O'Steen Volvo Cars of Jacksonville

Service representatives provided excellent service, explaining what the service appointment covered, answering questions and provided professional and courteous service. explaining what the service appointment covered, answering questions and provided professional and courteous service. More

Service advisor, Bill, was very attentive and professional the entire time. He kept me informed of everything along the way. I also got to meet the technician, Kyle, who was performing the mainte professional the entire time. He kept me informed of everything along the way. I also got to meet the technician, Kyle, who was performing the maintenance on my vehicle and he was extremely thorough and courteous. I would be happy to work with them in the future and recommend them to all friends and family. More

I have leased several cars over the years here and have always been satisfied with sales and services. We are about to get another car there. always been satisfied with sales and services. We are about to get another car there. More

The salesman where very friendly and nice. Paul Chrisman made the process quick and easy. Paul Chrisman made the process quick and easy. More

Carlos my sales person and Frank the manger were GREAT to work with when purchasing my Navigator! Great people and great dealership!! Would definitely recommend them! work with when purchasing my Navigator! Great people and great dealership!! Would definitely recommend them! More

Bought a Jeep here Friday (March 4th 2022) and had it delivered to me the following day. It was agreed upon delivery that they would fix the TPS (tire pressure sensor) and replace the roof rack because b delivered to me the following day. It was agreed upon delivery that they would fix the TPS (tire pressure sensor) and replace the roof rack because both things were broken and was I told by Frank when they brought me the car Saturday it would all be fixed. Not only did they never fix those two issues but after 7 days of having the vehicle it now won’t start and is on the side of the road. I texted Frank asking for any kind of assistance and was just met with a simple sorry. I feel I have been 100% lied to and conned by this dealership and as a marine corps disabled vet I figured they would of tried to help me out a little more but it seems to me once they get their money they lose interest in you. Very disappointed and now still left without a vehicle to drive More

The entire experience of shopping for my next car was surprisingly pleasant. I met Mr Osteen, the sales mgr and salesman who spent time explaining the difference features on the both new and used Volvos. surprisingly pleasant. I met Mr Osteen, the sales mgr and salesman who spent time explaining the difference features on the both new and used Volvos. I could not have been more impressed. The balance between professionalism and being personable is difficult for most in this business. Not at O'steen... 5 Stars all around, from Mr O'Steen to Blake, the sales expert. No pressure just answered my questions. I give them my highest recommendation . More

We bought 2 used volvos from Osteen Volvo and took our cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or returned our calls till I called and complained about it. They finally sent me a long list of what they “thought “ it was wrong with it. How can they charge $180.00 to do a diagnostic check if they are going to give you a long list of what they “think” it’s wrong with it!! No real answer, very disappointed!! More

I bought my last Volvo at O'Steen and I"m disappointed by the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! Never got a call back. Went elsewhere. More

Do not buy a car here unless you are not getting it serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each wa serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each way to Gunther in Daytona. No one calls back and the general manager has not responded via email More