Ocean Mazda Roswell

Excellent Customer Focus I have received great service since the day I bought my 2015 Mazda 6 Sport (manual transmission) for any maintenance services. The Service Team is ve I have received great service since the day I bought my 2015 Mazda 6 Sport (manual transmission) for any maintenance services. The Service Team is very kind and helpful. They provide great customer focus and they do excellent work. More

Speedy service Battery in the key fob died, so couldn't start the car. Called and Patricia was very helpful and walked us through the process. Brought the car in o Battery in the key fob died, so couldn't start the car. Called and Patricia was very helpful and walked us through the process. Brought the car in on a busy Saturday due to a recall notice and emissions testing. Also needed an oil change. The car was finished much quicker than expected! Then on Monday, got a call that I would be getting a refund because the bill wasn't correct. That was a pleasant surprise! More

A very Positive Experience Went with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our salesperson, Deray Kelley, he wa Went with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our salesperson, Deray Kelley, he was very accommodating and answered all of our questions, and offered information. His sales method was low pressure. The used vehicle we purchased was very nice and we have been very happy with it. I highly recommend this dealership if you are searching for a new or used vehic More

Great experience Drove a hour to get here but it was well worth it. Was not pressured was given a great deal. Would recommend to anyone who is looking for a great deal Drove a hour to get here but it was well worth it. Was not pressured was given a great deal. Would recommend to anyone who is looking for a great deal to shop here for there next vehicle. More

Overall Positive Before describing our overall experience at Mazda of Roswell, I want to say our salesperson Navan Smith was great and made us glad we made our purchas Before describing our overall experience at Mazda of Roswell, I want to say our salesperson Navan Smith was great and made us glad we made our purchase there. I am admittedly a difficult customer to deal with since I come to car dealerships assuming there will be a lack of transparency. I think there is some of this going on in all dealerships due to the tradition of letting uninformed people pay more than those who are better informed. With customers like my wife and I, this is unnecessary. We want the salesperson and dealership to make a fair profit; just tell us what you paid for the car and we will make sure you do. Overall our experience was positive at Mazda of Roswell. Just once, a number on the negotiation sheet came back different than what was verbally discussed moments before, but this could have been an honest mistake. This followed a full disclosure of what the dealership paid for the car, which followed our estimate of the amount the dealership paid. Our estimate was about $400 lower than what was actually paid as shown on the invoice, so the disclosure was intended to get us to be open to a somewhat higher price. It worked, and we were happy to move toward a more fair purchase amount. We even offered more than the invoice amount prior to revealing we wanted to trade in a BMW si323. We withdrew this bonus offer of $400 when the trade-in amount offered to us was far below expectation. We had our great salesman Navan in mind when we added the $400. Our experience began with a pleasant exchange with Aaron Gillison by phone, and ended with him generously setting up our cell phones in the car and explaining lots of things about the car. Our salesperson, Navan Smith, was also very helpful throughout the buying process and spent lots of time with us. In fact, he may be the most pleasant and honest car salesperson we have encountered. Credit goes to the company for hiring him. We actually negotiated a price with the floor sales manager, Will Gardner. When the incorrect number on the negotiation sheet was called to his attention, he willingly replaced it with the agreed-to invoice price, plus $200, and held to a surprisingly low trade-in offer of just $500 for our 2000 BMW si323. We left feeling ok about the deal we made. We did not want to have to sell the BMW ourselves, and we were willing to lose money on it to avoid the hassle. Maybe they did us a favor by taking it at all. We liked everyone with whom we worked including the floor sales manager who tried his best to make a profit for the dealership and Navan. My advice to others is to go because you can get a fair deal, but do your homework and be alert if you want the final agreed-to price to be fair to both sides. Also, ask for Navan Smith. More

Service Department The service department provides excellent service to their customers. I drive from Peachtree City to Roswell for service because of the level of serv The service department provides excellent service to their customers. I drive from Peachtree City to Roswell for service because of the level of service I receive. Keep up the good work. More