O'Donnell Honda

Shopping for cars post-pandemic has really changed since the last time I purchased a new car in 2012. I knew inventories were low and expected months-long delay in delivery, paying above MSRP, or both. Fo the last time I purchased a new car in 2012. I knew inventories were low and expected months-long delay in delivery, paying above MSRP, or both. Fortunately, I had the luxury of time and I absolutely refused to pay above MSRP. Even better is that information and car shopping tools online have greatly improved. I was also able to narrow down my makes and models to 2 or 3 choices quickly through online research. Then it saved me additional hours of wasted time driving around and checking dealerships and hoping they had a demo model available to test drive. Once we made a decision on a Honda Civic, then it was shopping for the best price. The first and furthest place (1 ½ hours away) was asking $4,000 above MSRP and still had to wait months. The second place (1 hour away) gave me a runaround for an entire week before they gave me a quote that was $3,000 above MSRP but had the car in stock. Better but still undesirable. The third and closet place (20 minutes away) didn’t fool around – the price is MSRP plus taxes, tags/registration, and a nominal dealer fee. I should’ve started with them! They originally estimated 3 months for delivery, which was a conservative approach (under-promise and over-deliver is best). Ultimately, it took 2 months to deliver. This seems average for the current environment. Besides being absolutely reasonable, upfront, and honest with the price, they were also the best with communicative. I would almost always receive a response to a query within 3 minutes, which far exceeded my expectations. And he would always follow-up to ensure I had the answers I needed. He would provide status updates, such as when the order was officially accepted by the manufacturer, the VIN assigned, when it was scheduled to be built, when it was completed, estimated shipping and delivery of the vehicle, and working with me to prepare the paperwork the week before it arrived to ensure an efficient and fast processing when purchasing it the day of pick-up. He then installed my old tags onto the new car and walked me through the essential functions, highlighting the most common and new features that someone whose last vehicle was made 10 years ago might not be aware. I greatly appreciated the hands-on tutorials and guidance through the new technology and button layouts, as well as a walk around the car to ensure I knew where everything was located and how they operated, such as how to use the capless fuel tank and accessing the spare tire. The sales and finance staff were very proficient, professional, courteous, and friendly. Not once did I feel I was being taken advantage of or fooled into purchasing accessories or warranties I did not need. They certainly offered them, but there was absolutely no pressure or judgment. I wasn’t being nickled and dimed for every dollar they could squeeze out of me. In fact, they found an error in the original pricing sheet which included new tags, but since I was transferring my old ones they immediately caught and corrected it. This dealership, which I will absolutely recommend to my family, friends, neighbors, and co-workers is O’Donnell Honda in Ellicott City, MD. My sales representative is Alex Vinogradsky, who I also highly recommend. I was so impressed by their sales and support (they followed-up the day after to check in on how the car was and if I had any additional questions and never to hesitate with any future questions), that it will be my first place I go when purchasing another new vehicle. More

Since there was no haggling over the price, the sale was quick and easy. No pushing of extra warranties or corrosion protection undercoatings. quick and easy. No pushing of extra warranties or corrosion protection undercoatings. More

Shayne Wilson was great and booked Honda CRV-2023 Hybrid initially for me. Since it was getting late, I was allowed chose Honda Pilot. They offered a fair price and no pressure. Unlike other dealers they d initially for me. Since it was getting late, I was allowed chose Honda Pilot. They offered a fair price and no pressure. Unlike other dealers they did not try to take advantage of the car shortage. Best car buying experience. More

O'Donnell Honda Service department always delivers 1st class quality service. The Customer service is second to none when it comes to car care. I wouldn't have anyone else touch my vehicle. class quality service. The Customer service is second to none when it comes to car care. I wouldn't have anyone else touch my vehicle. More

My last two purchases have been from O'Donnell Honda. I plan to make it three! I especially appreciate the efficient & customer friendly service department. I plan to make it three! I especially appreciate the efficient & customer friendly service department. More

Mr. Baker was thorough and professional! Great man. Thank you for your help and I am very happy with my vehicle you for your help and I am very happy with my vehicle More

My car was totaled Xmas day. I needed to get a car fast. Shayne Wilson is 'da man'. He knows the cars, He was very communicative by email and text. This dealership is outstand I needed to get a car fast. Shayne Wilson is 'da man'. He knows the cars, He was very communicative by email and text. This dealership is outstanding. I've lived in Columbia since 1986. Both my wife and I buy Hondas. There's only ONE place and that's O'Donnell. I've bought numerous cars there. There service department is fantastic. All of their advisors are great. If they say you need brakes, then you need brakes. They may be a bit more expensive, but knowing I'm driving a safe car is worth the price. More

I have purchased over 10 new cars in my life and this was the best car purchase ever. I highly recommend O'Donnell Honda for the BEST price and a no Hassel purchase. the best car purchase ever. I highly recommend O'Donnell Honda for the BEST price and a no Hassel purchase. More

Stan Bailey was a fantastic sales rep to work with on my first car buying experience on my own. He kept me in the loop on the order as it went in to production and when it was in transit to the dearlership first car buying experience on my own. He kept me in the loop on the order as it went in to production and when it was in transit to the dearlership. He worked with me on a time that would work with my schedule for pick up. He spent a great deal of time going over all of the settings on the car when it arrived for pick up. I had questions a few days after driving the car and he responded immediately to my email and followed up with a phone call to make sure I was taken care of. Couldn't ask for a better salesman. More

Always a pleasure to deal with Steve Larkins in service. He helped me with the vehicle settings on my new CRV. Never makes you feel like it is a burden. He helped me with the vehicle settings on my new CRV. Never makes you feel like it is a burden. More