Olathe Toyota - Service Center

Part backorder Shortly after purchasing our Dodge Durango from Kenny Thomas Toyota, the fuel pump went out. The fuel pump was on backorder from Dodge and took one m Shortly after purchasing our Dodge Durango from Kenny Thomas Toyota, the fuel pump went out. The fuel pump was on backorder from Dodge and took one month to get. The whole time Kenny Thomas gave us a brand new Toyota van to drive. They kept in contact with us the entire time giving updates on the part status. They installed the part the next day after it was relieved. Great service by our hometown dealer. More

Quick oil change Called and scheduled oil change. Arrived a little early and was met by Deb Helms. Deb was very nice and down to earth. The waiting room is awesome a Called and scheduled oil change. Arrived a little early and was met by Deb Helms. Deb was very nice and down to earth. The waiting room is awesome and very clean. I even sat in the massage chair for a bit, but these guys are fast. Went over inspection with Deb and she pointed out a few items that would need attention in future. I came out to a washed clean truck which I was not expecting. This was the best customer experience I had in a long time. Thanks Chuck P More

Thank you! Aubri was very nice person, listen to what I have to say and help me a lot. I'll recommend this place and go back very soon. Aubri was very nice person, listen to what I have to say and help me a lot. I'll recommend this place and go back very soon. More

pretty amazing I'm always impressed w/ this place. Their service dept. is freaking great! They even fixed a little problem I was having w/ my back window bracket tha I'm always impressed w/ this place. Their service dept. is freaking great! They even fixed a little problem I was having w/ my back window bracket that I never previously told them about. Also, I appreciate the customer lounge upgrade. Good job guys! More

Service Service Scheduled service appointment on line. Debbie Helms assisted me again with my 75, 000 service. Arriving 20 minutes early was no issue. She was fami Scheduled service appointment on line. Debbie Helms assisted me again with my 75, 000 service. Arriving 20 minutes early was no issue. She was familiar with the vehicle and its history. She had some helpful hints such as when to consider purchasing new tires and a new battery, but no pressure to make an immediate decision. She clearly explained all of the diagnostics and reviewed the service performed. I will ask for her again. Donald from the service bay was extremely helpful and friendly as well. More

The Best This Toyota service center provided the the best experience I have had at a car dealership. The person answering the phone in the service center, the This Toyota service center provided the the best experience I have had at a car dealership. The person answering the phone in the service center, the technicians working on the car, the transportation van driver were friendly, respectful and helpful. The energy in the service area was upbeat and friendly , the technician listened to why I was there and was clear about what needed to be done. I felt I could trust what they said and will continue to take my car there for service! . More

All -Please check service performed (or NOT!) Friday -3/13 - 10:20 AM - Took my 2011 Venza in for 50,000 service maintenance ---the night before I replaced my engine air cleaner and cabin filter ( Friday -3/13 - 10:20 AM - Took my 2011 Venza in for 50,000 service maintenance ---the night before I replaced my engine air cleaner and cabin filter (as wanted to save $$)....Service was completed - report returned with both checked yellow and response were they were dirty and needed to be blown out!!!!!!!! Inquiry with Service Manager who stated that they mark all filters yellow -----really!!!! Upon driving away I did check in my glove box and noted that nothing had moved --removal of glove box required to access cabin filter....Very dissatisfied with service as now what information on the report did thy actually perform.....paid $70.00 for what????. Fortunately they did not ask to replace filters as we would be in another area in dealing with dealership --- however please make sure service is done.....very poor as in large font on the service page of this dealership ---SERVICE YOU CAN TRUST. Will be reportin this complaint to Toyota..... More

Best Toyota Dealership I have been to a number of toyota dealerships over the past few years and this is the only one that I cam honestly say I would recommend to a friend. I have been to a number of toyota dealerships over the past few years and this is the only one that I cam honestly say I would recommend to a friend. Every other dealership has always made me feel insignificant in the decision making (as a woman, preferring to talk to my husband), but I have always been welcomed with friendly smiles here. The last time we were there my issue was dealt with free of charge and my 2 year old was given a donut. Lol Needless to say he likes going there too. Plus, we get tons of coupons via email that save us lots of money on routine maintenance. Thank you Olathe Toyota! More

oil change and tire rotation It took over two hours with an appointment for a standard oil change and tire rotation. I took my other car to Ford the same day WITHOUT an appointmen It took over two hours with an appointment for a standard oil change and tire rotation. I took my other car to Ford the same day WITHOUT an appointment and had the same service done in 45 minutes. More

Expert Advice I bought my Rav 4 at the dealer and have taken it to the service dept. for all of my service needs. They treat me with professionalism and don't try I bought my Rav 4 at the dealer and have taken it to the service dept. for all of my service needs. They treat me with professionalism and don't try to sell me other services that I do not need. They know what they are doing and keep my vehicle clean. I would recommend Olathe Toyota to anyone looking for the right dealership! I will purchase my next vehicle from them in the future as they don't treat a woman as if she doesn't know what she is doing or talking about. Thanks for ensuring my safety on the road! More