Ocean Honda Santa Cruz - Service Center

As Always, Amazing Service Long time customer with Ocean Honda & will remain so thanks to Dustin and Wayne in the service department. Two amazing guys who know their business - Long time customer with Ocean Honda & will remain so thanks to Dustin and Wayne in the service department. Two amazing guys who know their business -and- take care of their customers with the same efficiency and effectiveness. I'm always made to feel as if I'm a member of the family, Dustin does everything "spot on" and my car hums along another set of miles until a next servicing. This time I was there after a local power outage blew up the computers..what a mess at check in with all the delayed customers, to no fault of Ocean Honda. I was pleasantly surprised to meet new service team member Vince, who was checking us all in at lightning pace, knowing people were caught up in the snafu from PG&E. Vince was like "Mr Honda" greeting all customers, stepping lively and showing me (at least) that he was going to hustle as best possible to minimize the inconvenience. Vince is a great addition to the baseline service team of Dustin and Wayne, and helps keep things moving. It's why I specifically choose Ocean Honda and stay with Ocean Honda. The servicing after the car is purchased is crucial, I've found my experience with the service team to be consistently amazing and 5+ rated, and since 1988 to boot. I feel very fortunate to have Dustin and Wayne at their desks, it's a relief to not have to worry or fuss knowing these guys care AND make a daily difference to all of us in their quality work. More

Vehicle Service Good service and thorough explanation of vehicle inspection. Drop off is convenient. Service advisor called two times, once to suggest other maintenan Good service and thorough explanation of vehicle inspection. Drop off is convenient. Service advisor called two times, once to suggest other maintenance and again when the car was ready. More

Super Friendly Service I have my Honda serviced Ocean Honda. I wouldn't think of having it serviced anywhere else. Everyone I deal with are friendly and competent. I am seen I have my Honda serviced Ocean Honda. I wouldn't think of having it serviced anywhere else. Everyone I deal with are friendly and competent. I am seen at the time of my appointment and am kept informed about the progress of my service. More

Ocean Honda is Great! Ocean Honda has always provided me with the kind of support & service i need. Everyone has always been exceptionally helpful, professional, and eager Ocean Honda has always provided me with the kind of support & service i need. Everyone has always been exceptionally helpful, professional, and eager to please. More

Good service but too much review The following is part of what I already wrote in a request for feedback on how you are doing: "both the service advisor and the technician at the end The following is part of what I already wrote in a request for feedback on how you are doing: "both the service advisor and the technician at the end answered a few of my other questions and so I am more than satisfied. I do think your customer satisfaction is a bit of overkill. I filled out a brief form yesterday, I received two emails from you this morning, and I have a text message on my phone, and you indicated that I should expect a survey from Honda. Also, trying to make an appointment online doesn't seem to work very well." More

I always get the best service from Erik Mendoza. I couldn't be happier with the service I get from Erik Mendoza and the mechanics at Ocean Honda. I always recommend your dealership to friends. I couldn't be happier with the service I get from Erik Mendoza and the mechanics at Ocean Honda. I always recommend your dealership to friends. More

very good everyone was helpfull especially Stick! Erick was very helpfull when I arrived at the store and helped get the Car serviced including a new battery. The service was done in a timely manner. Erick was very helpfull when I arrived at the store and helped get the Car serviced including a new battery. The service was done in a timely manner. More

Expediant Service! I work from home and woke up to no power in the house. I thought why not have my car serviced and use the wifi there. Showed up with no appointment a I work from home and woke up to no power in the house. I thought why not have my car serviced and use the wifi there. Showed up with no appointment and was told it could be a couple of hours and I was ok with that since was just going to work from there anyway. Not an hour later my car was ready and the power was on a home and left without having a chance to explore the new 2018 accord that was sitting in front of me while I was working. Thanks Ocean Honda! More

Happy customer I have been bringing my car to Ocean Honda for service from the time I purchased it. Duston has been my advisor from the very beginning and has alway I have been bringing my car to Ocean Honda for service from the time I purchased it. Duston has been my advisor from the very beginning and has always been a great peson to work with. If he were not there I am not sure if I would go back, More

Quick turnaround I came in because I thought I needed to replace my airbags, but staff determined that was not necessary. I had two other minor services done, it was I came in because I thought I needed to replace my airbags, but staff determined that was not necessary. I had two other minor services done, it was a quick turnaround and friendly service. More