Ocean Subaru of Fullerton - Service Center

0 stars - finance department has horrible customer service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUS service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUST to get a response. Finally, dealt with Zayra Medina and she was incredibly rude and disrespectful. I'm sure we all have a lot going on during this pandemic, but I am not sure that justifies being xxxxty to your customers when you've been avoiding all their calls. Also if I've left a message, it is NOT my responsibility to ensure you receive it - that should be company STANDARD. Overall, I do not recommend this dealership. More

Very bad experience . Charge me wrong amount in invoice and not retiring call -10 point never going aging th this dealer ship not good dealing and not retiring call -10 point never going aging th this dealer ship not good dealing More

Service dept. will beat on your car. I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that the average driving of my car is at 27 psi (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car can run stock is 17-19 psi, and it takes a lot to get it there. There was no reason for them to be beating on my car for an A/C leak. More

Severce Department I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answere I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answered. Called another dealership wich answered my question. Even though I bought my car here, I will be taking it to another dealership for service issues. More

Horrible service I do NOT recommend anyone go here for any service related problems!!! I left my car for almost 3 full days (I made an appointment days earlier so it w I do NOT recommend anyone go here for any service related problems!!! I left my car for almost 3 full days (I made an appointment days earlier so it wouldn't take as long) with the check engine light on. On the third day I was informed that they had not even gotten to read the code yet (takes 5 minutes). There was no offer of a loner car or a determination of when the car would be diagnosed let alone repaired. This was the second chance as I had a similar experience about 1 year ago when I brought the car in for the same check engine light on. I had to go back 3-4 times as it was fixed after being misdiagnosed 3 times. It turned out the part needing fixed was under warranty and I had to fight them for months to get my money back (they did refund all my money)! Definitely not worth the time wasted, days out of work and effort I had to put in to have it done properly!!! More

Their own Mechanics think that Subarus Break down too much. The first part of this review is what this dealership was capable of. That has all changed now with the retirement of their Parts manager and their be The first part of this review is what this dealership was capable of. That has all changed now with the retirement of their Parts manager and their best online mechanics... So read this, then go on to read the disappointment. I suggest avoiding this dealership for any service in the future. There a fantastic mechanics that are honest at your local repair shop. Read the reviews, most of the independents have been forced out of the dealerships because they refused to pull and replace when a simple repair is usually all that is needed. It takes more skill to repair than to replace. I am a Subaru enthusiast for the unique qualities of their cars. I own more Subarus than I need, but not more than I want. My ownership years go from a 1969 Subaru 360 - 2009 Impreza 2.5i. If its a quirky model, I own one. Brat, Justy, XT6, SVX, FF-1 are the high notes. This place was tremendous in getting me my Cash for Clunkers rebate combined with an already low price, and dealership rebates as well. I was allowed to test drive my car without any proof of any income at all, and they let me get on the freeway. Their parts and service department is head and shoulders above all the others I have gone to that are closer or as close to my residence. They have gone out of their way to find me hard to get parts, and even honor internet prices in some circumstances. I fixed my SVX at a local transmission shop that I trusted. It took the guy a year to replace my transmission. He messed up the install and broke my radiator. Renick fixed the SVX in one week as well as replacing the bearings in a wheel that was screetching and new struts. This place has taken great care of my babies, and they will do the same for you. Best Subaru Dealership in LA Metro Area! That was before their Parts dept manager retired. Now a new edict has entered the Subaru dealerships... A customer is not allowed to speak with the mechanic if a customer has a question. The Service concierge must be the go between for all such conversations.? This is what we in communication know as the 'telephone game' and it is very hard to get just the facts from the telephone game because first copy is the best, and the more it gets relayed the more the message and jargon ansd syntax of the message gets changed. Also there is no follow up in this type of communication, so it just gets bounced back and forth without resolution. What if your doctor told you you cannot speak to them, only a desk nurse to find out what is wrong with you and what will be your treatment. You would naturally think there was something fishy going on. You should. Now I wouldnt shop at Renick Subaru and Cadillac unless it was the last place on earth. Seriously, these service people only care about writing out a work order for over $5000.00. Thats the goal, or their new incentives for the service concierge at the check in stands. It is widely known that the service manager of the month is only based on gross billing reciepts not actual reviews of their service. They are actually told to add any service, needed or not, to get to the $5000.00 per customer. They wont do proper diagnostics like a simple compression test, because as the Service concierge told me "thats a waste of time". Really, for whom? So their lead mechanic now goes on a hunch from a service desk concierge who thinks that it a waste of time to do a compression test to check for faulty valve or a damaged cylinder or a warped head? I told her it only took me ten minutes for all four cylinders when I did it, and thats why I dont think I need a new engine block for a car with barely 50,000 miles on it and a clanky valve. Apparently the Subaru Service at this location thinks that Subarus are really fragile cars with terrible safety and quality content ntrols during manufacturing. It leads a buyer to think that if the service department thinks that Subarus dont last more than even their warranty, why should the purchasers? They seem so sure of themselves, that maybe Subarus are junk now. Well you dont get any better word of mouth than the mechanics that work on them. More