Ocean Subaru of Fullerton - Service Center

WARNING: Ocean Subaru Is Not the Company You Think It Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a deal Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a dealership I could trust for the long haul. That trust has been violated—completely and unapologetically. What happened to me recently should give any customer pause. I called for a routine service appointment and was met with what I can only describe as hostility and contempt. The tone wasn’t just unprofessional—it was intentionally cold and dismissive, as if my loyalty over the years meant absolutely nothing. I asked for my longtime service manager, Jim, who always provided outstanding service. The response? > “He’s been fired. He won’t be helping you anymore.” No explanation. No empathy. Just an ice-cold, almost smug delivery—as if I should feel foolish for even asking for someone who helped build their reputation. I don’t know why Jim was fired, but the way they said it? Raised major red flags. What kind of business speaks that way about their own former staff? What does that say about how they treat you when you’re not on the line? Let’s be clear—people don’t just leave places like this. They escape. And based on how I was treated, I now question what else is going on behind closed doors. If a loyal customer can be spoken to like this over the phone, ask yourself: How do they handle issues after you’ve paid? What happens if you have a warranty concern? Who’s really accountable if something goes wrong? This isn’t about one bad call. It’s about a clear cultural shift. Ocean Subaru is no longer the customer-first team they once pretended to be. They’ve become exactly what consumers fear: an operation where loyalty is exploited, concerns are dismissed, and customers are reduced to transactions. I will not be returning. And if you value respect, consistency, or basic professionalism, I urge you to think twice. Sometimes what looks trustworthy on the outside is already rotting underneath. Don’t wait to find out the hard way—like I did. More

I originally went to Ocean Subaru for a simple oil change and to have them check out a knocking sound I’d been hearing when turning. Turns out, I needed to have my front axles replaced. Thankfully, Julie Ydd and to have them check out a knocking sound I’d been hearing when turning. Turns out, I needed to have my front axles replaced. Thankfully, Julie Yddana Bustamante made the whole experience smooth and stress-free. She was incredibly helpful, attentive, and kept me informed every step of the way. I also appreciated being given a rental Crosstrek—it made me feel right at home while my car was in the shop. I’m really glad I had everything taken care of at Ocean Subaru. Thanks again! More

Good services, the staff very friendly, I love the service it is too fast, you don’t need to way so long. service it is too fast, you don’t need to way so long. More

As usual Ocean Subaru’s service department made our visit easy. Brandon called us with the results of the tech check when he had promised. He also explained what would happen and how long it would take. We a easy. Brandon called us with the results of the tech check when he had promised. He also explained what would happen and how long it would take. We also got a prompt call the morning was ready for pickup. Also the car wash is always a nice touch. Thank you! More

The employees of the Service Department were all competent, efficient, timely, and very friendly. They even washed my car without asking! competent, efficient, timely, and very friendly. They even washed my car without asking! More

Excellent and fast service, they were very busy but managed to perform the service in the fastest way thank you managed to perform the service in the fastest way thank you More

Because my car has a few reliability mods, ocean Subaru doesn’t want to touch my 2021 STI Limited. I went in looking for help and was surprised to get turned away for something Subaru related. Now I will l doesn’t want to touch my 2021 STI Limited. I went in looking for help and was surprised to get turned away for something Subaru related. Now I will literally drive all the way to Subaru Irvine for anything Subaru related. This guy is my third Subaru. Two previously purchased from Ocean Subaru. More

As always they took great care of my car. I got a low tire pressure message and they found a nail in the tire. They repaired the tire at no cost. The car is only 9 mos old so I was glad to I got a low tire pressure message and they found a nail in the tire. They repaired the tire at no cost. The car is only 9 mos old so I was glad to see them honor their commitments. The staff is always polite and professional while still being friendly. I will continue to look to them to take care of my Subaru Impreza. More

Brandon was a great advisor and very helpful with the service and pleas very personable. service and pleas very personable. More

Love the Fullerton Subaru dealer. Everyone very professional and helpful and kind. Will always be back with them. Everyone very professional and helpful and kind. Will always be back with them. More