Ocean Honda Santa Cruz - Service Center

Wayne Shorter is the Best Though I usually ask for Wayne, I've had experience with other service reps and all have given me fine service. A busy service center, but very effici Though I usually ask for Wayne, I've had experience with other service reps and all have given me fine service. A busy service center, but very efficient. More

exceeded my epectations I was taken care of when I arrived. Wayne was courteous and friendly. He filed out the service documentation. He also notified when the car was don I was taken care of when I arrived. Wayne was courteous and friendly. He filed out the service documentation. He also notified when the car was done and reviewed the results of the service. I always enjoy working with the service department. More

Excellent Our vehicle is out of warranty, however, Erick has provided the repairs our vehicle needed at no cost to us even though our vehicle is out of warranty Our vehicle is out of warranty, however, Erick has provided the repairs our vehicle needed at no cost to us even though our vehicle is out of warranty. Erick has a positive attitude, listens and care the customer is fully satisfied with the service. Thank you Erick. More

Great service This location is great. It’s clean and has courteous and knowledgable employees and offers quick services. Complimentary shuttle and lunch time sandwi This location is great. It’s clean and has courteous and knowledgable employees and offers quick services. Complimentary shuttle and lunch time sandwiches are great perks. More

great service rep i usually make my appoints with Emma but she is currently out on maternity leave so when i called late Thursday afternoon i was able to make my appoin i usually make my appoints with Emma but she is currently out on maternity leave so when i called late Thursday afternoon i was able to make my appoint with Noe. given circumstances on our end Noe went the extra mile in getting us in Friday a.m. and we were able to pick the car back up on Saturday night. i did mention we had difficult circumstances, right?! Emma is the best but Noe is right up there with her. More

Scheduled maintenance My representative, Wayne, was courteous, professional, thorough & prompt. This dealership is very customer-friendly. It is also a treat to get a sandw My representative, Wayne, was courteous, professional, thorough & prompt. This dealership is very customer-friendly. It is also a treat to get a sandwich, coffee, cookie while on the run! More

Service for my CRV Wonderful experience, quick service, helpful and friendly and polite. Service provided in a timely manner. My Service person Dustin is always ther Wonderful experience, quick service, helpful and friendly and polite. Service provided in a timely manner. My Service person Dustin is always there to provide any additional help if needed. HIghle recommended. More

Service on non dealer car I go to this dealer for service for one reason...because I've known the service advisor Dustin Mosley for years. He is honest, knowledgeable, and per I go to this dealer for service for one reason...because I've known the service advisor Dustin Mosley for years. He is honest, knowledgeable, and personable. He's taken care of many vehicles for us throughout the years. I like and trust Dustin so much that, even though I now have a Mustang and they're a Honda dealer,I call Dustin first to see if they can work on it based on the problem I have. In this case, he fixed the problem I had, found another potential larger problem and fixed that too. There's never any surprises. He charges what I was quoted and fixes the problem within the time frame he said it would take. We pay a little more going to the dealer but we feel it's worth it to work with someone we trust. More

HRV Regular servicing Good experience. Wayne complied with all my requests. The wait time was exactly what I was told. The dealership staff were very friendly. Very nice at Good experience. Wayne complied with all my requests. The wait time was exactly what I was told. The dealership staff were very friendly. Very nice atmosphere. More

Easy, professional, friendly. My service advisor, Dustin, is always the consummate professional: he knows his stuff, and he understands that my time matters. He's also one of the My service advisor, Dustin, is always the consummate professional: he knows his stuff, and he understands that my time matters. He's also one of the nicest people you'll ever meet! More