Orem Toyota - Service Center

The service was wonderful. The guy that helped us with our car was very nice besides he talked Spanish with me because it was hard to understand all the terms of the car in English. Really great service! our car was very nice besides he talked Spanish with me because it was hard to understand all the terms of the car in English. Really great service!! Thank you so much!! More

Loved how accommodating they were with my concerns about Covid. They let me drop off the far with them key box and check out without going in. I really appreciated their consideration! Covid. They let me drop off the far with them key box and check out without going in. I really appreciated their consideration! More

Helpful Service Writer Nathan was very helpful and exact in all he helped me with during this service need. He made suggestions which increased the benefit of the service r Nathan was very helpful and exact in all he helped me with during this service need. He made suggestions which increased the benefit of the service received and I was grateful for this help.. More

Very Good This dealership is cheerful, and attentive. They explain the work to be done, and do a great job. I used the shuttle service this time, and that was This dealership is cheerful, and attentive. They explain the work to be done, and do a great job. I used the shuttle service this time, and that was also very helpful More

Fast and Efficient Standard Maintenance From setting up the appointment to picking up my vehicle after the service, the staff was professional and respectful. The routine maintenance was com From setting up the appointment to picking up my vehicle after the service, the staff was professional and respectful. The routine maintenance was completed quickly without any issues. More

Awesome! Service is east and Fast. Everyone is so friendly and really informative. Such GREAT care. I just love my car. Melani was so helpful. She notified me Service is east and Fast. Everyone is so friendly and really informative. Such GREAT care. I just love my car. Melani was so helpful. She notified me as soon as the service was finished and was so friendly. :) More

I scheduled an appointment for a safety recall. I wasn’t told that my car needed to be at 1/4 tank for them to start. That said, I would give a 1-star review, but they did fix the sensor in my bumper. All i told that my car needed to be at 1/4 tank for them to start. That said, I would give a 1-star review, but they did fix the sensor in my bumper. All in all, I wish I was informed beforehand, so I didn’t lose time at work to drop off my car and getting a ride to pick up my car. Now I have to lose more time money by taking time off of work to drop off my car to complete this safety recall. More

Recall Issue Fixed! I was very grateful to get a call yesterday, from Kyle, that the recall issue on my 2019 Toyota Avalon had been fixed. After purchasing the Certified I was very grateful to get a call yesterday, from Kyle, that the recall issue on my 2019 Toyota Avalon had been fixed. After purchasing the Certified Used car, and finding out that a recall had just been issued the month before, I decided to leave it at the dealership to await the remedy--as I wasn't comfortable driving it on the freeway. Brent Brown kindly loaned me a car for the approximately 4 months that I was without my car. Apparently the remedy for the Avalon was announced sometime last week. I appreciate Brent Brown's service center for taking care of my car so quickly, without my having to call and request it. I was also grateful for the free car wash coupon I was given, as my Avalon had been out in the elements for all of those months and was filthy. I think that if anything similar happens to me in the future, I might just keep my car in my garage--and only drive it on local roads when necessary. My paint job is just a little bit marred from having bird droppings stay on it for so long. I certainly didn't expect the dealer to constantly wash it while it was in their care. I'm just happy to finally be able to learn to use all of the features on my new car. More

Everyone at Brent Brown is friendly. They are helpful and very friendly. I will always recommend this dealership to friends and family. Very friendly people. very friendly. I will always recommend this dealership to friends and family. Very friendly people. More

I was told on the phone that it would take a full day to fix my car but when I got down there they fixed it in an hour and a half. Sweet! fix my car but when I got down there they fixed it in an hour and a half. Sweet! More