Ocean Honda of Weymouth - Service Center

I have Honda accord, I am new for car maintenance related work. On Saturday (July 21, 2007) morning, I left my car inside service room at Weymouth Honda for servicing. I discussed with CARL BELLU (Service work. On Saturday (July 21, 2007) morning, I left my car inside service room at Weymouth Honda for servicing. I discussed with CARL BELLU (Service Advisor). He is rude, he just talk money nothing else. They did work well but when I come back to pick up car on Monday(evening), there was big dent on above front passenger wheel, deep scratch on cylinder of same wheel and light scratches on right side doors. I informed to CARL BELLU and one more manager but they said dent was already there. I asked them that if dent was there then you must have documented it and you must have video surveillance. They said they don’t have both and they remember that dent was already. I don’t know who has done this. If they don’t then somebody hit & run in parking itself. But in that case again they are responsible because my car was in their custody. They also said that you can lodge complaint to anybody if you want. Then I called up to Honda Company itself on 800-999-1009. They noted down my complaint carefully, I got my case number: N012007072500318 and then BRUCE had talk with these Weymouth people again but still result was nil. I don’t have time to lodge complaint to small claim courts. I am new that’s why I went to authorized dealer so that I can rely on him blindly. And authorized dealer behave like this with customers???. I am very very upset that they didn’t accept their fault. Now I have started to take service of unauthorized auto repair shop and those are more reliable because they get work by good service not by company name. I request you guys please get documented your car condition before leaving for servicing. Before taking my car, I have taken photographs it in parking. If anybody don’t believe and have objection, he can contact me. My details are Name: Vikram Gehlot Email: vgehlot@hotmail.com More

I never encountered unfriendly atmosphere as Weymouth Honda. They are rude, unfriendly and just plain ignorant. My Honda died on me en route from the Cape. The closest Honda Dealership was them. Thei Honda. They are rude, unfriendly and just plain ignorant. My Honda died on me en route from the Cape. The closest Honda Dealership was them. Their conduct is poor. They don't allow you to speak w/managers. All answers give nis "I don't know." They don't give any direct answer or approximate time it would take to repair. Again, everything is "i don't know!" Their tone of voice is very sarcastic. Even customer service reps are unfriendly. All of them need to be trained for customer curosity. Please whatever you do don't go to them, unless it's absolute must. In my case it was. I would NEVER refer them to anyone!!!! More