Orland Toyota - Service Center

Unsatisfied When i stopped in to toyota i came in for a tore repair for tires that i had previously purchased not long ago. I asked the gentleman who checked me i When i stopped in to toyota i came in for a tore repair for tires that i had previously purchased not long ago. I asked the gentleman who checked me in how much it would be and he told me i would only pay for taxes and labor. He estimated it to be at most $40. When i came back to pick up my total was $57 and i asked them why. They told me that i was responsible for taxes, parts and labor. I told them i wasnt aware of that and asked for them to call the gentleman that checked me in. It turned out he went home and they stated that i would have to still pay $57 and after they talked to the gentleman they would call me back the next day and give me the difference back. I have yet to hear back from them. They treated my mother and i rude and i wont buy another car there. More

Coming back Yelp was very negative aboute the service department. They realize their history is tainted so they are working hard to get their stuff together. Sche Yelp was very negative aboute the service department. They realize their history is tainted so they are working hard to get their stuff together. Scheduling, drop off, shuttle home and back all went well. Had a recall air bag replaced. Assuming that part went well, won’t know till something happens, hoping it never will. And the coffee was hot and good! More

Only go because of my warranty Well there are a couple issues I have. For starters every time my vehicle gets serviced, my steering wheel and door handle are filthy. The mechanic wh Well there are a couple issues I have. For starters every time my vehicle gets serviced, my steering wheel and door handle are filthy. The mechanic who does the change then touches up my interior with his oily hands. When I clean it afterward the the rag I use is black. Something to consider changing on their end. Also, with the “complementary car wash” they don’t even dry it. To me this is a little ridiculous. I had previously owned a Chevy and this was my first time with a Toyota. At Apple Chevy every time my car got serviced, they detailed my interior and exterior. I don’t expect the same, but at least drying the car and not filthying the inside is not unreasonable. Those are a couple things I wish you would change about your servicing department. Especially dirtying up the interior of my car. More

Great Service! Great service. No waiting work done very quickly. Service personnel very efficient. Every time I come for service( for 20 years) the problem is solved Great service. No waiting work done very quickly. Service personnel very efficient. Every time I come for service( for 20 years) the problem is solved in short order and efficiently. More

Used to be outstanding. Now just OK. There was a lack of information in several respects. Service agreement expired last visit. Was never advised. Made my appointment on last visit 6 m There was a lack of information in several respects. Service agreement expired last visit. Was never advised. Made my appointment on last visit 6 mo ago. Never received a reminder. Some confusion about the fact the work was completed. None of this was a big issue, just not what I was used to in the past. On the plus side when leaving one of the servicemen saw me starting out and immediately helped me find my car. More

Excellent Personality and Service Jim have been my service representative for at least 5 years. Wouldn't want anyone else. Knows me and my car. All I have to do is schedule an appoi Jim have been my service representative for at least 5 years. Wouldn't want anyone else. Knows me and my car. All I have to do is schedule an appointment and he takes care of the rest. Couldn't ask for anything more. More

Service is always excellent I am always greeted by a friendly service rep. All of my questions are answered completely. Service on my vehicle is always done within the stated tim I am always greeted by a friendly service rep. All of my questions are answered completely. Service on my vehicle is always done within the stated timeframe. Everyone is always helpful and friendly. More

Care and compassion Being taken my car in for service with 10 years. Not once did I meet employee who was not professional and caring and my car is is well taken care of Being taken my car in for service with 10 years. Not once did I meet employee who was not professional and caring and my car is is well taken care off. More

Jose took good care of me and explain clearly what my car ne I was very satisfied with all information given to me as well as the explanation for the service needed. They were accurate providing me the time my c I was very satisfied with all information given to me as well as the explanation for the service needed. They were accurate providing me the time my car was going to be done and offered a temporary car to avoid a ling time waiting for my car. They also called me to let me know that a recall was already done and it was going to take less time as planned More

Not satisfied First told me car wash was down.Seen a clean car come out. Left after service went and paid for a car was . With the radio off I heard a noise from th First told me car wash was down.Seen a clean car come out. Left after service went and paid for a car was . With the radio off I heard a noise from the fan heater. Had to drive back to the dealer and they said the new in the truck air filter was rubbing on the fan. My wife is sick and I only have a small amount of time to be away from her. She needs constant care. This wasn't a good experience for me. And was told the next service I would be charged for. Why is a lease vehicle not be covered for the intier 3 year 36000 mile More