5 different people to get me the owner's manual that wasn't included. Never got it. A FIFTY THOUSAND DOLLAR TRUCK! This isn't the first time. Look at this site and their ranking. Trust me...go anywhere else More

Poor Experience Had a very professional experience with Caleb the Service Consultant. Unfortunately this is not the case with the Service Manager Jim. Though I ca Had a very professional experience with Caleb the Service Consultant. Unfortunately this is not the case with the Service Manager Jim. Though I can understand he may have to deal with many mechanical frustrations from customers, I believe this is an expectation for him to handle. An opportunity that could have been resolved with great service was instead left with ultimatums and me without a working vehicle after I have already paid over $2k in repairs. I am disappointed in Jims inability to be able to be customer focused in which left me with a very poor customer experience. I will be warning my entire network about this poor experience. More

VERY POOR SERVICE I delt with O'Connor service once and never again...There is lack of communication, ownership and overall customer service. I will never do business I delt with O'Connor service once and never again...There is lack of communication, ownership and overall customer service. I will never do business with this dealership again and only hope that this review will steer other potential customers elswhere. More

Worst experience ever!! I went into O'Connors for the first and last time this past week. I went in looking to try a new Buick crossover. Steve Dumont I had called earlier an I went into O'Connors for the first and last time this past week. I went in looking to try a new Buick crossover. Steve Dumont I had called earlier and he seemed eager to sell me a car. When I got there he was not only cold but rude. I joked about a Cadillac and he said we don't give those away and they are expensive.. Which I knew and he had no idea what my budget was... It was a snarky comment which you don't do in sales the first 5 minutes you meet someone. He insisted on getting my social security number for a pay off. I had been to 3 other dealers and not one had asked me for it. I knew to the dollar what my pay off was. He refused to take my word for it and brought in the manager. The manager right off had a bad attitude and would not even shake my hand. He insisted on the same thing. I told him if I was off on the payment I would take blame for it and I just wanted a price on the SUV it wasn't like we were doing final paperwork. I told him no and they said they could not proceed and I walked out. I never received a call from anyone at that dealership to ask about my experience and I did inform them on social media about it and you think the owner could have taken 5 minutes out of his day to call me or ask why I was unhappy? Nope... So I guess their business is booming enough that the customer doesn't matter. I thought of this is how they treat you SELLING you a car I can only think of how the service must be. I went down to another dealership in Augusta and found a higher end crossover which I love for a great price. They were glad to have my business and I felt like a valued customer. I would not recommend these people to anyone!! Thank goodness I only wasted 10 minutes of my day here.. Never again..Bad, bad business!!! I will warn all the people I know about this place. Their rating on here speaks volumes. More

Top Notch Dealership They were very friendly , professional , polite , and helpful. Couldn't ask for more. Jesse in sales ,James in finance , didn't get the names of who They were very friendly , professional , polite , and helpful. Couldn't ask for more. Jesse in sales ,James in finance , didn't get the names of who detailed the truck and installed weather guards but everyone did great by me. More

Burnt by O’Connor Chevrolet Last Monday I contacted Burnt by O’Connor Chevrolet Last Monday I contacted O’Connor Chevrolet in Augusta Maine inquiring to purchase a new Chevy Avalanche. I was told by Burnt by O’Connor Chevrolet Last Monday I contacted O’Connor Chevrolet in Augusta Maine inquiring to purchase a new Chevy Avalanche. I was told by Steve Dumont after he talked to two general managers that since I had to drive so far to get there they would guarantee that they would beat any other offer by $500. After researching the vehicle I wanted, I found two at O’Connor’s: VIN 3GNTKGE7XDG376686 and VIN 3GNTKGE7XDG191571 making a firm offer in writing on Tuesday July 30th. After they ignored my offer I contacted Steve Barnes at Littleton NH Chevrolet. I made an agreement with Steve for either of the same two vehicles for the same price I offered O’Connor. Steve stated it would not be a problem obtaining the swap in time for the end of the month. When O’Connor learned I was purchasing it through Littleton they refused the swap. I was told by another local dealer, Foster Peverly at Cantin Chevrolet that since O’Connor was “working me” they refused the swap and if it was him he would “up the price to retail”. When I discovered this I contacted O’Connor stating I would be happy to buy either vehicle for the agreed upon price, even telling them I would not hold them to the $500 under guaranty they promised. They refused stating they would sell it for $1,743 over the agreed price. The owner of O’Connor, Randy Hutchins refuses to take or return my calls. Talk about holding hands in order to burn the consumer! One loyal ex-Chevrolet customer, Mike Gilford, NH More

We had an excellent salesman and we love the truck and the interest rate they gave us. Hopefully we do not need another truck for a long long time thanks denise longchamps the interest rate they gave us. Hopefully we do not need another truck for a long long time thanks denise longchamps More

Our experience was top notch for our new camaro order\purchase. Every person we worked with treated us with excellent quality service. We look forward to coming down to visit the open house of the order\purchase. Every person we worked with treated us with excellent quality service. We look forward to coming down to visit the open house of the new Chevy building and seeing our sales team again. Thank you More

Eva was great, from her first contact when I made an internet inquiry, to her working to find the truck I wanted when I finally decided to make the purchase. She listened carefully to what I wanted and internet inquiry, to her working to find the truck I wanted when I finally decided to make the purchase. She listened carefully to what I wanted and found the truck that I needed. She was responsive to my phone calls and was available at the dealership the two times we met. She was very knowledgeable about the truck and when there was a question she couldn't answer, she quickly found someone who had the answer. I found her to be professional, knowledgeable, and a pleasure to work with. I would definitely recommend others to talk with her. More

Our truck was totaled and we had a short time to replace it. Chad didn't waste our time, just found us the truck we wanted at a good price. it. Chad didn't waste our time, just found us the truck we wanted at a good price. More