Ontario Volvo

Three weeks ago, I brought my vehicle in for a safety recall update. During the service I was informed my car needed alignment. Since I had just gotten new tires and alignment at a different shop, I de recall update. During the service I was informed my car needed alignment. Since I had just gotten new tires and alignment at a different shop, I declined the $235 fee. I was asked for a rating and I explained to the tech Ivan why I didn’t want to write a review since I was being asked to pay a fee that was not needed. He became defensive stating he is not trying to sell additional services, and said he would have his manager call me. He also stated I should not bring my vehicle back to that dealership. While I sent a few messages asking to speak to higher departments explaining the situation, I didn’t get a response from them, only from Alex. Yesterday after the 4th request to write a review, I finally wrote the review explaining the reason for my rating. Alex Silva emailed me and stated he had decided I couldn’t bring my car there anymore. In the past Alex Silva has been demeaning, disrespectful and insensitive to the needs of my personal situations. He also lied about multiple things, including proving me with a month’s payment for my vehicle when my brand new electric vehicle broke down with a propulsion episode and I was stranded without a vehicle and I had to get a rental that they later reimbursed after a wrote a review through Google. He also stated that I was abusive toward his staff, when everything was only communicated via email. If I had been abusive, there would be footage and there is nothing he can use to prove that. I reached out to the general manager Gregg Johnson and he called back and seemed receptive, he said he would call back today with more information. About an hour ago, he called without a real explanation and said that after some consideration, he and his team have decided that my 3 written reviews were not favorable to their department, he didn’t want me to come to his dealership again. He said he has the right to deny me service and that I need to seek somewhere else to go. He suggested Puente Hills, and said he wasn’t going to argue with me when I was explaining that I bought the vehicle there and I lived it the area. So clearly, you cannot be honest about the reviews here because if not you will be sent to a different location. So the real question is how factual is their rating if they can’t take credit for their faults. Be cautious with Volvo of Ontario, because they’re not who they claim to be, they have zero interest in their client’s opinions, only their ratings matter. More

Dealership provided the 20k service complimentary since I had recently purchased the car used and there was not a record of it being performed. ETA for inspection was accurate. Was checked in right away. Wai had recently purchased the car used and there was not a record of it being performed. ETA for inspection was accurate. Was checked in right away. Waiting area/snacks was sufficient. Did not address all of my concerns outside of the basic inspection I asked about having a 3rd key made in order to access the Volvo app or if there was another way to access it so I’m unable to use all the features. Also, there was 1 tire that was more worn than the others but still had about 10k of tread left according to tire centers. Volvo keeps attempting to contact due to a “declined repair” which isn’t even necessary. More

It was great, easy and it was done in a couple of hours. They also washed the car which was a plus They also washed the car which was a plus More

Nothing to add. The overall experience was excellent. Everything went well and without any delays. The overall experience was excellent. Everything went well and without any delays. More

The General Manager was very helpful. After a rocky start, he went above and beyond to help me with a car rental. He’s the only reason I will return for service. The only reason I didn’t After a rocky start, he went above and beyond to help me with a car rental. He’s the only reason I will return for service. The only reason I didn’t give 5 stars is because I didn’t like the way Ivan treated me. It wasn’t so much as what he said, it was how he said it. He didn’t make me feel like a valued customer. Fabian was great as usual. More

My service was very good and quick, and as always my service manager Ivan treats me like family, Thank you service manager Ivan treats me like family, Thank you More

Matthew was very helpful and courteous throughout this whole visit. He made it a wonderful experience whole visit. He made it a wonderful experience More

Dealership has a quick and easy check in process and the waiting area was bright and clean and comfy waiting area was bright and clean and comfy More

Ivan and Mathew communicated well to me regarding the car's concerns. Ivan is also attentive and questions are being answered in timely manner. car's concerns. Ivan is also attentive and questions are being answered in timely manner. More

I have leased two cars from this dealer and their service and attention to detail have always been top notch and attention to detail have always been top notch More