Ocean Subaru of Fullerton - Service Center

Jon Soulliere went above and beyond getting radio head unit replaced covered by an extended warranty that I wasn't even aware of. Scheduled the service when the part came in. Kept me informed each step. unit replaced covered by an extended warranty that I wasn't even aware of. Scheduled the service when the part came in. Kept me informed each step. More

My experience was quick and easy. I will definitely be back for more services for years to come I will definitely be back for more services for years to come More

Absolutely love this dealership , I always enjoy working with Jim I believe he’s the greatest service writer that I’ve had in a long time he’s always ready to answer any of my question with honesty. Althoug with Jim I believe he’s the greatest service writer that I’ve had in a long time he’s always ready to answer any of my question with honesty. Although many parts are on back order due to the pandemic I never have any trouble going to pets to ask for any of my vehicle needs , I worked closely AJ and he was such a great help and made it easy for me to understand which parts I needed also very friendly as well it was a pleasure to work with him . More

Always on time when it comes to oil changes. Waiting is no problem for me when they have a neat & tidy waiting area with snacks & beverages to keep you busy. They also have a lot of information Waiting is no problem for me when they have a neat & tidy waiting area with snacks & beverages to keep you busy. They also have a lot of information pamphlets you didn’t know you needed to learn more about ur subie More

I made an appointment and ordered the part ahead of time due to limited time constraints! Pulled up and was greeted by Sofia who is a tech there - she was very friendly and helped me get my dog and my beari due to limited time constraints! Pulled up and was greeted by Sofia who is a tech there - she was very friendly and helped me get my dog and my bearings together when I pulled up. Jim helped me check in my car and as always (I service my car here often) he was super friendly! Sitting in their very comfortable waiting area - Jim came in asked if I had ordered the part because they didn't have the part - I suddenly felt disappointed because this was my only day to be able to service my car for the next two weeks. I indicated to him I indeed did and they said it would be here by today my appointment day! He told me wait right here and went off I thought maybe he was double checking to see if they just didn't see the part. He came back with the manager Abbie in tow - he explained everything to her and he said to her we can take the part off of a loaner car - Abbie said yeah I can OK that! I didn't mind at all I just wanted my car to look normal I had guests coming out from out of state this week! Ten minutes later my car was washed the part was replaced and I was on my way! Sofia was super helpful when I got there I believe she was also the tech that fixed my car - I really appreciated her because I was a little discombobulated when I arrived she made it so easy! Jim ALWAYS is friendly and he went super out of his way to ensure I could service my car on the day I needed to - with zero hiccups! He is awesome!! He took REALLY good care of me and this was not the first time he has gone out of his way for me! Abbie was amazing not only for being willing to be flexible on a solution but also she gave my dog a toy and treats! He loves his new Subaru stuffed toy - They did a REALLY great job making sure I left there satisfied and happy - and they made my dog happy which really at the end of the day is the way to my heart! Thank you guys so much!!! More

Very professional and competent staff. I have always been pleased with this dealership service for the past 4 years. A definite happy customer. I have always been pleased with this dealership service for the past 4 years. A definite happy customer. More

At a time where I had been really jaded at Kearney Mesa Subaru over them clearly trying to rip me off, I tried Ocean Subaru of Fullerton because it was near my new job. Jon Soulliere went above and beyond Subaru over them clearly trying to rip me off, I tried Ocean Subaru of Fullerton because it was near my new job. Jon Soulliere went above and beyond to make sure I got excellent top notch service! I know with Jon there that Ocean Subaru will be my first choice for getting my car serviced for all future needs. I really felt that he was genuine and was trying to help me. More

Always fast service when I take my forester in. And everyone is friendly and helpful. And everyone is friendly and helpful. More

Service is good. Knowledgeable service writer. They have a free car wash and got the service done at the specified time. Knowledgeable service writer. They have a free car wash and got the service done at the specified time. More

Horrible horrible dealer! Bunch of xxxxxxxx sold me a Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... More