Ocean Mazda Roswell

The worst thing a dealer has ever done to me Was in the day prior for the vehicle I drove 5 hrs to see . The next morning I was pre approved first thing , on the phone 3 way with the bank and was Was in the day prior for the vehicle I drove 5 hrs to see . The next morning I was pre approved first thing , on the phone 3 way with the bank and was the car is mine. I then called one last time before leaving out thank god I did before driving hours I had. 3 pm appointment and had hours to drive which they knew but was answer by the words the car has been sold and hung up on. Even the bank said that was the worst customer service. I am a military servicemen and serve this country currently and can't believe what's happening to this country in which we fight for, please seek another dealership for this could happen to you. More

Great place, great people I had a great experience at Mazda of Roswell. My boyfriend who was recently paralyzed was looking for used cars and ended up getting in over his head I had a great experience at Mazda of Roswell. My boyfriend who was recently paralyzed was looking for used cars and ended up getting in over his head and offering to buy a car off of impulse (which was not a mazda). Our sales man (Nate) was amazing and we were convinced we were doing the right thing. After sleeping on it, he realized he wasn't ready for a car like that and instantly starting to regret signing for it. We went back in the next morning ready to beg...not only did they allow us to change our mind, they gave us our deposit back for the car. Knowing that they don't ever do stuff like this, we know how much they really looked after us, from beginning to end. When we are ready to seriously look for a car, Mazda of Roswell will definitely be the first stop we make. Truly great, stand up people! More

Great experience for first-time buyer Mazda of Roswell was recommended to me by a friend, and because of the great experience I had, I have already recommended it to others. What I really Mazda of Roswell was recommended to me by a friend, and because of the great experience I had, I have already recommended it to others. What I really appreciated about Mazda of Roswell was the fact that they didn't try to manipulate or push me. As a first-time buyer, I was wary of the stereotypical car salesman approach but was pleasantly surprised by how different Mazda of Roswell was. Working with Jackie Jabbary was a pleasure. She was very considerate and seemed to really want to make sure that all my needs were met. She was patient and didn't try to pressure me, which I really appreciated. Also, she was great about answering all of my questions and walking me through the entire process. My only suggestion for improvement is making the internet pricing on the mobile site more clear. When I first viewed my car on Mazda of Roswell's mobile site, it listed the internet price which was significantly lower than the MSRP. However, when I arrived at the dealership, they said that the internet price was only valid if you qualified for certain rebates--a detail that wasn't explained on the mobile site. Going back to the mobile site, I saw that a different page (once you clicked through) mentioned that the internet price was "as low as" what was listed. Because the "as low as" part wasn't mentioned on the initial page, I felt that it was misleading. Overall, I highly recommend Mazda of Roswell and was very pleased with my experience! More

Deception Purposely withheld that the vehicle had an active internet ad price of 23,500.00. I paid 25,623.92 even though I had asked about any deals or incent Purposely withheld that the vehicle had an active internet ad price of 23,500.00. I paid 25,623.92 even though I had asked about any deals or incentives before we sat down. Extremely un-ethical. Yesterday I received an email from Ed Burgess. At the time I had no idea who he was. I'm still not positively sure who he is. His e-mail sounded like it was from the night watchman. More

Refreshing, Kind, Honest, Quick This was my second visit to Roswell Mazda Service. On both occasions, I was greeted with a smile and professionalism and amazing service! Everything w This was my second visit to Roswell Mazda Service. On both occasions, I was greeted with a smile and professionalism and amazing service! Everything was explained to me up front... and there were no surprises. Brandon and Jonathon went out of their way to make me feel at ease about what my car needed, why, how much it would cost and how long it would take. Then they went beyond the call of duty and shared some great service numbers for roadside assistance and bluetooth assistance since this is a brand new car for me. I don't remember the mechanics name, but he even talked to me and explained the process and what the best route for me to take in servicing my car. I just felt that they genuinely cared for me, my car and my satisfaction. Refreshing! Even though they are not the closest dealer to me.... they have me for life! Sincerely, Ann Williams More

