Ocean Honda of Hanover

my name is ken ocean honda is probably the worst dealership i have ever dealt with !! service department is so full of crap a guy named kevin is s joke lies to your face !! then hides behind all the dealership i have ever dealt with !! service department is so full of crap a guy named kevin is s joke lies to your face !! then hides behind all the other people that work there doesn't take your calls !! i called tuesday asked to talk to general managers a guy took my call after a 25 minute conversation. !! he said he was sorry about everything i was going through !! said he would do some investigating and call me back same day !! i never heart from the guy !! not surprised this place is awful honestly completely disgusting customer service More

bridget is a very dishonest employee. lied about a car being there, was sold prior to her saying we could come look at it. Drove over an hour to see the car after she confirmed with us it lied about a car being there, was sold prior to her saying we could come look at it. Drove over an hour to see the car after she confirmed with us it was still there. sold us another car that has had nothing but problems since getting it. More

I can’t say enough good things about Lou DeFranco. He went above and beyond in every possible way to make sure I was taken care of. He was patient, attentive, and genuinely kind—not just doing his job He went above and beyond in every possible way to make sure I was taken care of. He was patient, attentive, and genuinely kind—not just doing his job, but truly caring about my experience and making sure everything was handled smoothly and correctly. It’s rare these days to find someone who treats customers with that level of respect and effort, but Lou absolutely does. He made what could have been a stressful situation feel easy and reassuring. His professionalism, knowledge, and kindness stood out at every step. Because of him, I wouldn’t even consider going anywhere else. Lou sets the standard for what customer service should be. Five stars doesn’t feel like enough—he deserves more. More

I purchased a vehicle from this dealership but I couldn’t take it home that day as it needed to have some parts replaced. Upon completion, the car was delivered to my home which was 3 1/2 hours away. I w take it home that day as it needed to have some parts replaced. Upon completion, the car was delivered to my home which was 3 1/2 hours away. I was quite surprised that the dealer had added $1,895 to the advertised price of the vehicle for CarDoc Connect and paint sealer. Their online advertisement stated that these items were added to the vehicle but nowhere did it say that the customer was responsible for the added cost for them. I was expecting to be able to negotiate a price somewhat lower than their advertised price and not something starting $1,895 higher. I think that the customer should have the option of paying for any additional items that weren’t originally on the car just like you would when buying a new car and selecting the options that you like. More

The dealership made the process efficient and pleasant. All my questions and concerns were answered and will definitely return. All my questions and concerns were answered and will definitely return. More

Matt was very professional and very efficient very knowledgeable and answered all my questions. Made me feel comfortable and worked with me to meet my needs knowledgeable and answered all my questions. Made me feel comfortable and worked with me to meet my needs More

Great dealership however lazy lube techs upon purchasing the vehicle it still had oil residue on the engine needed to be cleaned with a degreaser and I mentioned that it had very very low coolant below the the vehicle it still had oil residue on the engine needed to be cleaned with a degreaser and I mentioned that it had very very low coolant below the minimum line I asked for them to fill it before I picked it up it was not filled and neither was washer fluid these are minor things I fixed myself but still More

Great dealership and extremely nice staff. Wonderful experience! It was a very easy and quick process & I would advise anyone looking for a car to stop in and visit Ocean Honda. They are the Wonderful experience! It was a very easy and quick process & I would advise anyone looking for a car to stop in and visit Ocean Honda. They are the best!!! More

The team was friendly, helpful, knowledgeable, experienced. I would recommend them to others. The dealership is conveniently located. experienced. I would recommend them to others. The dealership is conveniently located. More

I found my salesperson Manny to be very helpful and I never felt pressure which I feel is very rare. The atmosphere was relaxed and friendly. Anyone I spoke to was very helpful and courteous. never felt pressure which I feel is very rare. The atmosphere was relaxed and friendly. Anyone I spoke to was very helpful and courteous. More