Ocean Mazda Roswell

I had a HORRIBLE experience at Mazda of Roswell. I had a very bad experience with Mazda of Roswell, I purchased a new car, returned my lease, I was told there would not be any wear / tear or disposit I had a very bad experience with Mazda of Roswell, I purchased a new car, returned my lease, I was told there would not be any wear / tear or disposition fee. 3 weeks later I get a bill from the bank that I had leased the old car through. Mazda would not assist with the bill (that included a disposition fee and wear and tear), even though they had told me there would not be any disposition fee's or wear & tear. I called for 3 months straight every couple of days, always an excuse from mgrs at Roswell of Mazda, I even tried calling the General Manager on 10 occasions, each time I was told he would call me back, many times he did not, when I was able to get ahold of him, I was told many “stories”. Overall, I had a horrible experience and I will never buy a Mazda from Roswell of Mazda, I probably never buy a Mazda again if Mazda does not have any oversight of these types of dishonest dealerships. More

Avoid at all costs Avoid this place at all costs. I am from about 5 hours away and bought a 2008 BMW 335i from them. Summary: Car had preexisting issues that were un Avoid this place at all costs. I am from about 5 hours away and bought a 2008 BMW 335i from them. Summary: Car had preexisting issues that were unnoticeable when I purchased the car. After 2.5 weeks of ownership the engine fails and needs to be replaced. I am left with over $9,000 in repairs. For this reason I had to work with them over the phone. They were extremely hard to get a hold of and generally rude on the phone. As the car was a high maintenance car, I wanted to get an independent pre purchase inspection before I purchased it. At first they suggested a shop that they work with for an inspection and told me they would not take it anywhere else. This was all around pretty shady and I told them things would not work out that way. After that another salesman calls me back and tells me they would take it to a shop I selected if I put down a deposit, which I did and they took the car to be inspected later that week. I almost got the feeling they did not want to sell me the car I was interested in. I would have walked away, but they had the exact car I had been looking for for over a year. Finally I work things out with them over the phone, had gotten an inspection done at a shop. The shop found a few things wrong such as an oil leak and rear brakes close to being worn out, which Mazda of Roswell assured me they would fix and that the car would need nothing when I purchase it. I put a deposit down and drove down later in the week. I take the car for a short test drive, during which I am told to not drive too fast as I do not own the car yet (reasonable, but it is a sports car that I am buying with the intent of doing some performance driving events). I take the short test drive; car has a few more scratched then disclosed, but overall looks pretty good. I buy the car and drive 5 hours home. That night after the car had a chance to cool, I start it up and instantly hear what is known on these cars as waste gate rattle. This issue only appeared when the motor was cool, so the inspection shop and I were unable to notice it previously since the car had been warmed up both times. This is an issue that eventually has to be fixed, but does not have any immediate effect on the car. A BMW shop charges about $3,000 for this, with some dealers charging up to $6,000 (as the engine needs to be removed to replace the turbos). The next day I was driving the car around and took it up to about 5,500 RPM a few times. The car quickly goes into "limp mode" which means there is an issue with the motor. I look up this issue and find it is not a major fix, but an intermittent problem that can show up. Two weeks and a half weeks later I am driving and the engine develops a knocking sound. I take it to a shop and they find the knock is internal to the engine and the oil is full of metal particles. This means the engine is completely shot. Now on my can I purchased 2.5 weeks prior, I need to put a new engine in it. I have not gotten the final bill for that, but it is going to be over $9,000. I called Mazda of Roswell and their response to all these issues was that I should have purchased a warranty. This car clearly had preexisting issues that I mentioned earlier, trying to have a warranty fix these would have been fraud as warranties do not cover preexisting issues. Not to mention the fact that the dealer assured me the car needed nothing. More

Car brake repair I had made the mistake of going to Just Brakes to look at my brakes. They quoted some ungodly amount, so I took my mazda down the street to see what d I had made the mistake of going to Just Brakes to look at my brakes. They quoted some ungodly amount, so I took my mazda down the street to see what dealership would be. Not only were they much much lower, they took me right in. Thanks Brandon and the brake tech! More

Quick Car Service I brought my car for an oil change on Saturday. I expected to wait a while since it was the weekend. I was in and out quickly. I am grateful to Jonath I brought my car for an oil change on Saturday. I expected to wait a while since it was the weekend. I was in and out quickly. I am grateful to Jonathan to help expedite my oil change. Thanks so much! More

Purchase success Made a purchase last week, and was pleased how the transaction went. I was treated fairly and professionally. I would recommend this dealership to oth Made a purchase last week, and was pleased how the transaction went. I was treated fairly and professionally. I would recommend this dealership to others. More

Bait and Switch, liars, typical car salesman trickery I emailed around to several dealerships prior to selecting Mazda of Roswell based on the price that I received from Aaron via email. When I arrived a I emailed around to several dealerships prior to selecting Mazda of Roswell based on the price that I received from Aaron via email. When I arrived at the dealership they switched the model that was negotiated for a model year older vehicle, When I pointed this out, they refused to honor the deal and engaged in typical car salesman trickery. I'd even go so far as to say that while I was there my iphone's ip address was kicked off the wi-fi as I initially had no trouble showing my emails to the salesman on my phone confirming what was emailed to me along with other offers from additional dealers for the same price, however, after there was an issue, my cell phone would no longer access the internet. I obviously can't confirm this, but I don't doubt they had something to do with it. I would avoid this dealership at all cost, unless of course, you are willing to get beaten up by the salesman and overpay for a vehicle. More

Mr&Mrs Switzer It was a pleasant visit to this dealership. Me And my husband do not live close but we decided to come here because of the prompt email responses from It was a pleasant visit to this dealership. Me And my husband do not live close but we decided to come here because of the prompt email responses from Destiny. We visited here on 7/25 and looked over the car and test drove it. Everything was fine. We were then told after waiting for the banks approval that I would need a cosigner which I did not want. So we left the dealership. Destiny called us and told us that Nate spoked to his manager Tony and we should come back. We arrived and got a wonderful offer. Signed the papers and got our car! Whenever my husband is in the market for a new car, this is definitely our first stop! Thanks Mazda of Roswell!! More

Great place, great people I had a great experience at Mazda of Roswell. My boyfriend who was recently paralyzed was looking for used cars and ended up getting in over his head I had a great experience at Mazda of Roswell. My boyfriend who was recently paralyzed was looking for used cars and ended up getting in over his head and offering to buy a car off of impulse (which was not a mazda). Our sales man (Nate) was amazing and we were convinced we were doing the right thing. After sleeping on it, he realized he wasn't ready for a car like that and instantly starting to regret signing for it. We went back in the next morning ready to beg...not only did they allow us to change our mind, they gave us our deposit back for the car. Knowing that they don't ever do stuff like this, we know how much they really looked after us, from beginning to end. When we are ready to seriously look for a car, Mazda of Roswell will definitely be the first stop we make. Truly great, stand up people! More

The worst thing a dealer has ever done to me Was in the day prior for the vehicle I drove 5 hrs to see . The next morning I was pre approved first thing , on the phone 3 way with the bank and was Was in the day prior for the vehicle I drove 5 hrs to see . The next morning I was pre approved first thing , on the phone 3 way with the bank and was the car is mine. I then called one last time before leaving out thank god I did before driving hours I had. 3 pm appointment and had hours to drive which they knew but was answer by the words the car has been sold and hung up on. Even the bank said that was the worst customer service. I am a military servicemen and serve this country currently and can't believe what's happening to this country in which we fight for, please seek another dealership for this could happen to you. More