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O'Steen Volvo Cars of Jacksonville
Jacksonville, FL
295 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 295 reviews
June 04, 2026
The car itself was very nice. 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the good ended. I live in NC, so it was a remote purchase. I understand they may not do a ton of those, but all dealerships do some. Mailing of paperwork should be a thing of the past. I had to do quite a bit of that instead of just docu-signing. It really slowed down the process. They wanted me to finance through them and the process was slow and the rates did not come close to what I told them I had already and the seem to know they couldn't beat it, but took and extra 2 days anyway. The worse part was getting it shipped. They kept promising me it would be picked up the next day and then the NEXT day and then the NEXT day. I ended up arranging my own shipping because they just couldn't secure any shipping at all after like a week. My guy picked it up. They forgot to give him the 30 day-tag, so we couldn't even drive it the day it showed up. I put another cars plate on it for a couple days(very annoying). They ended up next-daying the temp tag. Then they registered the vehicle in NC, but had the plate sent to there office instead of my house. Not only that. When it got to there office, no one did anything with it. It just sat and sat and sat. We had no idea where the plate was. They sent us a 2nd 30 day tag because we hadn't go it and the first was about to expire. The entire time it was sitting in their corporate office. Only after I called my salesman(Hong) and asked him to check if DMV had sent it to them instead of us did someone realized their mistake and sent it to us overnight. So from deal to loan close was about week. Then shipping never happened, so I arranged my own and got it about 8-9 days after I had paid for it already. The paperwork and process was horrible after the buy. I understand I was out of state, but geez. Shouldnt take over 2 weeks. Hong stayed in touch, but whomever was over him definitely wasn't really helping. Ball was dropped in several places. More
by Antwain G
Verified Customer
June 03, 2026
The sales manager wrote a got for my cost on Friday. When I went to purchase the car he raised it by $1500. Secondly, The infotainment system fails every 20 minutes and has to reboot making navigatio When I went to purchase the car he raised it by $1500. Secondly, The infotainment system fails every 20 minutes and has to reboot making navigation so frustrating. The sales manager didn’t Talk to me on the phone when I called. He is mean spirited and now I am stuck with a faulty car. I will always tell others about your below par dealership. Dana More
by danalou
May 27, 2026
Overall I am happy with my purchase. Salma did not pressure me into finding the car for me. She is professional and genuinely wants people to find the right car for them. Salma did not pressure me into finding the car for me. She is professional and genuinely wants people to find the right car for them. More
by chrismarie.santiago
Employees Worked With
May 27, 2026
Super easy to work with and very knowledgeable and courteous. The entire purchasing process was smooth and quick courteous. The entire purchasing process was smooth and quick More
by mike@thedingos.net
May 20, 2026
As a past Volvo owner, your service is great and I appreciate your Valet Service too. Purchasing our new Volvo, your sales person, Salma Brooks was fantastic! She went above and beyond helping us appreciate your Valet Service too. Purchasing our new Volvo, your sales person, Salma Brooks was fantastic! She went above and beyond helping us with the paperwork, stopping at our home to get our title from the trade. She is available and helpful whenever I call for help or info. I hope she’s still there in 5-6 years for our next purchase! More
by droptopdad
Employees Worked With
May 07, 2026
I couldn’t have asked for a better experience. Selma and Ross were amazing and flawless. They made this experience easy. I truly appreciate their attentiveness and how they met my needs. For a min Selma and Ross were amazing and flawless. They made this experience easy. I truly appreciate their attentiveness and how they met my needs. For a minute I thought I wasn’t going to stick with Volvo, after having least eight previous Volvo’s,until my encounter with Ross and Selma. They were amazing and helpful. I love my new car and I am glad that I stuck with Volvo for another round. Thank you, Ross and Selma for being so amazing. More
by Mmrownd
May 02, 2026
O’Steen Volvo is fantastic. The customer service can’t be matched. I highly recommend them. The customer service can’t be matched. I highly recommend them. More
by marleighgulliford
May 02, 2026
Jason made the car buying purchase simple especially with the Costco Executive discount. Everything was negotiated up front and the paperwork signing process was quick and easy. the Costco Executive discount. Everything was negotiated up front and the paperwork signing process was quick and easy. More
by Devans
