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Olathe Toyota - Service Center

Olathe, KS

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35 Reviews

35 Reviews of Olathe Toyota - Service Center

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October 02, 2019

Emergency Tire Repair I want to thank Olathe Toyota, but more importantly Micah my service associate, and the service personnel he represents. My wife got a flat tire on More

by Jim and Tari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire service center, Micah Kent
August 12, 2019

"Lifetime Warranty" DON'T EXPECT COVERAGE I purchased a 2008 Certified Toyota Highlander from Olathe Toyota and what factored into my decision was the "Lifetime (powertrain) Warranty" advertis More

by Warrantynogood
Recommend Dealer
No
Employees Worked With
N/A
August 05, 2019

Do they sell you things you really don't need? Came in for oil change and tire rotation. Charged me $115. That is outrages!! They also told me my battery tested very low. Gave me a price, once agai More

by jwwschneider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure of any names
May 18, 2019

Back to Ray Adams I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no com More

by dkrou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victoria Starks
May 03, 2019

Review for a service advisor A service advisor who helped me for brake pads/roters replacement was nice and helpful about the repair, but had a lack of knowledge of promotion goin More

by rsjnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todor Sarenac
April 17, 2019

Unethical experience Dealer service department did not fix what they were supposed to fix and overcharged for parts! Walk away from this one! Would not recommend this deal More

by ScottW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Blackmon
Apr 19, 2019 -

Olathe Toyota responded

Olathe Toyota did everything for Scott and his XB including putting another engine in his car after a parts failure. This is something we would do again and again as it was the right thing to do. Scott's bill after replacement of engine and many new parts and use of our vehicle for an extended period of time was zero! Olathe Toyota chooses to decline any services with this customer in the future.

Apr 21, 2019 -

ScottW responded

Put in 2 engines because Tom used the wrong parts the first time. Charged me more for aftermarket parts then the OEM. Olathe Toyota is extremely unethical. Go somewhere, anywhere else for parts, service and sales! I called the parts department for get cost of my parts. They were cheaper when I called then what I was charged. Tom is now saying that the price I was given was a special online price. Lie after lie!!!!

November 21, 2018

Life Time Warrinty is a Joke Olathe Toyota’s warrinty is a second part warrinty research it. Olathe Toyota will say it’s covered them they contact the warrinty company and it’s tu More

by Faught
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Thomas
May 03, 2017

Injury and Insult Equals Lawsuit They performed leaf springs recall service work on my Tacoma. Afterwards my lift kit sagged in back and they refused to fix it or to return my part More

by HeyTom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Blackman
February 11, 2017

Oil Change and Diagnostic I trust this place. I take a late model camry to this dealership for service and repairs. When I take it to other places for an oil change, I'm told More

by kath4006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
December 04, 2016

Part backorder Shortly after purchasing our Dodge Durango from Kenny Thomas Toyota, the fuel pump went out. The fuel pump was on backorder from Dodge and took one m More

by Scott Gibbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn and Ryan