O'Hara Motors - Service Center

Always great service from our neighborhood dealer. Great people personal attention My wife and I have bought three cars from them over many years and always a great experience people personal attention My wife and I have bought three cars from them over many years and always a great experience More

Worst service department ever !!!!! It’s been 3 weeks since I brought my 2019 compass in for service with problem not resolved and still have not got a call back and won’t take my calls don’t do anything since I brought my 2019 compass in for service with problem not resolved and still have not got a call back and won’t take my calls don’t do anything at this dealership it’s the worst I have ever dealt with all around no customer service no follow up my Thad trash in my truck that was not mine when it was picked up More

Personalized Service The huge advantage being a small dealership - everyone is helpful, professional and polite. Everyone deals with you honestly - with the end result tim The huge advantage being a small dealership - everyone is helpful, professional and polite. Everyone deals with you honestly - with the end result timely and positive. Great Service Department! More

Bad Reviews - Very surprised. I’m disappointed to read a few bad reviews about O’hara Motors. Had a good buying experience and extremely happy with the mechanics and service depart I’m disappointed to read a few bad reviews about O’hara Motors. Had a good buying experience and extremely happy with the mechanics and service department. Mike More

Being Bullied by a Service Tech My Jeep Wrangler had two recalls by Jeep. So I went to O'Hara Motors were my Car was purchased and was meet by Joe Antosca-Service Advisor. He infor My Jeep Wrangler had two recalls by Jeep. So I went to O'Hara Motors were my Car was purchased and was meet by Joe Antosca-Service Advisor. He informed me since my letter was not an "Official Jeep" letter that it was of little value and had no meaning. Then having me wait and belittling me to the other Service Tech and customers in the waiting area he decided to looked up my VIN number on his "official" computer and to his disbelief my information was correct. On the day of dropped off I asked about a loaner so I could conduct my day. Again Joe Antosca came out of the Service area to inform that they have no loaner program ? That I should review my insurance policy to see if I have short term car rentals in it and to call my insurance company for a loaner. I called my first client and asked if they would kindly pick me up since I was wrong about a loaner vehicle while my car is in their shop for recalls. After Joe heard me rearranging my schedule he then informed me that they do have a shuttle service locally if I needed to be dropped off somewhere in town ?? Really ?? Belittling and Berating your customers. My relationship with O'Hara Motors is over. This is how I was treated 3 years after my warranty expired and with 2 "official" recalls by Jeep, Inc. More

Drive right by O'Hara Motors...don't even think of stopping Careful when dealing with this run down Jeep dealership Just looking at the building, I should have thought twice about dealing with them. The issue a Careful when dealing with this run down Jeep dealership Just looking at the building, I should have thought twice about dealing with them. The issue apparently lies with the part time owner, a Mr. O'Hara. I say part time, because he never is there when trying to talk to him. As I will explain, I should never have gone into the place at all. My first bad experience was doing an upgrade to the radio. When they did it, the radio was destroyed. They explained it was caused by the Jeep's new software. It took over month to get a radio that worked. it's interesting that when you fill out a survey that Jeep sends you concerning service, it apparently goes back to the dealer with your name on it. Everything went well with the next oil change. In fact, I actually think the service manager, Ron, is a very nice guy. He goes out of his way to help. Then, came the really poor experience. How many have had a new oil filter installed that was claimed to be defective? I got home after an oil change to see oil pouring out of the bottom of the car on to our garage floor. Ron came to the house to check it out. He explained that the filter was defective (from Mopar). He saw that the oil had sprayed all over the engine while I drove home, and then the oil poured onto the garbage floor. He came back and personally cleaned the floor. Then, I had to drive the car back to the dealership the next day. I waited well over two hours while they did the oil change again, and attempted to clean out the oil from the splattered engine. "Attempted" is because that night it again was dripping on the garage floor. Ron came again to clean it up. I, again, spent over two hours returning to the dealership for them to try and clean the engine. He even gave me a free oil change for the future, because of the continued aggravation. He then told me my complaint was only with Chrysler Jeep and Mopar. I filed a complaint with Chrysler Jeep, because I had concerns that the spill might have caused a future problem with our painted garbage floor, and Ron said his dealership would not file an insurance claim, as it would raise its premium (must have been the owner's O'Hara telling him that). So, Jeep got involved. It was decided that the dealer should do a complete (including engine) detailing of the car, as I requested. They would not do anything about the floor, itself. Plus, when I bring it in, the dealer could do the upgrade of a Jeep recall of its gearshift issue. It was not was confirmed for a day, as I had asked for a loaner car this time (and this dealer doesn't normally have one). in the interim, the car 's brakes are making a strange noise. I am wondering it the sprayed oil has effected them, too? Maybe a complaint with the Attorney General of MA is in order? Or, perhaps a lawsuit? Here's the clincher! Today, I received a call from Ron stating that Mr. O'Hara refuses to honor the agreement at his dealership. He explained that my review with Chrysler Jeep ( even though Ron said it was complimentary to the dealership), caused his dealership to be rated a 3 by Chrysler Jeep. He wouldn't service me ever. he even said the free oil change offer was rescinded. So, I rate them a one star, because there is no zero stars. I guess I should never have started with dealership that looks like it it is run down and should be rebuilt. I have a call into Jeep Corp. again. Who knows what they will do? I can only give them a poor rating, and hope to stop others from thinking of dealing with poorly run dealership again. More