Orland Toyota - Service Center

Fantastic. I'm always satisfied with the technicians's servi My vehicle has been serviced at this dealership for over 3 years. I would describe the service as great service providers as being conscientious, prof My vehicle has been serviced at this dealership for over 3 years. I would describe the service as great service providers as being conscientious, professional and friendly. Repairs included routine maintenance services, brake and bearing repair, tire replacement, etc. More

Good place to get oil change I like taking my truck to get an oil change and find out how my truck is doing at over 200,00 miles and counting. I like taking my truck to get an oil change and find out how my truck is doing at over 200,00 miles and counting. More

Very Good Service Department This dealership is in a prime location near many other car dealerships and commercial businesss. The service area is very clean and nice and the emplo This dealership is in a prime location near many other car dealerships and commercial businesss. The service area is very clean and nice and the employees take pride in their customer service. My vechicle was serviced well and I plan to continue to allow this dealership to service my Toyota. More

Great Customer Service I appreciate Jim’s friendliness and honesty regarding the service of my car. We didn’t have to wait long and appreciated service recommendations give I appreciate Jim’s friendliness and honesty regarding the service of my car. We didn’t have to wait long and appreciated service recommendations given. More

Professional and anxious to please the customer The dealer is always willing to drive me to my appointment so I don't have to wait for my car. They had a quote for me within an hour and when the pa The dealer is always willing to drive me to my appointment so I don't have to wait for my car. They had a quote for me within an hour and when the parts delayed their ability to have my car ready within a 4 hour window, they gave me a loaner free of charge. Car was ready later that day and it was all quick and easy. More

Minor correction of a service error. This was for a correction on a service provided. Were quick to schedule service. On arrival my Tacoma was moved into the shop. Correction was made at This was for a correction on a service provided. Were quick to schedule service. On arrival my Tacoma was moved into the shop. Correction was made at a fair adjustment. More

Disappointed in the Orland Toyota Dealership In April 2015, I purchased 4 new Michelin tires from Orland Toyota and was told that these four tires were “Top of the line!” A week later, one tire h In April 2015, I purchased 4 new Michelin tires from Orland Toyota and was told that these four tires were “Top of the line!” A week later, one tire had a “SlowLeak” and I was told that the dealership would not replace the tire, only patch it as they said it was from a nail. Since that time, I have had a slow leak in the same tire and have to constantly fill it with air. I have brought it into Orland Toyota and they have filled it with air and rotated the tires as well. On December 29,2018, I brought my car into Orland Toyota for my scheduled appointment to address the tire situation again. I was told that the tire had a slow leak once again! I was also told that I needed 4 New Tires! My tires were purchased in 2015 and only driven 32,000 miles! The Toyota Service Rep. stated that the warranty was for only 2 years and my tires are almost completely worn out. He showed me a sample of what tires look like new-through 5 Stages of wearing out and pointed out that mine were at the 2nd to last stage. I questioned how many miles a tire such as these should last? He said, “60,000 miles.” I said, “I’ve only driven my car 33,000 miles on these tires. He stated that there wasn’t anything else Orland Toyota could do for me. I asked him for Michelin Tires Customer Service number. He accommodated my request. I was at the dealership for approximately 3 hours. He did say originally that there was a hole in my left front tire and then switched it to the rear left in error. He gave me a $10.00 discount. I don’t blame the service guy for not honoring the warranty, I blame Orland Toyota. I paid almost $1000.00 on tires that should be replaced by the dealership if they cannot last longer than 33,000 Miles! This dealership should not sell new tires to their customers if they are poor quality or they don’t support the warranty! More

Fast friendly service The team efficienctly checked me in, completed the work on time and without any pressure tactics to do additional work. Friendly and efficient. Also The team efficienctly checked me in, completed the work on time and without any pressure tactics to do additional work. Friendly and efficient. Also, the group in charge of booking appointments was very user friendly and effective, more so than some luxury brands I have experience with. More

Did what I requested I rarely give the highest mark. You did what I asked to have without up selling too much. It did seem to take a while but I was not given a time estim I rarely give the highest mark. You did what I asked to have without up selling too much. It did seem to take a while but I was not given a time estimate. So it was just my expectation. I did notice that there were no service personal listed below. That seems a shame. I think most surveys are poorly written and have a basis the basis here seems to be sharply skewed to the sales side. Makes me wonder about this. I have given up using the service web site what should be easy is not. When I last used it, you could not simply say you wanted a 48 month servicing. More

Service ok It seems like there is a different service advisor every time I come in. This one did not seem especially knowledgeable. Previously, I have had to c It seems like there is a different service advisor every time I come in. This one did not seem especially knowledgeable. Previously, I have had to contact Toyota corporate to get information for the service people to set my door lock setting. I am not impressed. I used to see the same faces all of the time and feel confident in who I was dealing with. More