O'Donnell Honda

Over the phone, I confirmed with O'Donnell that the problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I b problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I brought the car in, the service advisor told me that I had to be prepared to pay for the repair, and that they might not fix the car under the warranty. When I complained politely, the service advisor told me to leave, that O'Donnell would not have anything more to do with me, and would not fix the car. More

The best Honda dealership in the area. I purchased my CrV in 2002 and was able to order the exact color, trim package that I wanted and was even able to track my vehicle's arrival from Japan via the inte CrV in 2002 and was able to order the exact color, trim package that I wanted and was even able to track my vehicle's arrival from Japan via the internet! Since my purchase I have not noticed any change in the high quality of customer service that I receive. They treat me as well as they did when I first walked in the showroom. I take friends along to my service appointment just so they can experience what a dealership should be. I am greeted at my car when I pull into the indoor service bay by a customer service rep with clipboard, they immediately right down my service needs, and offer me fresh coffee, donuts, fruit, and the morning paper. When my car is done it's back in the service bay where I left it and ready for me to drive. This dealership has earned the Honda Presidential Award and it is truly deserved. More

Experienced the "in your face" attack when I drove up by an over-aggressive salesman hanging out in the front door, immediately made me uncomfortable/put me on the defensive. I wanted another s drove up by an over-aggressive salesman hanging out in the front door, immediately made me uncomfortable/put me on the defensive. I wanted another salesperson. Their 2005 stock was very low and did not have what I wanted. David did try to work with us, but in the end, could not offer the car I wanted in the time I wanted. More

I’ve had my routine maintenance performed and the clutch replaced under warrantee on my 2001 S2000 at O’Donnell Honda. In every case the work was done as promised without any difficulty or surprises clutch replaced under warrantee on my 2001 S2000 at O’Donnell Honda. In every case the work was done as promised without any difficulty or surprises.<br><br>However I bought the car there any my $500 deposit I placed on the car prior to it's arrival at the dealership was left out of the contract by “mistake.” Fortunately, I noticed it.<br> More