It was all about the trade-in, the dealership can't sell them so they wholesale them, this is an issue because at best you are looking at 50 to 60% of its retail value. Please verify for yourself to see if they keep few if any trades, most are sent immediately to auctions, where other dealers are looking to purchase below value and resell. You are much better off at a dealership that keeps its trade-in s and resells the vehicles themselves. Another thing, when you are dealing with salesperson's that are seasoned they will ultimately take advantage of you. I purchased new in 2004, then traded it in 2012, they offered less than half the blue book value, I then went to Premier and received 85% of fair value, that was 4000.00 difference. It pays to shop...they don't want your business, happy selling new out the door only and then gouging on service end as Chrysler has to reimburse for warranty and recalls, that is not a sustainable business model.
Furthermore, they lack decent showroom, customer waiting area, available service, no loaners, and decency...it's like you're bothering them to be asking for help or service. Can't totally express my dissatisfaction as it would be a novel. I now buy from Kelly and Premier.
Sorry O'Hara but come on its the year 2018, businesses reflect their ownership and this one's abissmal.