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Oreilly Pontiac Buick GMC

4.6

2 Lifetime Reviews

3960 West Chester Pike, Newtown Square, Pennsylvania 19073 Directions
Sales: (610) 886-1200

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2 Reviews of Oreilly Pontiac Buick GMC

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January 01, 2018

"Issue missed on first visit, two additional visits went well"

- Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

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Yes
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Prefer not to say
May 10, 2008

"We made a deal on a car the John McLaughlin was supposed..."

- billyc28

We made a deal on a car the John McLaughlin was supposed to get for me from a different dealer through dealer trade. I asked him to check for another color with the same options and if he could not find it, get the one we made the deal on. He did not call me to tell me he could not find one in the other color he wanted so I called him and said ok, go get the car we made the deal. He called me back to tell me that the other dealer sold the car so we would have to find another one. Of course the other one had way more options then I needed and the price went up. Having the bug for a new car I made the mistake of getting it. They lied to me about trade in also. I was told I would get 10,250 for my trade but all the gave me was 10,134. Then the car started having problems and I took it in for service. Service dept was unable to address the problem so I called the salesperson and all of a sudden he became very rude. I asked to be connected to the manager and he hung up on me. I called hm back and he told me to "go bleep myself" however he used the F word and not bleep. I went in again for additional service a coule of weeks later and saw the salesperson and again he was very rude. I asked him if he had anything to say to me (sorry maybe) and he said no, then I asked him to say to my face what he said on the phone and he wanted to step outside (presumably to fist fight). The manager asked what was the problem and I told him about the salesperson's use of profanity and subsequent threat nade to me to fight. The manager sided with the salesperson even after he admitted to using profanity. I asked if this is the way that all customers are treated and the manager said yes. I would not recommend this dealer to anyone even if they were giving the cars away. I have contacted a lawyer because the car is still not working right and have also been in contact with GMC customer care.

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No
Employees Worked With
John McLaughlin
1
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