Orlando Chrysler Dodge Jeep Ram

Will not fix our car! Please be careful when buying a car from this dealership!!!!!! We bought a car from them in 2005 and we had a great experience! Now, we came back and Please be careful when buying a car from this dealership!!!!!! We bought a car from them in 2005 and we had a great experience! Now, we came back and bought a 2013 Dodge Durango fully loaded. We have had rattling in the car since we drove it off the lot. They wrote a IOU that they would fix all the problems. We were so excited! I have now brought my car back 6 times still hear the rattling, vibration, shaking and the radio does not work on the right side.Still have the shaking! I have recorded each time I have left "when they say they have fixed it" I was told I was crackling paper in my car by a service guy who called me on a private number. I was told they would get my car to fix it when they haven't. I finally had to have a service guy Bryan ( who I have to say has been the only that has been nice) Who wants a car that they spent good money on that does that. It is loud and annoying!! I am very upset I am a mother of three. I work full time. I have been talked to nasty. I know I have got upset back, but it is very frustrating having this issue. They have now said they will buy my car back seeing the radio does not work on the right side either. My husband and I think it is an expensive repair that maybe it's been in sometime of wreck (we seen the car fax that is clear, but it makes no sense) or something without having answers. The fact is they will buy our car back we will lose almost $4000 because of our trade and our money down. They say I still have to pay the taxes and other fees really??? Why would I do that and turn around and pay that on a car I am actually going to keep? This dealership has been impossible to work with. We are getting second opinions tomorrow. Seeing that I have bought an extended warranty. I am getting the news involved and I have contacted my lawyer. Did I mention I have been asked if I am recording them several times. Why are they so concerned with that. I have not recorded them. I called my Husband on three way because they tried to say he said something he didn't and the other line didn't hang up. They are now not answering my calls at all. We just worry with this rattling, shaking, the radio and the fact that my 2013 had to have an alignment because it also pulled very bad to the right. Learn from my mistake do not take a car off the lot unless everything is fixed. It was purchased at the end of the month they wanted the sale and now they don't care about our issues!!! Be very careful buying cars from them. It is very upsetting! I am dealing with a lot!!! More

Always turns out bad from the time I brought my car This place is a mess...They burn rubber in your car when you take it in for a oil change...Leave your keys in the car and not bring it back to you hav This place is a mess...They burn rubber in your car when you take it in for a oil change...Leave your keys in the car and not bring it back to you have to get it yourself...I will be calling the headquarters on them...Recall on car since last year and was told they are only giving the part to the car rentals...How nice so if it decides not to start or catch on fire my family will be short 1 or many people...Nothing but dumb xxxxx that work there...If I was anyone going to buy a car there buy it from another dealer once you buy it they don't give a xxxx about you....The story goes on this should be enough to let you see these are a pack of idiots from sales to parts department... More

Great from start to finish Would highly recommend the dealership and anyone there. Worked with them on 3 separate transactions over the past 30 days. AMAZING; everyone. T Would highly recommend the dealership and anyone there. Worked with them on 3 separate transactions over the past 30 days. AMAZING; everyone. Thank you. You've created a raving fan! More

Rate of Service for Purchase It was a great experience visiting this dealership. After shopping around for a vehicle of choice, there was no other place to make my purchase but a It was a great experience visiting this dealership. After shopping around for a vehicle of choice, there was no other place to make my purchase but at this dealership. Excellent service More

Great service Experience Philip Isaacson was excellent to work with kept me updated on status.Very polite and knowledgeable. I would gladly recommend OCD to anyone needing se Philip Isaacson was excellent to work with kept me updated on status.Very polite and knowledgeable. I would gladly recommend OCD to anyone needing service on their Car. More

New Truck Our family has been buying cars and trucks from Orlando Dodge for over twenty five years. Service is the best! We are just not interested in going Our family has been buying cars and trucks from Orlando Dodge for over twenty five years. Service is the best! We are just not interested in going anywhere else More

Great Shopping experience This was probably the most pleasant car buying experience I had. Tim Mcardle, the sales agent was very polite, knowledgeable, not pushy and simply ra This was probably the most pleasant car buying experience I had. Tim Mcardle, the sales agent was very polite, knowledgeable, not pushy and simply ran all over to make sure the dealership had what we needed. We had two very similar offers from two dealerships, I will admit that we eventually purchased the car in this dealership because of Tim. The truck itself is great... More

Repair service nightmare,don't go to this dealership Took our Liberty in for one issue, they charged over $200 to say they couldn't fix it. then gave the car back to us with warning lights on, dash was i Took our Liberty in for one issue, they charged over $200 to say they couldn't fix it. then gave the car back to us with warning lights on, dash was in pieces, screws on the floor and dome light wouldn't work. all these things were working fine when we dropped it off for unrelated repairs. we immediately returned the car to have them fix their mistakes and they said they would have to charge us for that. Talked to the service manager, he wouldn't even answer a simple yes or no question about what they've worked on in my car. I had to escalate the issue to Chrysler and will never take another vehicle to Orlando dodge Chrysler jeep ram at 4101 west colonial drive Orlando fl. Long story short, this is one of those dealerships that you hear about from your friends that have their car in the shop for weeks at a time and pay thousands for repairs that are not needed or were not a problem before the car was brought there. More

I really liked the overall atmosphere of this dealership. The salesman were great the price was awesome. I have used Orlando Dodge before and am always satisfied. Thankyou for the great experience and the Do The salesman were great the price was awesome. I have used Orlando Dodge before and am always satisfied. Thankyou for the great experience and the Dodge Journey. Thanks Dave ! More

We purchased a brand new 2012 Jeep Wrangler Unlimited from Orlando Chrysler Dodge Jeep. On the way home from the dealership, we noticed a very pronounced wind noise on the passenger side of the windshie from Orlando Chrysler Dodge Jeep. On the way home from the dealership, we noticed a very pronounced wind noise on the passenger side of the windshield once we were on the interstate. I scheduled an appointment with their service department and after two days, they had us come get the jeep and they stated there was nothing they could do, it was the normal design and they would not attempt to fix. Supposedly the Chrysler representative agreed with their assessment. Needless to say I was very angry about the way we were treated and opened a case with Chrysler Corporation headquarters and also scheduled an appointment with Fields Chrysler Jeep Dodge in Sanford to get a second opinion. What a difference! Even though I did not purchase my vehicle at Fields, within one hour, they verified that this was not a design issue, but an area of about 4” under the passenger side windshield was missing the adhesive. It is fixed and they did it right the first time. I will not go back to Orlando Chrysler Dodge Jeep ever again. Do yourself a favor and go to any other dealer to purchase your next vehicle. More