Ocean Honda Santa Cruz - Service Center

Warning Light On I had a surprise issue due to a warning light being on--the engine icon--a scary one. I just drove to Service and got service. It was resolved promp I had a surprise issue due to a warning light being on--the engine icon--a scary one. I just drove to Service and got service. It was resolved promptly. More

Excellent work ... Courteous service This was our first service experience since we purchased our Honda Crosstour. Could not have gone better or more smoothly. Thank you to the service This was our first service experience since we purchased our Honda Crosstour. Could not have gone better or more smoothly. Thank you to the service team and expert mechanics for getting our car in and out during this busy holiday season. More

Good Service, Fast, Accurate Did what I asked, found problems, kept me informed. Genuine parts and factory service/tools. Tried generic shop, messed up my brakes with cheap parts. Did what I asked, found problems, kept me informed. Genuine parts and factory service/tools. Tried generic shop, messed up my brakes with cheap parts. Back to dealer, no problems. Been using this place since 2008. Never had something they fixed come out wrong or break again. Did notice price hike and slight service pricing flexibility decline after some investment group brought it up. That is too bad. It used to be best price and best service. I can't quite put my finger on it, but I feel the service changed after the buy out. In the past, I felt like they would repair things and bill a fair standard hourly rate, now everything is feels like "replace the unit rather than fix the defect" and "charge the flat rate per menu item." Price has become an issue lately, but good work costs more, and with coupons they can be reasonable. Minor issue is that the dealership is super popular, so appointment is an absolute must. Even with appointment there can sometimes be a 10 min wait because the lines are so long. Be patient, your service representative might be with another person, while someone else's is not. This means someone in line behind you might get served before you. If this happens, don't act like a baby. As soon as they finish, the representative will move to the next in line very promptly. Appointments are spread out at 15 minute increments, but things can get thrown off by customers that come late or try to squeeze in early, or show up with no appointment at all. Oh well, I have never had to wait more than 15 minutes and the shuttle is great! More

car service Noe did a great job in taking care of what was needed for my care. I will definately be back for service in the future. Noe did a great job in taking care of what was needed for my care. I will definately be back for service in the future. More

Never had any problems And this time wasn't any different. I ended up getting pulled into a meeting on a PTO day, delaying my pickup of my car, and they were completely chil And this time wasn't any different. I ended up getting pulled into a meeting on a PTO day, delaying my pickup of my car, and they were completely chill about it. More

5000-Mile Service Checked in car for 5000-mile service appointment. Was promised car back in an hour, got it back in a little more than an hour. Pretty efficient. On Checked in car for 5000-mile service appointment. Was promised car back in an hour, got it back in a little more than an hour. Pretty efficient. Only inconvenience was check in line was long. More

Always excellent Have had my Honda service done at Ocean for 20 years. From making an appointment to picking up the car when finished, everything goes smoothly. And yo Have had my Honda service done at Ocean for 20 years. From making an appointment to picking up the car when finished, everything goes smoothly. And your people are the best! More

Great customer service Eric was super helpful. Happy with the customer service and the ease of getting a loaner car. Appreciative of the coupons provided on your website. Th Eric was super helpful. Happy with the customer service and the ease of getting a loaner car. Appreciative of the coupons provided on your website. Thank you! More

Service Great service, great customer service. Always take great care of my car. No complaints. Awesome, friendly service. 👍👍👍👍👍👍👍👍👍👍👍👍👍 Great th Great service, great customer service. Always take great care of my car. No complaints. Awesome, friendly service. 👍👍👍👍👍👍👍👍👍👍👍👍👍 Great that they offer free snacks, sandwiches, drinks and shuttle service. More

Good service, nice people, no rushing the customer. A gentleman met me with a welcoming smile and nice greeting. Wayne Sparks,my service advisor, took me to his desk and explained about the recall. Very A gentleman met me with a welcoming smile and nice greeting. Wayne Sparks,my service advisor, took me to his desk and explained about the recall. Very efficient and thorough. Answered all and any questions I had. Told me he would call when my car was ready. I felt that I was very important. He took the time to address my concerns and never made me feel like he was rushed. When I picked up my car he went over all of the items on the sheet and I felt good when I left. More