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Open Road Audi of Manhattan
New York, NY
124 Reviews
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124 Reviews of Open Road Audi of Manhattan
October 15, 2011
Just recently visited this dealership for my second Audi Just recently visited this dealership for my second Audi after notifying the sales rep i will be there, had just purchased a 2009 Q7 for my wife and Just recently visited this dealership for my second Audi after notifying the sales rep i will be there, had just purchased a 2009 Q7 for my wife and decided its time to treat my self to a 2010 cpo A5 making a combined Audi household.. Upon my visit to the dealership with my wife and child we were somewhat greated by sales Rep Jacqueline, her knowledge and customer service was not up to par... To make a long story short, it the end I cannot give a negative feedback to the dealership because in a few days all the issues were rectified by the Managers and with some good advise from Service rep Nelson who really helped to seal the deal, I drove away in a beautiful 2010 cpo Audi A5 just yesterday. This was a bad experience turned great which is what customer service should ultimatley be, they were able to do a 360 turn and which allowed me to drive away a happy camper. From this experiece im optimistic that my sales Rep will use it as a learning tool to now provide her future customers with nothing less than exeptional customer service. Special Thanks to Nelson, Managers Fred, Chris, John and Gregg.. Looking forward to a great experience with my purchase.. will keep you updated. More
by audi55
Employees Worked With
Jacqueline
July 23, 2011
I visited Audi Manhattan a couple of weeks ago. This I visited Audi Manhattan a couple of weeks ago. This dealer named Paul Koka seemed to be judging customers by appearance or something. Anyhow, he wa I visited Audi Manhattan a couple of weeks ago. This dealer named Paul Koka seemed to be judging customers by appearance or something. Anyhow, he wasn't so interested in selling the car. When I asked him about financing and estimation of monthly payment, he even asked me if I have a calculator, meaning 'why don't you calculate yourself?'...anyway, overall experience was horrible. More
by sandersona
Employees Worked With
Paul Koka
May 28, 2011
Dont ever go to this dealer. The sales man Rami was an extremely nice guy and somewhat straight forward, but when it came to Gregg Rubin this guy is an extremely good liar. He kept talking about this exte extremely nice guy and somewhat straight forward, but when it came to Gregg Rubin this guy is an extremely good liar. He kept talking about this extended warranty, and wound up adding it in to the final price of the car without my signature or the cosigners signature. The car I bought was a used Mercedes around 4 months ago and have put in around 3000 to fix it up to a normal working vehicle. All in all if you do go to this dealership make sure you try and not deal with Gregg, or better yet don't go there. More
by adjam
Employees Worked With
Rami and Gregg Rubin
December 15, 2010
for being the largest in Audi sales in the united states I was shocked to have such a horrible experience! the communication was very poor right from the start and all the way till the end. we ended up not I was shocked to have such a horrible experience! the communication was very poor right from the start and all the way till the end. we ended up not buying from them. if communication was good from the start and the salesperson (Justin) did what he said he would do we would own the car. he told us the car had been detailed and was ready but when we got there the car was filthy! dog hairs inside all over, carpets were not shampooed like we agreed, scratches were not buffed at all, leather had not been poorly cleaned etc! we felt like we were doing THEM a favor! I would not recommend this dealership to any one for any thing! I have purchased two Audi's in the past from Storm's Motors in Southampton, NY and had a wonderful experience! AUDI OF MANHATTAN = NO GOOD More
by allroad
Employees Worked With
Gregg Rubin and Justin
