Open Road Audi of Manhattan

I had recently been married and my new wife and I had been looking to get rid of our Mercedes sedan and in to a small Sport Utility Vehicle. We looked at several, including the Mercedes-Benz GLK and the been looking to get rid of our Mercedes sedan and in to a small Sport Utility Vehicle. We looked at several, including the Mercedes-Benz GLK and the BMW X3. We hadn't even really considered the Audi Q5 but happened to drive by Audi in Manhattan on a Saturday afternoon. We tried to go in and the door was locked- but we were greeted by Harry- he explained that they were closing, but he invited us in regardless. He was very accommodating even though everyone was leaving, and he took his time with us and assured us that he had no problem staying and discussing the Q5 even though we told him that we could make arrangements to come back some other time. This guy LOVES Audi! That was evident after about 5 minutes of us walking in the door. Not only does he love Audi, he knows Audi, inside and out, upside and down, and all other ways around these cars. He also was familiar with the other cars that we drove and were considering which was refreshing because we could discuss the features in comparison to what the Audi offered. Both my wife and I felt so at ease and knew that we were dealing with someone other than what people consider the typical car salesman. We are still in shock actually to be honest. In any event, we went from not even considering an Audi to not even considering purchasing anything other than an Audi, all in the matter of about an hour! After Harry took us on a test drive up the Westside Highway and back down through the city we were pretty much hooked. We ended up falling in love with the Q5 S Line and were disappointed to learn that the inventory situation with these cars was very limited and there were none in stock and none coming in with the color and options we were looking for. The Dark Blue with Cinnamon leather in the S Line version. We did put a deposit on the car though and were prepared to wait it out through a special order. By the time we got home that evening, we had received an email from Harry simply thanking us for our time and our choice to lease a Q5 through him. It was Saturday night as the dealer was closing when we arrived, and still this guy sent us an email thanking us for our time on a Saturday night! Is this for real we kept asking ourselves!! A few days later we received a call from Harry telling us that he was able to locate and secure a car for us that was on a ship coming in from Germany and that we would be able to take delivery within about 2 o 3 weeks. We were ecstatic because we were expecting to wait 3 or 4 months, not weeks! We took delivery. Everything was terrific. We even wanted the interior trim changed from the SLine aluminum to the wood which my wife insisted upon, and that was all done prior to us picking the car up. All was amazing. We love the car! Unfortunately about two months in to ownership, the car was rear-ended at a traffic light. We only had about 1500 miles on the car. It happened in New Jersey and the tow truck towed the car to a facility locally. I immediately called Harry at Audi- and then found out that he was no longer selling cars but was handling inventory acquisition (?) but was still with the dealer. I left a message for him and he called me back within minutes. I explained to him what had happened and he suggested that the car be brought over to Manhattan so that his body shop manager could take a look at it. I didn't think that I wanted the car any longer since it was hit. Harry explained to me that he would have his Body Manager look at it and we could all then discuss the situation and see what the best solution might be. We did have Corrado look at the car and he felt that having the car repaired would not affect its future reliability or value. The damage was not structural so all seemed well. My over-reaction to having never been in any sort of accident. Harry assured us that we would be happy with the work done as he had seen some work done by the body shop and was 100% impressed. We trusted him and felt that he wouldn't lead us wrong at this point. He was right, the car came back flawless and we were treated to basically another new car delivery experience, even though Harry was no longer a sales person. All we can say, is that although Harry isn't in a sales capacity there any longer, he's still there and if they have people like him in their employ then this dealer is highly recommended on every level. So great to deal with someone that is so passionate about what they do and the product they represent. Great experience. More

Just recently visited this dealership for my second Audi Just recently visited this dealership for my second Audi after notifying the sales rep i will be there, had just purchased a 2009 Q7 for my wife and Just recently visited this dealership for my second Audi after notifying the sales rep i will be there, had just purchased a 2009 Q7 for my wife and decided its time to treat my self to a 2010 cpo A5 making a combined Audi household.. Upon my visit to the dealership with my wife and child we were somewhat greated by sales Rep Jacqueline, her knowledge and customer service was not up to par... To make a long story short, it the end I cannot give a negative feedback to the dealership because in a few days all the issues were rectified by the Managers and with some good advise from Service rep Nelson who really helped to seal the deal, I drove away in a beautiful 2010 cpo Audi A5 just yesterday. This was a bad experience turned great which is what customer service should ultimatley be, they were able to do a 360 turn and which allowed me to drive away a happy camper. From this experiece im optimistic that my sales Rep will use it as a learning tool to now provide her future customers with nothing less than exeptional customer service. Special Thanks to Nelson, Managers Fred, Chris, John and Gregg.. Looking forward to a great experience with my purchase.. will keep you updated. More

Dont ever go to this dealer. The sales man Rami was an extremely nice guy and somewhat straight forward, but when it came to Gregg Rubin this guy is an extremely good liar. He kept talking about this exte extremely nice guy and somewhat straight forward, but when it came to Gregg Rubin this guy is an extremely good liar. He kept talking about this extended warranty, and wound up adding it in to the final price of the car without my signature or the cosigners signature. The car I bought was a used Mercedes around 4 months ago and have put in around 3000 to fix it up to a normal working vehicle. All in all if you do go to this dealership make sure you try and not deal with Gregg, or better yet don't go there. More