O'Neill's Chevrolet Inc

The service experience is always excellent every time I come in for service work. The work is always done right the first time. Very professional staff. come in for service work. The work is always done right the first time. Very professional staff. More

Car Biz Auto Body I do NOT recommend this auto body. I have worked with them multiple times usually through insurance. The one time I decide to pay out of pocket they c I do NOT recommend this auto body. I have worked with them multiple times usually through insurance. The one time I decide to pay out of pocket they charge me over $3K and took over 2 months to fix my car. They ordered the wrong part multiple times and left me driving with no turn signals for over 2 months! They never once offered a loaner or even apologized for their mistake. Once the body work was done and the correct wire was replaced I then found my locks on my passenger door no longer worked. I have since found a new Chevrolet dealer that cares about its clients. They found my wiring was not done properly which costed me an additional few hundred dollars. Car Biz does not take pride in their work clearly. Very Unhappy and will NEVER return. More

Makes car buying a pleasure Buying a car is an important experience. It has to meet your needs. Second only to a home, it is the second biggest purchase you will probably make. a Buying a car is an important experience. It has to meet your needs. Second only to a home, it is the second biggest purchase you will probably make. and budget. The people at O'Neill's made this very easy and pleasant. I started at their website to see what was available in my price range that fit my requirements., I called Charlie Melnick in sales and set up an appointment. Of the 2 cars I looked at, one clearly stood out and after test driving the car was sold. I liked that there was "no game playing". Straightforward, honest man, that's Charlie Melnick. When we picked up the car Lou, the finance man, went through all the finalized paperwork. No hidden ambiguous fees. He even had a wireless rearview camera installed at my husband's request. Charlie put the plates on, and took time to go over all the operating features and set up the OnStar before we left the lot. Very happy experience. More

Great experience buying my 2017 Chevy Silverado pickup. It was just a great experience at O'Neill's salesman Jim Porter was very helpful professional and courteous. I love my 2017 Chevy Silverado pickup. It was just a great experience at O'Neill's salesman Jim Porter was very helpful professional and courteous. I love my 2017 Chevy Silverado pickup. More

Don't expect them to care about you once they've sold you a Very disappointed that there is absolutely no follow through with this dealer. The sales experience was mediocre at best, the service experience has Very disappointed that there is absolutely no follow through with this dealer. The sales experience was mediocre at best, the service experience has been poor. More

Service call Called for service for oil change got right in a day later quick fast. Car was checked out they washed car looked new when I left Called for service for oil change got right in a day later quick fast. Car was checked out they washed car looked new when I left More

Easy, fast and friendly. The showroom was very clean and the staff was friendly. Pricing was perfect and the the process was fast. Branden showed me everything i needed to kno The showroom was very clean and the staff was friendly. Pricing was perfect and the the process was fast. Branden showed me everything i needed to know about the 16 Cruze. I would highly recommend going to see him for a fast and easy car buying experience. More

All the employees that we came in contact with while purchasing our new car were very friendly and helpful. We got a good deal without a lot of pressure. Would definitely recommend this dealership. purchasing our new car were very friendly and helpful. We got a good deal without a lot of pressure. Would definitely recommend this dealership. More

Joe K!! Joe K made this the easiest purchase I have made in many years! No games!! No time wasting!! He was kind, and answered all of may questions. When I ac Joe K made this the easiest purchase I have made in many years! No games!! No time wasting!! He was kind, and answered all of may questions. When I accidentally left something behind at the dealership, he offered to meet up with me after work so I did not have to take the 45 minute ride back to the store. Lou the finance manager was just as honest.....I will do business again with O'neil and Joe!!!! More

Poor Service In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan O’Neill’s in Avon, CT. I scheduled an appointment on September In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan O’Neill’s in Avon, CT. I scheduled an appointment on September 9, 2014 to have the air conditioning checked and to have a safety recall issue taken care of. I had four months left on the warranty. The air conditioning was making a whooshing noise and was not cooling well. I got a call from Ray Pelletier, the service manager, a while after I dropped off the car. He said that a mouse had built a nest inside the AC unit. He further stated that this would not be covered under warranty, that they would have to take the whole unit apart to get at it, and that it would cost well over $1000 to do this. They did not have time to do it that day. When I started to use the air conditioning this season, it again made a whooshing sound and did not cool well. I brought it to Gallagher Buick in New Britain. They found that I had a bad actuator, which would have been covered under the warranty. They found no evidence of a mouse nest in the system. This cost me $549.47. I complained to GMC, who contacted O'Neills. They first tried to say that I refused the diagnostic on it. This was ridiculous. I made the appointment specifically to have the problem fixed. Then they said they wouldn't cover it because the warranty had expired by the time I brought it to the other dealer. My error was in trusting the service manager when he told me it wouldn't be covered by the warranty. If I had not, I would have brought it to another dealer over the winter months. I had no reason to do so until the spring because I thought it would not be covered. I am extremely disappointed with Sullivan's customer service and would never use them again. More