Very Pleased All Around My wife&I had searched several weeks on a new car finally settling on a 14 Camry SE Sport. We live in Tallahassee,Fl but went with a dealer in Atl due My wife&I had searched several weeks on a new car finally settling on a 14 Camry SE Sport. We live in Tallahassee,Fl but went with a dealer in Atl due to pricing so I booked a one way flight a week out to pick up the car. I had some time to search for a option I might have missed so I looked at the 14 Mazda 6 Touring w/t the options and color desired and found it at Mazda of Roswell. I contacted the dealership and Aaron Gillison Jr called me to discuss my options immediately after I sent in the internet sales inquiry. I went over the deal w/t the Camry and he immediately started praising the attributes of the 6 Touring vs the Camry from top to bottom. I was very impressed w/t his knowledge as well as his belief in the Mazda brand. I told him price was also a factor and in true Aaron form he again broke down the features I was getting for the money besting the Camry in every area. I was now leaning heavily toward the 6 and gave him a final payment I would do and guess what in again true Aaron form he went to his upper mgmt. and got to the payment. I flew in yesterday late afternoon and was picked up by Keith Thomas the Sales Mgr as I found out Aaron was off for the evening but he set up the pickup w/t Keith and made sure through text msg that I was picked up and made it in safely. I was also impressed w/t Keith as he took very good care of me making sure all questions were answered and that I was satisfied w/t the 6 after a brief test drive. I signed paperwork and off I went in my BEAUTIFUL 14 Mazda 6 Touring in Liquid Silver the perfect color for this car. I text Aaron on my way home last night to thank him for all he had done he was very kind and we had a nice text correspondence on my way out of Atl late last night. He text me this morning to make sure I got home safely which meant more than he will ever know. I have dealt with many sales reps over the past 25 yrs of buying cars and Aaron is without a doubt in the top three as I don't put them in order in that top tier. I will be sending him friends and family on their car needs as I know he will treat them as he treated me like family. I would highly encourage you to let Aaron work on your behalf on any vehicle needs you might have as I will give him the first crack at our future automobile needs going forward. More

One of the many sales people I dealt with in hunting for my new Mazda 6 was thru Aaron Gillison, Jr,. This guy is the best car salesman I have ever known. From the moment i was car shopping online and co my new Mazda 6 was thru Aaron Gillison, Jr,. This guy is the best car salesman I have ever known. From the moment i was car shopping online and communicated with Aaron, every single email I sent to him was responded back to in a quick and professional manner. He was not only helpful in answering all the questions I asked him, but did so kindly and thoroughly. Even though I probably deserved for him to tell me to go elsewhere, he treated me with the highest regard and professionalism unmatched by any other sales person I've ever come across. He showed a sincere genuine interest in getting me the best possible Internet deal and never did try forcing me to call him. So many other sales people I was dealing with online tried hard to get me to call and did not want to waste there time with me via email. Many did not respond to my requests or took forever to get back with me. Not so with Aaron. He patiently stayed with me the whole way responding to all my many emails back and forth. If you want someone that wants the best for you in the purchase of your Mazda and will strive to do all he can to make it happen, please give Aaron a call and then ask to deal only with him from start to finish. Just look at all the other reviews for Aaron and you won't be disappointed! I've bought many new cars in my lifetime and dealing with Mr. Gillison was truly the best experience I've ever had in the purchase of a new car. Thank you Aaron! More

As a woman, you have to look out for those who attempt to take advantage of you by over charging and/or performing/not performing services. That is not my experience with Mazda of Roswell. Although I did n take advantage of you by over charging and/or performing/not performing services. That is not my experience with Mazda of Roswell. Although I did not purchase my CX7 from them in 2006, I have always brought it to them with few exceptions. I have the utmost confidence in their service and character. They've taken good care of me and my CX7 for a number of years now. I look forward to continuing my service relationship with them for my new CX9 (but I don't expect to see them very much). Mazda puts out a great product. Mazda of Roswell is staffed with great people. I highly recommend their service department. More