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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,431 Reviews

2,431 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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November 26, 2023

Did a very Efficient job of getting my recall completed. Also communication was great as well! More

by lwilliams511966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the wonderful feedback about your recent experience with the Olathe Dodge Chrysler Jeep Ram team! We hope we can be of service to you again in the future!

November 25, 2023

Ok When it's going to take more time than normal a text should be sent to let the customer know. More

by ks_bowler
Recommend Dealer
Yes
Employees Worked With
Kayla Eagles, Kayla Eagles
Nov 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I appreciate you bringing your negative experience to my attention. I will discuss your review with my team so we can take steps to improve, and in the meantime, I invite you to reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

November 25, 2023

Everything was good. Done in a timely fashion. Kassidy was awesome. Easy to talk to and informative More

by FD1VANDELLEN
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Nov 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Kassidy and the team are grateful for your great review! We hope you come to see us again! Thank you! - Olathe Dodge Chrysler Jeep Ram

November 24, 2023

Great service, great advisor, reasonable price. But if you want some additional feedback--this is the 5th survey I've received via email & text. I like doing business with your dealership but 1 sur More

by ALSNELLER86
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Nov 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and are glad to know you had a great experience with our team at Olathe Dodge Chrysler Jeep Ram. We'll take note of your comment about the surveys - thanks for sharing!

November 23, 2023

I was the first in the door and waited 3 hours for my jeep to get done for an oil change. Then they did some work to it that I did authorize Ben going there for 5 years and never had the service been t More

by bubbahenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Nov 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear that your recent experience wasn't up to our usual standards. We appreciate the feedback and will make sure these concerns get looked into & addressed with the appropriate members of our team. Please feel free to contact me directly if you'd like to speak with us further. Respectfully, Tony Acock - Service Manager - 9137803700

November 23, 2023

I expected to be called after service but they didn't call. I waited for three hours then I decided to go I found the car was ready but they didn't give me a call as we agreed. More

by mkundebeatrice
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Nov 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Beatrice, I'm sorry to learn about the lack of communication during your visit. We appreciate the feedback and will make sure it gets addressed with our team so we can take steps to improve in this area moving forward. Please feel free to contact me directly if you have any additional questions or concerns about your experience. Thank you, Tony Acock - Service Manager - 9137803700

November 22, 2023

Every time I have come in for service, the team from Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. More

by flying_python
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze, Tony Acock
Nov 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know our team at Olathe Dodge Chrysler Jeep Ram has consistently provided you with courteous and helpful service. Thanks for sharing your positive experiences!

November 22, 2023

Friendly, competent, professional. Completed the required work, no pressured up selling. Work completed when promised More

by malove14638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
Nov 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram! We always aim for professionalism and timely service. Thanks for the review, we appreciate it!

November 22, 2023

Waited for 3 hours for oil change / tire rotation. Busy but everyone was professional More

by anthonytaran
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Nov 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Anthony. We certainly appreciate your patience during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Thanks again, Tony Acock - Service Manager - 9137803700

November 22, 2023

Communication was terrible service manager name Tony was a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a More

by Eldon Briseno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Tony Acock
Nov 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Eldon, we are sorry to hear that you had a frustrating experience. We take all feedback seriously and would like to discuss your concerns further so that we can address them appropriately. Please reach out at a time convenient for you - thank you, Tony Acock - Service Manager - 9137803700

Nov 25, 2023 -

Eldon Briseno responded

Unless you will pay for the repairs caused by the water damage from a factory defect. Then no I don’t want anything to do with this manager Tony or this dealership

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