Ocean Mazda Roswell

Excellent service I received excellent service and great car. Deray Kelley really was patient and showed me that he is not just looking for a deal. He was professional I received excellent service and great car. Deray Kelley really was patient and showed me that he is not just looking for a deal. He was professional and made the process extremely smooth. More

Excellent, no hassle experience. All people involved in the purchase of my vehicle literally bent over backwards to make sure I got the absolute best deal, given my circumstances. I c All people involved in the purchase of my vehicle literally bent over backwards to make sure I got the absolute best deal, given my circumstances. I came in with a prepproved auto loan offer already and they had no qualms matching then slightly beating the offer I had received. I was not able to qualify for the Mazda financing discount, so they dropped the price of the car without me even having to ask, or haggle. All savings totalled close to 3000$ off the sticker price. More

Great experience This is the second time we have used Mazda of Roswell and Aaron, once again a wonderful experience! I highly recommend this dealiership to anyone wh This is the second time we have used Mazda of Roswell and Aaron, once again a wonderful experience! I highly recommend this dealiership to anyone who is looking for a Mazda. More

Excellent The staff was very professional sales and F&I. Everything was great (price, financing, service, people).. I'll be back again for sure. Thank you =) The staff was very professional sales and F&I. Everything was great (price, financing, service, people).. I'll be back again for sure. Thank you =) More

Will never buy a car here again I contacted Mazda of Roswell to see if they would match a price quote I had received from Hennessy Mazda after visiting the U.S. News Best Price Progr I contacted Mazda of Roswell to see if they would match a price quote I had received from Hennessy Mazda after visiting the U.S. News Best Price Program. Their "client advisor" responded and said they would meet or beat that price. I asked for a specific number and the response was (quote): "I spoke with my sales manager we going to match the price that you gave me the $29,565 quoted from hennessey, and also the $1,000 loyalty that you recieved from Mazda which will bring you to $28,565. Just bring the letter they sent to you in the mail, and we can get everything taken care of. Do you have time to come out today @ 2:00, or 4:30 so we can work this deal for you?" My wife and I went down and the "sales advisor" who had set up the appointment immediately turned us over to someone else and disappeared. We test drove the vehicle we liked, and were ready to buy but the sales manager's figures started at $500 more than had been quoted. I was told that I was trying to 'stack' rebates. I said all I wanted were the terms that they had agreed to via e-mail. After another wait, the sales manager came back with the dealer invoice with MSRP and tried to convince me that I was being unreasonable and that his boss didn't even want to sell us the car that cheap, etc. I asked why the "client advisor" had told us that he (the sales manager) had initially approved the numbers, and insisted on the original price that had led us to go down there. He then stood up and stuck out his hand and said, "Have a nice evening". He probably expected us to buckle or at least compromise after having spent several hours there, but we got up and left and told them we would be mentioning them to Dealer Rater. And so we have. I will note that I purchased a Mazda3 from this dealership around 2005, and a Mazda3 from Rick Case in Duluth in 2010, and purchased the CX-9 this Valentine's Day at Hennessy Mazda at the price Mazda of Roswell said they'd match in order to get us on the lot but then refused to honor. We will not be returning here. More

Would've bought my car here if the price was right. Deray was very knowledgeable and easy to work with. When it came to looking at cars there was zero pressure. The staff was very friendly and eager t Deray was very knowledgeable and easy to work with. When it came to looking at cars there was zero pressure. The staff was very friendly and eager to assist in sharing information about the vehicle I was considering. I would have purchased from him, but we were having difficulty getting the price where I wanted it. Other than that, I will be bringing my car here to get serviced. More

Friendly, Professional, Courteous Service Staff! I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wan I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wanted to take a minute and let management know about my experience at Roswell Mazda today Jan 28, 2015 at around 1020am. My wife purchased an almost new Mazda from a local dealer while I was away doing some work overseas for the military. I wanted to find out what we needed to do regarding the warranty and routine maintenance. I decided to come by Roswell Mazda since it was near where she teaches. I was greeted immediately by a nice young man who asked how he could help. I explained the situation and he talk me through the process and gave me a nice printed packet of the maintenance schedule and prices. The other gentleman also inquired as to what information I was seeking and gave me even more explanation. I got everything I needed and all my questions answered in a prompt, friendly, and professional manner. Sadly I did not get these two employees names but it seemed they were only two on duty in the service area at the time. Roswell Mazda is near where my wife teaches but a bit far from where we live in Lawrenceville.. However based on the experience I had with your two employees in the Service Center I would gladly make the drive for service at your dealership. We looked forward to having our vehicles maintained there and also for future purchases of Mazda vehicles. Thanks!" More

DO NOT SPEND YOUR MONEY HERE! On January 7, 2015, I went to the Mazda of Roswell location to purchase a vehicle. My experience with this location has been nothing less than frustr On January 7, 2015, I went to the Mazda of Roswell location to purchase a vehicle. My experience with this location has been nothing less than frustrating and severely disappointing. They DISHONESTLY raised the price of the car and failed to include the finance document that I’d agreed to in my file. They only reduced it back to the sale price I agreed to AFTER I pointed out the deception. At no point during this process, was it disclosed that the driver’s side headlight was damaged. Had I known, I would not have purchased the vehicle. After noticing condensation inside the headlight as well as an issue with the dashboard display, I took the vehicle to a Hyundai dealership thinking that these issues would be covered under the manufacturer’s warranty. After inspecting the headlight, it was discovered that the headlight had been damaged and therefore was not subject to the warranty. I returned the to the Hyundai dealership to have something repaired. I also asked them to check the brakes and rotors as I have been hearing a scrubbing sound when driving the vehicle. Apparently the front brakes and rotors need to be replaced! I was allowed to purchase and leave in a car that was not safe. This is absolutely unacceptable! More