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Old Orchard Nissan - Service Center

Skokie, IL

4.9
1,229 Reviews
Call Service Center (847) 965-3460

1,229 Reviews of Old Orchard Nissan - Service Center

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December 10, 2021

They fixed the problem with my Armada. When it was needed for overnight due to waiting on parts they provided me with a loaner vehicle. More

by JWILSON825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary - Service Dept.
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December 10, 2021

Work was done quickly and efficiently. Richard is excellent at his job. He was great to work with. More

by Mhlebeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Palmer, Sergio Acosta
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December 10, 2021

I was very disappointed by the service department. I took my vehicle in for a recall and a diagnostic and they hand me a $10k estimate to replace the entire engine. More

by COSMIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
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Jan 13, 2022 -

Old Orchard Nissan responded

Cosmin, I do apologize for your experience. When running the diagnostics for the concern(s) for your vehicle, we found that you will need a brand new engine which is the estimate that you received. Our pricing is very competitive with other dealerships. Unfortunately an engine is not inexpensive, plus labor. If you do have any questions, please give me a call at (847)965-3460. Thank you, Guy DiLeo, Service Manager

December 10, 2021

I went in for my oil change and waited in the waiting room. It took about 1 hour which is exactly what they said when I checked in. More

by MEL.COOPER829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary from cashier
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December 10, 2021

Excellent service and comfortable waiting area. will certainly return when necessary.Conveniently close to home. More

by LEAGUEJOYCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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December 09, 2021

I've been buying/leasing vehicles from Martin Nissan for over 20 years and I always return because of all of the people that work there. Service has been wonderful for all of these years, plus the benefits More

by BOBMUELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zich, Todd Martin, Tom Hoyland
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December 09, 2021

This is the second Nissan I bought from Martin and I have trust in them. More

by NELL1334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hoyland
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December 08, 2021

Richard H. Was very helpful and made sure he kept me up to date on everything they did to my car. They made me feel like I was a priority. Very enjoyable and this is why I continue to go to them. They are More

by Greselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard H
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Dec 09, 2021 -

Old Orchard Nissan responded

Greselle, thank you for sharing your experience with Richard & our service team! We are so glad it was a positive one, thank you for trusting us with your vehicle!

December 08, 2021

Awesome job on brakes and rotors. Took the car in around 11 am and it was done by 1 pm. More

by Charleta27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcohm Thurman
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Dec 09, 2021 -

Old Orchard Nissan responded

Thank you, Charleta! We know how important time is so we aim to be quick, yet efficient. We appreciate you sharing your experience & hope to see you soon!

December 08, 2021

The customer service level for everyvMsrtin employee I’ve encountered is ABOVE and beyond the call of duty OUTSTANDING More

by Naynay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both Gary sales advisor and Mary that assisted me with a loaner
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Dec 09, 2021 -

Old Orchard Nissan responded

Thank you for sharing your experience with Gary & Mary from our service team!

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