One Subaru of Hayward

⭐⭐⭐ Extremely Disappointing Customer Service — Think Twice Before Buying Here I purchased a beautiful vehicle from Subaru of Hayward on April 2026. Unfortunately, what started as a positive purchase Twice Before Buying Here I purchased a beautiful vehicle from Subaru of Hayward on April 2026. Unfortunately, what started as a positive purchase quickly turned into one of the most disappointing customer-service experiences I have ever had with a dealership. Only three months after purchasing the vehicle, in July, the socket door suddenly fell completely off while I was driving in traffic during my anniversary weekend out of town. I was shocked to discover that the door had apparently been glued on rather than properly secured. When the handle eventually failed to support it, the entire door came off. The result? $1,250 out of my own pocket to have it repaired. I contacted Sunny Khan, the Finance Manager, and explained exactly what had happened. I was hoping the dealership would at least investigate the situation and show some willingness to help, particularly since the issue occurred only three months after I purchased the vehicle. Instead, I was essentially told that it was my fault for not discovering the problem before I bought the car. Sunny chose to rely on the dealership's "as-is" position rather than take any responsibility or even make a meaningful effort to help resolve the situation. That was the part that bothered me the most. I understand that used vehicles can be sold "as is." But "as is" should not be an excuse for poor customer service or for simply dismissing a customer when a significant problem surfaces shortly after purchase. At a minimum, I expected the dealership to listen, investigate, and demonstrate some concern for the customer. Instead, I got the impression that once the sale was completed, the dealership's responsibility to me as a customer was over. To be clear, I love the vehicle itself. That's the only reason I'm giving three stars rather than one. My rating is a reflection of the vehicle—not the customer service I received after the sale. My experience with Sunny Khan was essentially: No accountability. No meaningful assistance. No attempt to find a reasonable solution. And all the blame is placed on the customer. If you are considering buying a used vehicle from Subaru of Hayward, my advice is simple: "Get everything inspected independently before you sign anything". Look beyond how beautiful the vehicle looks and don't assume that previous repairs were properly performed. I purchased what I thought was a beautiful vehicle from a reputable dealership. Unfortunately, when I needed the dealership to stand behind the customer experience, I felt completely abandoned. Buyer beware. More

I bought the new car smoothly, enjoyed the first service right on schedule and was impressed by their professionalism. right on schedule and was impressed by their professionalism. More

I dropped in with connection problem. They got me right in, and just waited 1 hour. But I left the dealership and still could not get connected! My fault for not checking before I left They got me right in, and just waited 1 hour. But I left the dealership and still could not get connected! My fault for not checking before I left. . . . I went back and an employee sat with me in the car & helped me figure it out! Not his area of expertise, but he stuck with it and got me connected!! More

The work was done at a fair price and on time. They even topped off our fluids. They even topped off our fluids. More

If i can give 2 seperate ratings, 5 for sales, 1 for service due to how they left my vehicle. Went in for a oil change in their service department, they have me a complimentary tire rotation with the oi service due to how they left my vehicle. Went in for a oil change in their service department, they have me a complimentary tire rotation with the oil change. They broke my wheel stud and told me to fix myself, while the vehicle was in their care. Instead of replacing it for me. More

Jasmine made the car buying process super smooth. I felt that she had my best interest in mind when it came to the financial side as well. I felt that she had my best interest in mind when it came to the financial side as well. More

Excellent costumer service they go the extra mile on their service with the customer giving them the best possible offers .. their service with the customer giving them the best possible offers .. More

Everyone there are very polite. When I bring my car in I usually see Zeke. He lets me know ahead of time what I'm going to be needing soon so I'm prepared. I like that! When I bring my car in I usually see Zeke. He lets me know ahead of time what I'm going to be needing soon so I'm prepared. I like that! More

Very professional and friendly staff. Nice large facility. Allen Liang our sales manager was very helpful, professional and friendly. Nice large facility. Allen Liang our sales manager was very helpful, professional and friendly. More

It was a great experience like I never had before. Dealing with just one person was easy, less stressful . Dealing with just one person was easy, less stressful . More