Ocean Honda Santa Cruz - Service Center

Great service, very attentive Everyone in the service department that I have dealt with have been polite, friendly, attentive and interested in making the experience pleasant for t Everyone in the service department that I have dealt with have been polite, friendly, attentive and interested in making the experience pleasant for the customer. Just makes me glad I bought my new Honda at Ocean. More

Oil change/Tire Rotation Love the service team. The only thing that gets in the way of an excellent review is the wait time. With an appointment, and arriving 15 minutes early Love the service team. The only thing that gets in the way of an excellent review is the wait time. With an appointment, and arriving 15 minutes early to allow for check in time, I still had to wait 2-3/4 hours. This is a constant issue. More

Oil change Corey did a great job checking me in. Notified me that I had a nail in my tire, they repaired it. Had my car out within an hour (made online appointme Corey did a great job checking me in. Notified me that I had a nail in my tire, they repaired it. Had my car out within an hour (made online appointment). More

Efficient Service Dept My wife had an appt. and when we returned for the car I decided to see if I could get my car serviced as well. Took the car on the spot and it was rea My wife had an appt. and when we returned for the car I decided to see if I could get my car serviced as well. Took the car on the spot and it was ready the next morning as promised.Alexis is easy to work with, he puts you at ease with his demeanor and explains everything completed during the service review clearly and concisely. More

Friendly and supporting staff The customer service person listened to my vehicle service concerns and supported my decision to postpone some major work. He actually researched cost The customer service person listened to my vehicle service concerns and supported my decision to postpone some major work. He actually researched costs for some work. Larry More

service enough a smile great job done in a timely manner Would like to know why you do not have the Honda car care card at your dealership. thanks joanne great job done in a timely manner Would like to know why you do not have the Honda car care card at your dealership. thanks joanne More

Great service. Easy in and out! Service within an hour. They were very friendly and the service was done pretty quickly. They had a nice waiting area to sit in. Easy in and out! Service within an hour. They were very friendly and the service was done pretty quickly. They had a nice waiting area to sit in. More

Happy customer! The service at Ocean Honda is the best! Alsways accomodating with my schedule, the shuttle service is fantastic, and service techinician is thorough, The service at Ocean Honda is the best! Alsways accomodating with my schedule, the shuttle service is fantastic, and service techinician is thorough, explains everything perfectly. Ocean Honda has always serviced my 2014 Honda Pilot, I LOVE my car, and the sandwiches they provide are yummy also! More

choose your people that help carefully I finally found two Associates who actually understand good customer service! Jeremy in parts and Wayne in Service. Unfortunately it took me some ti I finally found two Associates who actually understand good customer service! Jeremy in parts and Wayne in Service. Unfortunately it took me some time to find these two gentlemen. I ordered new items for my Passport. Two issues, not the dealerships fault on the first. One of the items came in incomplete and had to be overnighted. The under dash lights did not work so I will have to go back to have them fioxed. More

Efficient, courteous Service appointments are easy to get and the service is thorough but completed rapidly and always finished within the time frame given. I wouldn't hav Service appointments are easy to get and the service is thorough but completed rapidly and always finished within the time frame given. I wouldn't have anything else but a Honda. More