Ocean Honda of Ventura

Very good customer service! Isiah communicated well and helpful with ride home. Survey is off, Isiah is not list and wrong Dept defaulted. I can't change it to service. Isiah communicated well and helpful with ride home. Survey is off, Isiah is not list and wrong Dept defaulted. I can't change it to service. More

Cesar provided the best customer service and took the time to explain what was done and how my car works. time to explain what was done and how my car works. More

At first I was happy that I got a discount on my oil change and that it was completed quickly. However, two days after my oil change I took my car some place else to get a free tire rotation. They did a change and that it was completed quickly. However, two days after my oil change I took my car some place else to get a free tire rotation. They did a safety inspection on my whole vehicle and found some issues. I was told by Honda that everything was good and that they even topped off my fluids. Come to find out at this service station that my windshield wiper fluid was low, coolant was low, and that my oil was not even filled all the way. On top of that, they also found that my rear break pads needed replacing and that my shocks and struts needed replacing because they were leaking. The advisor even showed me the rear break pads and compared them to the front ones (which were good) so I could see that they needed to be replaced. He was surprised Honda didn’t mention anything. I used to love going to Honda for service, but I feel like the service has been declining drastically over the years. How can you miss issues like that and tell me everything is good with my car? It is definitely making me rethink taking it back there. More

My service advisor Isiah did a great job at working with me to get my vehicle repaired and back on the road. me to get my vehicle repaired and back on the road. More

Great customer service. Completed my repairs quickly and it was completed by the time promised. Completed my repairs quickly and it was completed by the time promised. More

The service I received was exceptional. Katie Santana was fantastic throughout the entire experience. She was extremely knowledgeable and took the time to explain specific details about my Katie Santana was fantastic throughout the entire experience. She was extremely knowledgeable and took the time to explain specific details about my car's coverage that I was previously unaware of. She also ensured that all required maintenance items were properly serviced on my vehicle. What impressed me most was her attention to detail. During the check-in process, Katie identified an issue with my seat that I had not even noticed. She proactively followed up with me, researched the warranty coverage, confirmed that the repair would be covered, and helped schedule the necessary service. She even ordered the parts and arranged my upcoming appointment. This is exactly the type of customer service that keeps me coming back. Katie demonstrated outstanding attention to detail without any of the high-pressure sales tactics often associated with additional services. She genuinely focused on taking care of my vehicle and ensuring I had a great experience. I will definitely be asking for Katie the next time I come in. Thank you for the exceptional service! More

Great service and excellent communication Great service great experience and I enjoy working with Rafael great experience and I enjoy working with Rafael More

Isaiah was very friendly and helpful. I didn't have an appt but he still helped and made it quick since I was waiting for the tire repair. I didn't have an appt but he still helped and made it quick since I was waiting for the tire repair. More

The service was on time and fast. The people involved were all courteous. It was a pleasant experience. The people involved were all courteous. It was a pleasant experience. More

Unsatisfactory resolution on a seemingly recurring issue. Six year-old vehicle with over $10,000 in repair work! Lemon. Six year-old vehicle with over $10,000 in repair work! Lemon. More