Ocean Honda Santa Cruz - Service Center

ALWAYS 1000% Customer Satisfaction And thanks to Dustin Mosley and the service team at Ocean Honda. Dustin leads the way, has been focused solely on the customer's satisfaction for YEA And thanks to Dustin Mosley and the service team at Ocean Honda. Dustin leads the way, has been focused solely on the customer's satisfaction for YEARS. I remain 100% loyal to Ocean Honda BECAUSE of Dustin and Wayne in the service department...they lead by example, I feel strongly that employees like Dustin and Wayne are what makes the entire business successful. Thank you for YEARS of outstanding service Dustin and Wayne. More

Peace of Mind Brought my HRV in to check my front end suspension. To me it felt less smooth of late and particularly on the passenger side. Took at test ride w/ the Brought my HRV in to check my front end suspension. To me it felt less smooth of late and particularly on the passenger side. Took at test ride w/ the tech to try to duplicate what I was trying to communicate, but couldn’t. So they put it on the hoist and did an inspection and tested torque, but again found nothing dangerous. The tech, my advisor and one of the sales staff who while I waited and went into the showroom to look at current models were very pleasant to interact with. And I was out of there in no time. More

Great Service I was treat with great courtesy. My car was ready when they said it would be. Each person was very helpful. I will continue to take my car there fo I was treat with great courtesy. My car was ready when they said it would be. Each person was very helpful. I will continue to take my car there for service More

Amazing customer service I came in for a standard service and I was in and out in one hour. Wonderful customer service and my car runs like a dream. Thank you Honda I came in for a standard service and I was in and out in one hour. Wonderful customer service and my car runs like a dream. Thank you Honda More

Excellent Service Visit Service visit primarily due to recall. Advisor came before scheduled appointment and explained recall procedure and recommended normal maintenance. Service visit primarily due to recall. Advisor came before scheduled appointment and explained recall procedure and recommended normal maintenance. Work done on time and at expected;cost. Excellent experience. More

Experience during CR-V PM service Initiated by a phone call to establish a PM appointment via Dustin Mosley, plus itemizing corrections needed or looked into. During appointment, Dust Initiated by a phone call to establish a PM appointment via Dustin Mosley, plus itemizing corrections needed or looked into. During appointment, Dustin confirmed all scheduled work and addressed anomalies with me. After a 2-1/2 hour wait, the CR-V was running like a champ, and all work was reviewed with me by Dustin. Dustin has been a great representative of this Honda dealership due to his attention to the customer's needs, addressing all points of service and particular requests from the customer. We're very satisfied with the work provided by this dealership, and the personnel working here. As a personal contact, you cannot do better than working with Dustin Mosley. More

Great customer service Provided the best service that was needed on my car. Sales man was very helpful and my car was done in a right amount of time Provided the best service that was needed on my car. Sales man was very helpful and my car was done in a right amount of time More

Alexis Ortiz is the reason for this review In a time when customer service seems to be declining, Alexis Ortiz goes far beyond courtesy and kindness. I have dealt with other service advisors, b In a time when customer service seems to be declining, Alexis Ortiz goes far beyond courtesy and kindness. I have dealt with other service advisors, but keep coming back because of him. More

Great service Dustin our service advisor is always efficient, professional and attentive. And the shuttle drivers are very kind as well. That is why we’ve kept co Dustin our service advisor is always efficient, professional and attentive. And the shuttle drivers are very kind as well. That is why we’ve kept coming back to Ocean Honda since 2008. More

Excellent service Like always, everyone was extremely helpful and nice. I didn’t have an appointment but I was able to have my car serviced and it was done in a timely Like always, everyone was extremely helpful and nice. I didn’t have an appointment but I was able to have my car serviced and it was done in a timely manner. More