Orem Toyota

Got my vehicle repaired day after Christmas. Lifesaver to help me travel home for the holidays Lifesaver to help me travel home for the holidays More

Wait time too long. Shouldn’t take an hour and a half for a tire rotation when I have an appointment. Also confusion with the service that I had requested, forgot about Shouldn’t take an hour and a half for a tire rotation when I have an appointment. Also confusion with the service that I had requested, forgot about the oil change. More

Miscommunication and lack of transparency They have a system that is inefficient in communication between departments and lack transparency with their customers system that is inefficient in communication between departments and lack transparency with their customers More

Pleasantly surprised with my purchase/financing. Friendly helpful staff in sales and service. 3 more words Friendly helpful staff in sales and service. 3 more words More

Buying my vehicle was great, but the time spent with finance was horrible. He was bullying and then tried to hide additional fees that were not agreed upon. If I ever do buy another vehicle from your pl finance was horrible. He was bullying and then tried to hide additional fees that were not agreed upon. If I ever do buy another vehicle from your place, I will make absolutely sure I don't deal with that finance person. More

They were extremely helpful. Joe helped us find the very best vehicle for our needs. He helped us through the whole process! We showed up to the dealership in a struggling vehicl Joe helped us find the very best vehicle for our needs. He helped us through the whole process! We showed up to the dealership in a struggling vehicle, and we left the dealership with an amazing vehicle! Charlie helped us with the financial end of things, and he also did an amazing job for us! We could not be happier!! More

It took 5. 5 hours for an oil change and a 'simple' recall fix of a software update. And it was never communicated to me that it would take that long. 5 hours for an oil change and a 'simple' recall fix of a software update. And it was never communicated to me that it would take that long. More

Fairly good, emissions machine was down so they had to retest and I had to come back a different day retest and I had to come back a different day More

Efficient, fast, and only the essentials. The technicians will give it to you straight, and I leave knowing I'm not performing additional services I don't need (ie Les Schwab said I needed ne The technicians will give it to you straight, and I leave knowing I'm not performing additional services I don't need (ie Les Schwab said I needed new brake pads ASAP, the technicians took one look and saw I had over 4 mm left) More

Excellent customer service, the price not to good The price for the product/service I get comparing with others wasn't good price for the product/service I get comparing with others wasn't good More