O'Neill's Chevrolet Inc

My husband and I are new to Sullivan's O'Neill's Chevrolet Buick. Within just a couple minutes of entering the showroom we were greeted by Shawn Sullivan, asked a couple of questions and referred t Chevrolet Buick. Within just a couple minutes of entering the showroom we were greeted by Shawn Sullivan, asked a couple of questions and referred to Jim Porter to answer our questions and review inventory with us. I couldn't decide between a couple of vehicles. Jim was patient, provided the necessary information and followed through with our discussions. Our transaction was handled quickly and efficiently but at no time did we feel rushed. At pickup Jim reviewed the Traverse with us from front to back to make sure we didn't have any questions. We required a service appointment which Jim set up for us and followed up to make sure everything was taken care of to our satisfaction. We are very happy with our new purchase and plan to call on Jim again when our other business vehicles require replacement. More

This was one of the best car-buying experiences I have had largely due to the fact that the salesperson was knowledgeable, sincere and low-key in her approach. She impressed us by simply being herself. Th had largely due to the fact that the salesperson was knowledgeable, sincere and low-key in her approach. She impressed us by simply being herself. There was no trying to impress us; she let the product (a 2012 Chevy Malibu) speak for itself but was easily able to answer any questions we had about it and about other comparable vehicles. She also listened to what we actually said and what we only implied about what we were seeking in a new car. She then explored all the possible options in order to make sure that we got the car that was best for us. Finally, we also very much appreciated the straightforward manner in which the pricing was presented by the sales manager. We felt that it was clear what the actual cost of the car would be and what we would be given in trade. It was after that was all clear that any incentives/discounts were applied. The sales process was carried out in a timely manner. When we picked up the new car, all relevant employees were prepared for us and the details were handled very efficiently. More

Fred went above and beyond in finding the vehicle that I was looking for. He has also been very good to both of my son's when they purched trucks from him. In as many years as we've purchased new vehicles O was looking for. He has also been very good to both of my son's when they purched trucks from him. In as many years as we've purchased new vehicles O'Neills has been most pleasant experience. Hat's off to Fred and the rest of the team. More

From the first phone call til the day we drove off the lot in our new purchase, Jim was great! Answered all of our questions and came thru with all of our requests. He was a pleasure to work with and made lot in our new purchase, Jim was great! Answered all of our questions and came thru with all of our requests. He was a pleasure to work with and made purchasing a vehicle a simple and smooth transaction. Definitely recommend O'neill's Dealership and Jim to anyone buying a vehicle. More

Purchase a vehicle from O'Neill's and had the vehicle for only a week and a half, when I called to the Service Department to express things that needed attention. I was referred to Mr. Bryan Collin, who inst only a week and a half, when I called to the Service Department to express things that needed attention. I was referred to Mr. Bryan Collin, who instead of taking my claims as legitimate, began to fight and argue with me over the phone, basically telling me this could not be. I was perplexed by his attitude. Items wrong with the vehicle: 1. Creaking Noise coming from the Right Front 2. When raining, stream of water cascading across the view of the mirror 3. When Lowering the Windows - Driver's Side especially, will not clear debris on the Window 4. Windshield Glass Defective - When Sun hit glass certain way, could see a billion Defects in the glass that obscured the view of the road 5. Bracket under hood that was not painted and rusting. O’Neill had prepped the Vehicle before delivering it to me and missed this 6. The Mirror Driver's Side had an insulator that was out of place from factory causing issue 7. The molding around Driver's Side Door not fitted properly causing issue 8. Rubbing noise coming from Driver's Side Door while driving down the road 9. Rear Cover Plates Leak I took the vehicle to another GM Dealer who as with the attitude of O'Neill was equal to the repairs performed. Every time they did work, I would have to bring the vehicle back for them to either put parts of the vehicle back where they belonged or have them do the job over again. GM will not re-purchase the vehicle insisting that they can fix everything wrong with the vehicle. I got rid of a vehicle because I was having problems that were caused by a repair. Now I am beginning with this vehicle where I left off with the old vehicle. I am being told by Mr. Sullivan of O’Neill’s that he has refused service to my vehicle because he doesn't think he can please me. I sent a letter to the CT Motor Vehicle Department last week to make complaint about O’Neill’s and told Mr. Sullivan that this was what I was going to do because he has refused to send me a copy of the Work Order of the work they did perform. Yesterday, I got a call form Kevin Fitzpatrick, from the CT DMV that told me he had received my letter, but had gotten a call from Mr. O'Neill - stating that he did not normally take complaints out of order, but he took enough time to tell me if my vehicle was new he could not assist me with O'Neill. The curious thing, Mr. Sullivan had enough time to call CT DMV, but he has not the where for all to send me my requested information. Mind you this is a Brand New $55,000.00 2011 Avalanche. If I am to be believed, to have these many things wrong with a brand new vehicle I shouldn't be looking at repairs, they should be providing me with another vehicle. But they won't - GM won't. They have their GM Rep involved and I am talking with my attorney. More

These guys were friendly & honest about everything from the first phone conversation all the way to the car pickup. Car was priced fair and they still dropped $500 for me. At the day of pick up they h from the first phone conversation all the way to the car pickup. Car was priced fair and they still dropped $500 for me. At the day of pick up they had the car ready with a full tank of gas, all the paper work was done, i just had to sign in a couple places and drive away. I have been driving the car for a couple weeks now and everything seems to be working fine. Judging by this experience I’ll be sure to check what they have in stock the next time I’m buying a car. More

I've never been there before. I found a Truck That I really liked and I went there to check it out. Took it for Test Drive. After that we went in the office get price on it. They were Great with it. really liked and I went there to check it out. Took it for Test Drive. After that we went in the office get price on it. They were Great with it. Also the serivce was great too. I'll be back there for my next new truck. More

I had a really great experence buying my new 2011 chevy silverado 2500HD at this dealership. The salesman and finance people were all friendly, professional, and easy to get along with. I see myself purcha silverado 2500HD at this dealership. The salesman and finance people were all friendly, professional, and easy to get along with. I see myself purchasing my next vehicle at this dealership. Thank You O'neill's! More

I was able to purchase the vehicle I wanted at what I considered a fair price. Rich made It a very easy to choose the correct vehicle for my intended use. considered a fair price. Rich made It a very easy to choose the correct vehicle for my intended use. More

Fred was a pleasure to work with. I was able to meet the owner, Sean, who worked hard to locate my vehicle of choice. The staff was professional and courteous. owner, Sean, who worked hard to locate my vehicle of choice. The staff was professional and courteous. More