Olathe Ford Lincoln

1 star is too high for this type of service. ​I brought my F-150 Lightning in for a used truck inspection and specifically requested they check an aftermarket switch mounted under the steerin ​I brought my F-150 Lightning in for a used truck inspection and specifically requested they check an aftermarket switch mounted under the steering wheel. I was told over the phone that the inspection would take all day, so I arranged for their shuttle service to drop us off home. ​That was the only part of the experience that went smoothly. ​After returning home, I realized I’d left my garage opener in the truck and texted my advisor, Jason, to check on it—no response. Around 1:00 PM, I received a text saying the truck was ready. I called the number on the text and it went straight to Jason’s voicemail. I left a message asking for a callback. By 4:00 PM, I still had received zero response or callback. My wife had to drive me to the dealership herself. ​When I arrived and asked if they had checked the switch under the steering wheel, Jason bluntly told me they didn't check it because I "didn't mention it at drop-off," assuming I had figured it out myself—despite acknowledging that I had explicitly requested it when scheduling the service over the phone. He promised he would look at it when pulling the truck up. ​When I asked for the battery health report, he acted unsure if OASIS could even show that—for an electric truck where battery health is one of the most critical inspection points. He ended up just flashing a screen showing a battery at 100% charge, which I could barely read due to my poor eyesight. After taking my payment, he pulled the truck up, handed me the keys, and walked off without ever checking the switch. ​Total lack of communication, ignored phone calls, and zero attention to detail. I essentially paid to have my wiper fluid and tire pressure checked while being left stranded with no shuttle response. Terrible customer service from start to finish. I will never be coming back again, and I highly recommend others to pick a different dealership. More

Joe was fantastic to work with, he is very professional. Such a great experience buying from here! Such a great experience buying from here! More

We are on the road on a driving trip and lost our GPS and link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep was quite rude and basically told me to not bother coming in because they are so busy. You stuck on the road made no difference to him. And if we came in there would be no guarantee they can provide any assistance. Quite a response. Certainly this is not a place I would ever do business with. More

Great experience buying our new Navigator L. Jonathon K. was very knowledgeable and we felt zero pressure. Closing was a breeze, again with no pressure upselling. Very satisfied with our experie Jonathon K. was very knowledgeable and we felt zero pressure. Closing was a breeze, again with no pressure upselling. Very satisfied with our experience. More

Matt Dugan in Service did a great job of explaining the problems with my 2003 Ford Explorer Sport & suggested that I talk to Sam Washington about trading the Explorer. Sam did an outstanding job of find problems with my 2003 Ford Explorer Sport & suggested that I talk to Sam Washington about trading the Explorer. Sam did an outstanding job of finding a used replacement Vehicle (2015 Volvo XC60) & thoroughly explaining all the features & Dealer prep work before selling. I would highly recommend Olathe Ford & its entire staff for their professional & honest approach. More

Excellent experience. Jonathan is the absolute best. I highly recommend that you purchase your next vehicle from this dealer. Jonathan is the absolute best. I highly recommend that you purchase your next vehicle from this dealer. More

This was the best car-buying experience I have ever had. All the personnel were very pleasant and helpful. There was no pressure; they just made me feel like a VIP. They took the time to explain how all t All the personnel were very pleasant and helpful. There was no pressure; they just made me feel like a VIP. They took the time to explain how all the features on the car worked. I would strongly recommend this dealership to anyone looking to buy a car. More

I have been a Ford Customer for 42 years since my first new car when my wife and were married 1982. It was a Ford Crown Victory 4 Door Sedan. It was an excellent vehicle. In my 42 years of marriage, I h new car when my wife and were married 1982. It was a Ford Crown Victory 4 Door Sedan. It was an excellent vehicle. In my 42 years of marriage, I have only purchased new Ford Vehicles and have purchased these new Vehicles over that time span at Olathe Ford, Shawnee Mission Ford and xxxxx Springs/Victory Ford. My last 3 new vehicles were from Olathe Ford. In the last 10 years, Olathe Ford has proved to be the Dealership in the Kansas City Metro Area that has an Excellent Staff supporting all areas of the business especially Sales and Service. I recently Retired after 42 years of Corporate Engineering, Capital & Expense Budget, Network Engineering with Sprint and the Bank Of America successfully managing hundreds of millions of Project Dollars. Now that my income has been reduced as a result of being Retired, I worked closely with Matt Stowell, New Vehicle Sales Director, to provide Matt my wants and desires for a new Vehicle for my Wife and work to stay in my new Budget. Matt delivered and assisted me with obtaining the best possible deal on a new 2024 Ford Edge SEL. Once Matt and I narrowed down the New Car Search to the new 2024 Ford Edge SEL that I purchased, Mark Parker worked with me as my Liaison to Olathe Ford Management and represented me to finalize a couple more requests that I wanted to be included into the new car purchase. I received a last minute $1,000 Ford Edge Owner Loyalty Reward Program Rebate which I appreciated after 42 years of being a Ford Loyal Customer. The only area that I thought that was below my expectations was the value of my Trade-In. The 2019 Ford Edge SEL that my wife drove was in mint condition and included many add-on's like Tinted Windows from Steve, new Michelin Tires, Factor Installed Trailer Hitch that was never used and more. I thought the Used Car Sales Manager could have been more respectful with a higher Trade-In Amount. I understand this is a business and I can appreciate the fact that Olathe Ford still has to make a profit. When anyone asks me about Olathe Ford, I will have nothing but good things to say. More

Good experience - staff was good - explained everything well - helped with financing - Sam took care of me well well - helped with financing - Sam took care of me well More

Eric the sales manager was very unprofessional and told me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee a me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee and lot package after the fact by lowering the already agreed on trade value. This was a truck already on their lot why would I pay their dealer trade fee? When I objected to the fees he told me it's not going to work out and he hung up on me and won't answer my calls. Also was giving me different trade values based on what new vehicle I was buying. Not customer oriented at all. I will update this review after I speak to the general manager. They are also aware that I'm a Ford employee but I guess that doesn't matter either. Completely disappointed More