Ocean Honda of Whittier - Service Center

did good job from customer service rep. and all staff there. I love to go back this dealer for car service. Please keep up a good work. Thank you. and all staff there. I love to go back this dealer for car service. Please keep up a good work. Thank you. More

I received excellent customer service from Jaylene and Alex, who were very helpful throughout the entire process Alex, who were very helpful throughout the entire process More

The paperwork and labor on the car was efficient and correct. I had no problems. correct. I had no problems. More

Service was fast and easy to drop off and pick up my car. Thank you! Thank you! More

Service is great! I live in Fresno but I get my car serviced with you every time I’m down south. Great job compared to the service I get in Fresno. I live in Fresno but I get my car serviced with you every time I’m down south. Great job compared to the service I get in Fresno. More

I feel they’re a good dealership, but sometimes they’re not completely thorough. I can go into further explanation if I need? not completely thorough. I can go into further explanation if I need? More

They did a great job fixing my car now it cold . . will be back again . will be back again More

Always courteous and incredibly efficient as a team. They make everything as easy as possible They make everything as easy as possible More

They are unreliable and don’t consider that the customer’s time is valuable. I am very disappointed with them. I bought my vehicle from them but will not be going back. customer’s time is valuable. I am very disappointed with them. I bought my vehicle from them but will not be going back. More

I was more than a little disappointed after having wasted my day because of this dealership's service department and having come quite a distance and having to arrange a ride out of there wasn't easy when I my day because of this dealership's service department and having come quite a distance and having to arrange a ride out of there wasn't easy when I was told it would take half a day at least (then later told they don't even carry parts and that I would need to leave it there even longer for days?) NOT OK. There was very poor communication with me and it was left up to me to call and check up on my vehicle over and over after many hours even after I called, I was told I would get a call back that didn't come until I started getting frustrated with this place. I was given a serious run around and I was told by someone else that this place is shady. I don't think I will ever go back there again as it was quite a trip and a headache. Long story short I was told my extended warranty would cover the air conditioning unit that was malfunctioning prior and then after I left my car there. I was told a different story. The old bait-and-switch. It sucked but I learned my lesson. I'm really disappointed but I will never go to another Honda service center after this. I don't even want a Honda anymore as parts start failing and they say they aren't covered. Never again. I had to really sit and think before writing this review as I wanted to be nice because the person who helped me was very friendly but the communication errors really were very bad and I can't put faith or trust in a business that operates this way. I need full transparency and not a bundle of what felt like lies or a lack of communication. More