Ocean Subaru of Fullerton - Service Center

Customer service got my car in and out with ease. The people there are always kind and helpful. The people there are always kind and helpful. More

Kasem is an amazing Service Advisor taking care of the customers like family, guiding important decisions as if he has a vested interest in each person he interacts with. Fantastic representative for the customers like family, guiding important decisions as if he has a vested interest in each person he interacts with. Fantastic representative for the dealership and the brand. More

I love Ocean Subaru! Both the sales team and service are awesome. Service communicates clearly and quickly and my sales rep has been completely transparent and helpful wi Both the sales team and service are awesome. Service communicates clearly and quickly and my sales rep has been completely transparent and helpful with my purchases. I will continue to recommend to others and buy my next vehicle here. More

Very helpful staff with timely service. The facility has a clean and comfortable waiting room. The facility has a clean and comfortable waiting room. More

It took twice as long as the estimated time. Thankfully, I took my laptop with me, and I was also thankful to be dropped off at a cafe to work in the meantime! The car works and feels great, and Thankfully, I took my laptop with me, and I was also thankful to be dropped off at a cafe to work in the meantime! The car works and feels great, and the staff was very responsive. More

The staff was very pleasant. The service performed was explained in detail and was done on time as promised. The service performed was explained in detail and was done on time as promised. More

They are good about walk-ins; service advisors are polite and courteous. There is a nice waiting room with amenities. and courteous. There is a nice waiting room with amenities. More

Everyone at the dealership was amazing Truly, exceptional service. All the way around. Thank you service. All the way around. Thank you More

Made an unscheduled stop to replace a drained battery on my 2023 Subaru Forester. As many know by now, the high-tech "auto stop & go" feature on the car is supported by a special type of battery (EFM?) that my 2023 Subaru Forester. As many know by now, the high-tech "auto stop & go" feature on the car is supported by a special type of battery (EFM?) that your local AAA does not stock. After I learned about that, I contacted Ocean, and they were able to take the drop-in and had the battery replaced in an hour. Super. The battery is much more costly than the run-of-the-mill kind, but that's neither here nor there. More

WARNING: Ocean Subaru Is Not the Company You Think It Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a deal Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a dealership I could trust for the long haul. That trust has been violated—completely and unapologetically. What happened to me recently should give any customer pause. I called for a routine service appointment and was met with what I can only describe as hostility and contempt. The tone wasn’t just unprofessional—it was intentionally cold and dismissive, as if my loyalty over the years meant absolutely nothing. I asked for my longtime service manager, Jim, who always provided outstanding service. The response? > “He’s been fired. He won’t be helping you anymore.” No explanation. No empathy. Just an ice-cold, almost smug delivery—as if I should feel foolish for even asking for someone who helped build their reputation. I don’t know why Jim was fired, but the way they said it? Raised major red flags. What kind of business speaks that way about their own former staff? What does that say about how they treat you when you’re not on the line? Let’s be clear—people don’t just leave places like this. They escape. And based on how I was treated, I now question what else is going on behind closed doors. If a loyal customer can be spoken to like this over the phone, ask yourself: How do they handle issues after you’ve paid? What happens if you have a warranty concern? Who’s really accountable if something goes wrong? This isn’t about one bad call. It’s about a clear cultural shift. Ocean Subaru is no longer the customer-first team they once pretended to be. They’ve become exactly what consumers fear: an operation where loyalty is exploited, concerns are dismissed, and customers are reduced to transactions. I will not be returning. And if you value respect, consistency, or basic professionalism, I urge you to think twice. Sometimes what looks trustworthy on the outside is already rotting underneath. Don’t wait to find out the hard way—like I did. More